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Itsm Tool Engineer Jobs (NOW HIRING)

Nagarro

Associate Engineer

Manhattan, NY · On-site

Company Description We are a Digital Product Engineering company that is scaling in a big way! We ... Logging calls into Customer Relationship Manager (CRM) IT Service Management (ITSM) tool ...

Infojini Inc

Service Now Developer

New York, NY · On-site

$59 - $81.25/hr

Service Now Developer Location: NYC, NY Duration: Fulltime Client: Direct Client Position Summary ... Responsible for configuring, administering and scripting the ServiceNow ITSM tool and its various ...

Syntricate Technologies

Desktop Engineer

Rosemead, CA · On-site

Syntricate Technologies is seeking a Desktop Engineer to support their IT services and solutions ... ITSM tool. • Accountable for continuously evolving, and innovating the end-user computing ...

AEG

ITSM Workflow Engineer

Manhattan, NY · On-site

$140K - $160K/yr

This is an engineering position for someone who treats every ITSM workflow as a product, every ... Experience deploying agentic AI systems - multi-step autonomous workflows, tool-use chains, or RAG ...

System One

Halo ITSM Developer

Salisbury, MD · Remote

$55 - $75/hr

Job Title: Halo ITSM Developer Position Type: 6-Month Contract Hours: Full-Time (40 hours/week ... Ensure the service desk tool seamlessly supports broader IT operations (Incident, Request, and ...

System One

Halo ITSM Developer

Salisbury, MD · Remote

$55 - $75/hr

Job Title: Halo ITSM Developer Position Type: 6-Month Contract Hours: Full-Time (40 hours/week ... Ensure the service desk tool seamlessly supports broader IT operations (Incident, Request, and ...

System One

Halo ITSM Developer

Salisbury, MD · Remote

$55 - $75/hr

Job Title: Halo ITSM Developer Position Type: 6-Month Contract Hours: Full-Time (40 hours/week ... Ensure the service desk tool seamlessly supports broader IT operations (Incident, Request, and ...

System One

Halo ITSM Developer

Salisbury, MD · Remote

$55 - $75/hr

Job Title: Halo ITSM Developer Position Type: 6-Month Contract Hours: Full-Time (40 hours/week ... Ensure the service desk tool seamlessly supports broader IT operations (Incident, Request, and ...

SAIC

Cloud Engineer

Scott Air Force Base, IL · On-site

$80K - $120K/yr

Cloud Comp Engr Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: Interim ... Knowledge of IT Service Management (ITSM) tool suites and familiarity with Active Directory forests ...

ASM Research

Change Management Engineer

Provide training and guidance to engineers, analysts, and managers on ITIL change practices, ITSM tool usage, and documentation expectations to improve compliance and consistency. Required ...

SAIC

IL · On-site

$80K - $120K/yr

Knowledge of IT Service Management (ITSM) tool suites and familiarity with Active Directory forests ... ing services, and professional services. We integrate emerging technology, rapidly and securely ...

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Showing results 21-40

All JobsItsm Tool Engineer Jobs

Itsm Tool Engineer information

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$110K

$163.5K

How much do itsm tool engineer jobs pay per year?

As of Sep 11, 2026, the average yearly pay for itsm tool engineer in the United States is $109,987.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,000.00 and $123,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to Itsm Tool Engineer jobs?

For Itsm Tool Engineer jobs, the most frequently searched job titles are:

Infographic showing various Itsm Tool Engineer job openings in the United States as of June 2026, with employment types broken down into 96% Full Time, 1% Temporary, and 3% Contract. Highlights an 81% Physical, 5% Hybrid, and 14% Remote job distribution, with an average salary of $109,987 per year, or $52.9 per hour.

Associate Engineer

Manhattan, NY • On-site

Nagarro
IT Services • 1 - 5K employees
Learn more about Nagarroexternal

Full-time

Re-posted 13 days ago

Nagarro rating

6.6

Company rating: 6.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Company Description
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale - across all devices and digital mediums, and our people exist everywhere in the world (15000+ experts across 26 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!
Job Description
Must have skills : Job Description : Duties and Responsibilities Answering phones and chats from customers professionally and responding to customer inquiries Provide L1 and L2 support to the parents, staff, and other DOE customers. Engaging language translation services as needed, nine languages using a third-party tool. Logging calls into Customer Relationship Manager (CRM) IT Service Management (ITSM) tool Researching required information using available resources such as knowledge base, workflows, and defined scripts. Identifying customer problem and following the script to provide resolution. Obtaining and evaluating all relevant data to handle inquiries. Recording details of comments, inquiries, and actions taken Escalate priority issues to the team leaders for a successful resolution. Routing created tickets to the appropriate L2/ L3/ L4 teams for resolution. Completing call notes and call reports as necessary and updating them in the CRM. Other duties as assigned. Essential Knowledge & Experience: Help desk experience and managing tickets, preferably in the public services. Minimum of 2 years' experience of supporting IT Help Desk for clients Excellent written and oral communication skills coupled with a customer service orientation. Experience with CRM/ITSM tools preferred. Showing that you are self-motivated with a willingness to take on the challenge of solving client's problems. Demonstrated experience in independent troubleshooting of technical issues for clients. Work cooperatively within the team, exchange information, and assist other team members in achieving team objectives and work outcomes. Microsoft tools experience, word, xls, ppt. Open availability as required for rostering the operations 24 x 7
Additional Information
All your information will be kept confidential according to EEO guidelines.

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