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Itsm Service Delivery Jobs (NOW HIRING)

Nextgen

ITSM Problem Manager

... service delivery. This is not a process-only role: for some clients, the Problem Manager will be ... Prior experience with ITSM tools (e.g., ServiceNow, Salesforce Service Cloud). License ...

Koniag Services, Inc.

Maintain accurate service delivery records and coordination documentation in the Government ITSM platform Stakeholder Engagement Support : * Support the Customer Success / Service Delivery Lead in ...

Inficare Technologies

ITSM Lead ServiceNow

Sunnyvale, CA · On-site

$63 - $86.75/hr

Govern ServiceNow ITSM modules and drive process optimization initiatives ... Define and monitor SLAs/KPIs to improve overall service delivery * Ensure compliance with ITIL best ...

G2IT

ServiceNow ITSM Developer

Suitland, MD · On-site

$130K - $150K/yr

The ideal candidate will have experience supporting ServiceNow ITSM processes, improving service delivery, and collaborating with government stakeholders to enhance operational efficiency. Key ...

G2IT

ServiceNow ITSM Developer

Suitland, MD · On-site

$130K - $150K/yr

The ideal candidate will have experience supporting ServiceNow ITSM processes, improving service delivery, and collaborating with government stakeholders to enhance operational efficiency. Key ...

kgs

Service Delivery Manager

Washington, DC · Hybrid

Maintain accurate service delivery records and coordination documentation in the Government ITSM platform Stakeholder Engagement Support: * Support the Customer Success / Service Delivery Lead in ...

kgs

Service Delivery Manager

Washington, DC · Hybrid

Maintain accurate service delivery records and coordination documentation in the Government ITSM platform Stakeholder Engagement Support: * Support the Customer Success / Service Delivery Lead in ...

Koniag, Inc.

Service Delivery Manager

Washington, DC · On-site

$120K - $133K/yr

Maintain accurate service delivery records and coordination documentation in the Government ITSM platform Stakeholder Engagement Support: * Support the Customer Success / Service Delivery Lead in ...

CACI

ITSM Specialist

Washington, DC · On-site

C. area Required - -Bachelor's degree + 10 years of experience in ITSM, IT service delivery, field ... support operations, or related fields; equivalencies considered (16 years of experience with no ...

Inficare Technologies

ITSM Lead (ServiceNow)

$55.25 - $76/hr

Define and monitor SLAs/KPIs to improve service delivery * Ensure compliance with ITIL best practices * Manage client escalations and reporting Required Skills: * 8-12 years of ITSM and ServiceNow ...

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Showing results 21-40

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Itsm Service Delivery information

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How much do itsm service delivery jobs pay per year?

As of Sep 10, 2026, the average yearly pay for itsm service delivery in the United States is $91,199.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $64,000.00 per year, depending on experience, location, and employer.

What cities are hiring for Itsm Service Delivery jobs?

Cities with the most Itsm Service Delivery job openings:

Infographic showing various Itsm Service Delivery job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $91,199 per year, or $43.8 per hour.

Service Delivery Manager / Helpdesk Manager

Fairfax, VA • On-site

Code Plus Inc
IT Services • 51 - 200 employees
Learn more about Code Plus Incexternal

Full-time

Posted 21 days ago

Job description

Service Delivery Manager / Help Desk Manager

Location: Washington, DC – On-Site

About CODEplus

CODEplus, Inc. is an established information technology services company supporting federal government customers with IT operations, software development, service desk, cybersecurity, and technical support services. For more than 31 years, CODEplus has focused on delivering responsive, high-quality technology solutions to meet the mission needs of our government clients.

CODEplus is seeking an experienced Service Delivery Manager / Help Desk Manager to lead Service Desk operations supporting a federal government customer in Washington, DC. This position is on-site.

Position Overview

The Service Delivery Manager is responsible for the overall management and performance of Service Desk operations and serves as a primary interface between CODEplus and Government stakeholders, including the Contracting Officer (CO), Contracting Officer’s Representative (COR), and agency/OCIO leadership.

The manager will lead technical support personnel, oversee day-to-day service delivery, ensure compliance with service-level requirements, manage escalations, and drive continuous improvement of Service Desk processes and customer experience.

Key Responsibilities
  • Manage two Service Desks, including staffing, scheduling, workload assignments, performance, and service-level requirements.
  • Supervise, mentor, and provide technical leadership to Service Desk and technical support personnel.
  • Serve as the primary escalation point for complex customer and technical support issues.
  • Work directly with Government leadership, COR, CO, OCIO personnel, and other contractors to address operational priorities and service delivery requirements.
  • Monitor ServiceNow ticket activity, service demand, SLA performance, customer feedback, and operational metrics; develop reports and recommend improvements.
  • Develop, review, and maintain Standard Operating Procedures (SOPs), knowledge articles, workflows, and technical support procedures.
  • Support incident and problem management, new technology deployments, software/hardware testing, and OCIO projects.
  • Oversee the IT Asset Management lifecycle for end-user computing devices, including receiving, inventory, imaging, testing, deployment, recovery, repair, refresh, and decommissioning.
  • Ensure Service Desk activities comply with contract requirements, IT security requirements, federal policies, and IT service management best practices.
  • Identify opportunities to improve processes, workflows, automation, service quality, and customer experience.
Qualifications
  • Significant experience managing a federal government IT Service Desk or Help Desk in a fast-paced IT operations environment.
  • Strong leadership experience managing technical support personnel, competing priorities, escalations, and customer service requirements.
  • Hands-on knowledge of ServiceNow, Microsoft 365, Windows 11, Azure, Cisco Secure Client, Zscaler, Apple iOS, networking, AV/telecommunications, and end-user computing technologies.
  • Experience with ITSM processes, incident/problem management, knowledge management, SLA reporting, and operational performance metrics.
  • Experience managing IT assets, desktop/device refreshes, imaging, deployment, inventory, security remediation, and decommissioning.
  • Strong analytical, problem-solving, organizational, written, and verbal communication skills.
  • Ability to interact professionally with senior Government officials, technical teams, end users, and contractor personnel.
Preferred Qualifications
  • 10+ years of experience managing Service Desk/Help Desk operations and technical support personnel.
  • Federal Government IT support experience; NLRB experience or knowledge is a plus.
  • ITIL Foundation certification and demonstrated knowledge of ITIL/ITSM service management best practices.