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Ivr Application Development Jobs in North Carolina

HUMAC INC.

Data Engineer IVR Concepts

Charlotte, NC · On-site

$111.80K - $134.30K/yr

Data Engineer IVR Concepts Location: Charlotte, NC- Locals Only Visa: H1B Interview Process (Is ... development lifecycle to design, code, configure, test, debug, and document system and application ...

E*Pro, Inc.

Voice SME

Charlotte, NC · On-site

Expertise in Web Application development including MVC framework, Spring, Java/J2EE, log4j, JSP ... Must have knowledge on IVR Designing & solutioning. Must have excellent software design and ...

Procom

Genesys Call Center Engineer

Durham, NC · On-site

Application Development, Project Management, Quality Assurance, Business/Systems Analysis ... In-depth knowledge and experience with Avaya ACD(EAS), IVR, CMS, CentreVu, Vectoring deployed on ...

Eliassen Group

Senior AI Engineer

Charlotte, NC · Remote

$55 - $60/hr

Lead development of agentic AI workflows for multi-step customer interactions. * Establish LLMOps ... Partner with IVR platform, speech engineering, and product teams. * Mentor offshore and junior AI ...

New

Eliassen Group

Senior AI Engineer

Charlotte, NC · Remote

$55 - $60/hr

Lead development of agentic AI workflows for multi-step customer interactions. * Establish LLMOps ... Partner with IVR platform, speech engineering, and product teams. * Mentor offshore and junior AI ...

New

Mindlance

Sr Platform Engineer (IC2)

Charlotte, NC · On-site

Architect the IVR infrastructure, including application servers, prompt servers, and load balancers ... Lead the development of custom APIs and integrate third-party systems (e.g., CRM, WFM, billing, and ...

CVS Health

Senior Software Development Engineer

Cary, NC · On-site

$92.70K - $185.40K/yr

... application supporting key Customer Service workflows, handling member and provider calls. This ... Familiarity with IVR Technologies like AYAYA, CISCO, Chatbot etc. Education Bachelor's degree or ...

Mindlance

Lead Platform Engineer (Voice Co...

Charlotte, NC · On-site

$100.10K - $131.90K/yr

Architect the IVR infrastructure, including application servers, prompt servers, and load balancers ... Lead the development of custom APIs and integrate third-party systems (e.g., CRM, WFM, billing, and ...

Samprasoft

DevOps Engineer

Charlotte, NC · On-site

$51.50 - $70.50/hr

Application monitoring (Splunk, Honeycomb). * Code quality tools (Sonar, CheckMarx, Design Patterns) What Sets You Apart * GenAI concepts/development. * IVR Development/Call Center Technology.

New

Apex Systems

Generative AI Architect

Charlotte, NC · Hybrid

$61.50 - $81/hr

Design and deploy IVR, voice-driven, or headless Agentic AI solutions, including non-UI based ... Apex uses a virtual recruiter as part of the application process. Click for more details. If you ...

Paymentus

Solutions Architect

Charlotte, NC · On-site

$140.81K - $165K/yr

... IVR; work with analysts to see that developed code and application functionality meet requirements of the product owner; perform project enhancements and fine tuning of the developed software upon ...

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Ivr Application Development information

What are the key skills and qualifications needed to thrive as an IVR Application Developer, and why are they important?

To thrive as an IVR Application Developer, you need strong programming skills (such as Java, C#, or Python), understanding of telephony systems, and experience with voice user interface design, often supported by a degree in computer science or a related field. Familiarity with IVR platforms (like Genesys, Avaya, or Cisco), knowledge of VoiceXML, and certifications in telephony technologies are commonly required. Problem-solving abilities, attention to detail, and effective communication skills help you excel in designing user-friendly and reliable IVR solutions. These skills are crucial to delivering seamless automated customer interactions and maintaining high system reliability for businesses.

What are some common challenges faced by IVR Application Developers in integrating new features with legacy telephony systems?

IVR Application Developers often encounter challenges when integrating new functionalities with existing legacy telephony systems. These systems may use outdated protocols or lack comprehensive documentation, making it difficult to ensure seamless compatibility. Developers must frequently troubleshoot connectivity issues, adapt to varying hardware or platform constraints, and rigorously test to avoid disruptions to customer service. Collaboration with network engineers and thorough planning are essential to overcome these integration hurdles and deliver reliable IVR solutions.

What is IVR application development?

IVR (Interactive Voice Response) application development involves creating automated telephony systems that interact with callers, gather information, and route calls to the appropriate recipient. Developers design and program these systems to interpret voice or keypad inputs, enabling businesses to automate customer service, conduct surveys, or process transactions over the phone. IVR applications can improve efficiency, reduce wait times, and offer 24/7 support to customers. The development process includes integrating telephony hardware, software frameworks, and sometimes AI for speech recognition.

What is the difference between Ivr Application Development vs Call Center Software Development?

AspectIvr Application DevelopmentCall Center Software Development
CredentialsProgramming, VoIP, telephonySoftware engineering, telephony integration
Work EnvironmentTelecommunications, software firmsCustomer service, contact centers
Industry UsageTelecom, VoIP providersCustomer support, BPO

While both roles involve telephony and software skills, Ivr Application Development focuses on creating interactive voice response systems, whereas Call Center Software Development involves building broader contact center solutions. Understanding these distinctions helps employers and professionals target the right skills and projects in the telecommunications and customer service industries.

What are popular job titles related to Ivr Application Development jobs in North Carolina? For Ivr Application Development jobs in North Carolina, the most frequently searched job titles are:
What job categories do people searching Ivr Application Development jobs in North Carolina look for? The top searched job categories for Ivr Application Development jobs in North Carolina are:
What cities in North Carolina are hiring for Ivr Application Development jobs? Cities in North Carolina with the most Ivr Application Development job openings:
Ivr Application Development jobs near you
Data Engineer IVR Concepts

Data Engineer IVR Concepts

HUMAC INC.

Charlotte, NC • On-site

$111.80K - $134.30K/yr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Hi,
Please find the JD below.

Job Title: Data Engineer IVR Concepts
Location: Charlotte, NC- Locals Only
Visa: H1B
Interview Process (Is face to face required?)
Yes
Must Have Skills:
5- 10 years of experience.
Follows company software development lifecycle to design, code, configure, test, debug, and document system and application programs.
Assists in preparing technical design specifications based on functional requirements and analysis documents. Reviews functional requirements, analysis and design documents and provides feedback.
Collaborates with other development staff to achieve quality and consistency.
Participates in architecture, design and code reviews.
Develops and maintains operational and system level documentation.
Nice to Have Skills:
3+ years Hands on experience in orchestrating CI/CD pipeline
Swarm deployments concepts
Hands-on experience in Argo CD Kubernetes deployments
Proficient in Unix commands
Experience in using AppDynamics, Datadog
Avaya experience portal (AEP) experience good to have
Detailed Job Description:
Data Engineering & Big Data Development
Overview
We are seeking an experienced DevOps / CI-CD Engineer with strong software development lifecycle (SDLC) understanding and hands-on expertise in modern deployment, automation, and monitoring frameworks. The ideal candidate will collaborate with cross-functional teams, participate in architectural discussions, and ensure robust, scalable, and high-quality application delivery.
Primary Responsibilities
Apply company SDLC practices to design, code, configure, test, debug, and document system and application programs.
Assist in preparing technical design specifications aligned with functional requirements and analysis documents.
Review functional/technical documents and provide actionable feedback.
Collaborate with development teams to ensure quality, consistency, and adherence to coding standards.
Participate in architecture, design, and code reviews.
Develop and maintain comprehensive operational and system-level documentation.
Must-Have Skills
3+ years of hands-on experience in CI/CD pipeline orchestration.
Strong knowledge of Swarm deployment concepts.
Hands-on experience with Argo CD and Kubernetes-based deployments.
Proficiency in Unix/Linux command-line operations.
Experience working with monitoring tools such as AppDynamics and Datadog.
Good-to-Have Skills
Experience with Avaya Experience Portal (AEP

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