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Itsm Process Specialist Jobs (NOW HIRING)

defi AUTO LLC

ITSM Specialist

Indianapolis, IN · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the ... Oversee batch job execution, ensuring timely and accurate processing * Troubleshoot and resolve ...

defi AUTO LLC

ITSM Specialist

Cheyenne, WY · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the ... Oversee batch job execution, ensuring timely and accurate processing * Troubleshoot and resolve ...

defi AUTO LLC

ITSM Specialist

Augusta, ME · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the ... Oversee batch job execution, ensuring timely and accurate processing * Troubleshoot and resolve ...

defi AUTO LLC

ITSM Specialist

Little Rock, AR · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the ... Oversee batch job execution, ensuring timely and accurate processing * Troubleshoot and resolve ...

defi AUTO LLC

ITSM Specialist

Bismarck, ND · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the ... Oversee batch job execution, ensuring timely and accurate processing * Troubleshoot and resolve ...

defi AUTO LLC

ITSM Specialist

Columbia, SC · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the ... Oversee batch job execution, ensuring timely and accurate processing * Troubleshoot and resolve ...

defi AUTO LLC

ITSM Specialist

Nashville, TN · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the ... Oversee batch job execution, ensuring timely and accurate processing * Troubleshoot and resolve ...

defi AUTO LLC

ITSM Specialist

Columbus, OH · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the ... Oversee batch job execution, ensuring timely and accurate processing * Troubleshoot and resolve ...

defi AUTO LLC

ITSM Specialist

Concord, NH · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the ... Oversee batch job execution, ensuring timely and accurate processing * Troubleshoot and resolve ...

defi AUTO LLC

ITSM Specialist

Madison, WI · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the ... Oversee batch job execution, ensuring timely and accurate processing * Troubleshoot and resolve ...

defi AUTO LLC

ITSM Specialist

Boise, ID · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the ... Oversee batch job execution, ensuring timely and accurate processing * Troubleshoot and resolve ...

defi AUTO LLC

ITSM Specialist

Richmond, VA · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the ... Oversee batch job execution, ensuring timely and accurate processing * Troubleshoot and resolve ...

defi AUTO LLC

ITSM Specialist

Des Moines, IA · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the ... Oversee batch job execution, ensuring timely and accurate processing * Troubleshoot and resolve ...

defi AUTO LLC

ITSM Specialist

Tallahassee, FL · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the ... Oversee batch job execution, ensuring timely and accurate processing * Troubleshoot and resolve ...

defi AUTO LLC

ITSM Specialist

Pierre, SD · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the ... Oversee batch job execution, ensuring timely and accurate processing * Troubleshoot and resolve ...

defi AUTO LLC

ITSM Specialist

Dover, DE · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the ... Oversee batch job execution, ensuring timely and accurate processing * Troubleshoot and resolve ...

defi AUTO LLC

ITSM Specialist

Salt Lake City, UT · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the ... Oversee batch job execution, ensuring timely and accurate processing * Troubleshoot and resolve ...

defi AUTO LLC

ITSM Specialist

Austin, TX · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the ... Oversee batch job execution, ensuring timely and accurate processing * Troubleshoot and resolve ...

defi AUTO LLC

ITSM Specialist

Jefferson City, MO · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the ... Oversee batch job execution, ensuring timely and accurate processing * Troubleshoot and resolve ...

defi AUTO LLC

ITSM Specialist

Montpelier, VT · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the ... Oversee batch job execution, ensuring timely and accurate processing * Troubleshoot and resolve ...

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Showing results 41-60

All JobsItsm Process Specialist Jobs

Itsm Process Specialist information

See salary details

$40K

$90.7K

$133K

How much do itsm process specialist jobs pay per year?

As of Sep 11, 2026, the average yearly pay for itsm process specialist in the United States is $90,650.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,000.00 and $103,000.00 per year, depending on experience, location, and employer.

What states have the most Itsm Process Specialist jobs?

States with the most job openings for Itsm Process Specialist jobs include:

What are popular job titles related to Itsm Process Specialist jobs?

For Itsm Process Specialist jobs, the most frequently searched job titles are:

Infographic showing various Itsm Process Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 4% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $90,650 per year, or $43.6 per hour.

ITSM Specialist

Indianapolis, IN • On-site

defi AUTO LLC
See more jobs at defi AUTO LLCexternal

$60K - $80K/yr

Full-time

Posted 20 days ago

Job description

It’s an exciting time to join defi!! 

defi SOLUTIONS partners with captives, banks, credit unions, and finance companies of all types and sizes to allow lenders to focus and transform their operations. The company’s comprehensive suite of originations, servicing, and analytics solutions together with technology-enabled processing services creates a flexible, configurable, and scalable platform that addresses lenders and borrowers ever-evolving needs. 


Job Overview: ITSM Specialist

The ITSM Specialist plays a critical role in supporting and coordinating the software development lifecycle through core IT service management functions—namely change, release, incident, and problem management. This role ensures seamless production deployments by guiding releases through build, test, and deployment phases, while proactively identifying and mitigating release risks. 

In collaboration with internal teams and clients, the ITSM Specialist helps maintain a stable production environment. The role also supports IT Operations Management (ITOM) initiatives by enhancing monitoring capabilities, implementing automation, and streamlining operational workflows. 

Key responsibilities include: 

  • Review change records to ensure compliance with change management policies 
  • Support release planning and coordinate Go-Live activities 
  • Communicate release status and issues to stakeholders 
  • Oversee the deployment of software releases to production 
  • Support release calls and post status updates during deployment windows 
  • Facilitate release scorecards aimed at driving continuous improvement 
  • Maintain release metrics and audit documentation 
  • Monitor, triage, and resolve incidents, ensuring minimal impact on business operations and compliance with client service-level agreements (SLAs) 
  • Oversee batch job execution, ensuring timely and accurate processing 
  • Troubleshoot and resolve failed batch jobs in collaboration with internal teams 
  • Deliver timely and accurate updates to clients and executive stakeholders during incidents or high-impact events 
  • Support root cause analysis (RCA) and implement corrective actions to prevent recurrence 
  • Maintain detailed incident documentation, reporting, and escalation procedures 
  • Participate in an on-call rotation to provide after-hours support for critical systems 
  • Strong problem solving skills and ability to troubleshoot and support software and hardware 



Qualifications & Skills:

Required:

  • Strong knowledge of ITSM frameworks such as ITIL 
  • Strong communication, problem-solving, and organizational skills 
  • Familiarity with SDLC, Agile, and DevOps methodologies 
  • Familiarity with enterprise release frameworks and change control 
  • Experience with release automation tools and cross-functional coordination 
  • Ability to analyze logs and troubleshoot technical issues under pressure 
  • Ability to manage competing priorities in a fast-paced environment while maintaining a high level of service quality 
  • Familiarity with Active Directory and Microsoft Administration 
  • Willingness to participate in an on-call rotation for after-hours support 


Preferred:

  • Bachelor’s degree in information technology, Computer Science, or a related field 
  • Experience in process automation and system monitoring tools 
  • Familiarity with ServiceNow 
  • Familiarity with cloud-based IT operations and monitoring solutions (i.e. Elastic, Datadog, Power BI etc.) 


Affirmative Action/EEO statement:

defi SOLUTIONS is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.