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Itsm Service Delivery Jobs (NOW HIRING)

JConnect Infotech

ITSM Lead

Atlanta, GA · On-site

Experience with ITSM tools and platforms (e.g., ServiceNow). * Excellent communication ... Monitoring service delivery to meet agreed-upon service levels and address issues promptly

Codeforce 360

ITSM Manager

Phoenix, AZ · On-site

Prepare and deliver Monthly Service Review (MSR) presentations, highlighting KPIs, SLAs, incident ... Ensure ITSM best practices are followed, including Incident, Problem, Change, and Service Request ...

Cardinal Health

Reporting directly to the Director of IT Operations, the Manager, IT Service Delivery and Field ... Evolve the ITIL team to Level 4 maturity, championing modern ITSM practices to provide a highly ...

Cardinal Health

Reporting directly to the Director of IT Operations, the Manager, IT Service Delivery and Field ... Evolve the ITIL team to Level 4 maturity, championing modern ITSM practices to provide a highly ...

Burlington

Director of IT Service Delivery

Beverly, NJ · On-site

$205K/yr

Key responsibilities include owning enterprise ITSM processes for Incident Management, Knowledge ... Service Delivery * Responsible for all aspects of Service Management * Design, implement and lead a ...

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Itsm Service Delivery information

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$43.5K

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How much do itsm service delivery jobs pay per year?

As of Sep 12, 2026, the average yearly pay for itsm service delivery in the United States is $91,199.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $64,000.00 per year, depending on experience, location, and employer.

What cities are hiring for Itsm Service Delivery jobs?

Cities with the most Itsm Service Delivery job openings:

Infographic showing various Itsm Service Delivery job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $91,199 per year, or $43.8 per hour.

ServiceNow Service delivery Manager

Plano, TX • On-site

Tata Consultancy Service Limited
IT Services • 10K+ employees
Learn more about Tata Consultancy Service Limitedexternal

$120K - $150K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Tata Consultancy Services rating

6.5

Company rating: 6.5 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

Job description

Must Have Technical/Functional Skills
The ServiceNow Service Delivery Manager is responsible for the end-to-end delivery, governance, operational support, continual improvement, and stakeholder management of the ServiceNow platform. This role ensures ServiceNow services meet business objectives, SLA commitments, compliance requirements, and user expectations while driving platform adoption and innovation. The role typically acts as the primary liaison between business stakeholders, ServiceNow product owners, support teams, implementation partners, and vendors
• 10+ years in IT Service Management / Service Delivery.
• 5+ years managing ServiceNow services or implementations.
• Experience leading global support teams and managed service providers.
• Strong ITIL process governance experience.
Technical Skills
• ServiceNow ITSM
• Incident, Problem, Change Management
• CMDB & Service Mapping
• ITOM / Event Management
• Discovery
• Integrations & APIs
• KPI/SLA reporting
• Agile delivery methodologies
Certifications (Preferred)
• ServiceNow CSA
• CIS-ITSM
• CIS-ITOM
• ITIL v4 Foundation / Managing Professional
• PMP or PRINCE2
Roles & Responsibilities
Service Delivery & Operations
• Own ServiceNow platform service delivery and operational performance.
• Ensure SLA, KPI, availability, incident, problem, and change management objectives are met.
• Lead service reviews and operational governance meetings.
• Manage escalations and major incidents impacting ServiceNow services.
• Drive continual service improvement initiatives.
Stakeholder & Business Relationship Management
• Act as the primary point of contact for business stakeholders.
• Translate business requirements into platform roadmaps and priorities.
• Facilitate executive reviews, QBRs, and steering committee discussions.
• Manage customer satisfaction and service adoption metrics.
ServiceNow Governance
• Define and maintain ServiceNow governance standards.
• Ensure platform compliance with security, audit, SOX, and regulatory requirements.
• Manage release planning and platform lifecycle activities.
• Oversee demand intake and prioritization processes.
Vendor & Financial Management
• Manage ServiceNow partners, MSPs, and vendors.
• Review vendor performance against contractual obligations.
• Support budgeting, forecasting, licensing, and renewal activities.
• Track value realization and ROI metrics.
Platform Strategy & Transformation
• Develop ServiceNow roadmap aligned with enterprise goals.
• Identify automation, AI, workflow, and process optimization opportunities.
• Lead platform upgrades, module implementations, and transformation programs.
• Promote adoption of ITSM, ITOM, ITAM, HRSD, SecOps, CSM, and related modules.
Generic Managerial Skills, If any
• Executive communication
• Vendor management
• Financial management
• Risk management
• Governance leadership
• Strategic planning
• Customer-centric mindset
• Cross-functional team leadership
Salary Range : $120,000 to $150,000 Per Annum
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

What Tata Consultancy Services employees say

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About Tata Consultancy Services

Sourced by ZipRecruiter

Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPO, infrastructure, engineering, and assurance services. This is delivered through its unique Global Network Delivery Model™, recognized as the benchmark of excellence in software development. TCS delivers a level of certainty that no other firm can match--to our clients and to our employees. Come join us and experience certainty in your career. TCS a global Consulting and IT Services firm that is ranked in the top quartile by industry analysts. Our 2021 fiscal revenues topped $25 B and our market capitalization is over $170+B, yet we have a deep and large history of philanthropy and corporate social responsibility. Now approaching 600K of the best IT professionals and consultants, we are a trusted advisor, guiding our clients' enterprises through growth and transformation journeys - helping them to become agile, intelligent, automated and on the cloud. We are devoted to DEI and are recognized as a top employer and place to work.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Edison, NJ, US

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