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Itsm Process Specialist Jobs (NOW HIRING)

Five Rivers IT, Inc

Process Manager

Fort Lauderdale, FL · On-site

seeking a Process Manager to design, standardize, and govern IT operational processes spanning the ... ServiceNow certification(s) (e.g., CSA, ITSM Implementation Specialist) a plus. * Experience with ...

Starr Insurance Companies

ITSM Manager

New York, NY · On-site

$59 - $81.25/hr

The ITSM Manager owns the ServiceNow roadmap, governs ITSM processes, and leads a team and partners ... Implementation Specialist). * Experience deploying or scaling ServiceNow in a global or ...

LTM

ServiceNow ITSM Manager

Manhattan, NY · On-site

$59.50 - $81.75/hr

Responsibilities : • Lead the design implementation and optimization of ITSM processes using ... Implementation Specialist • Experience deploying or scaling ServiceNow in a global or ...

Piedmont Healthcare Inc.

ITSM Developer

Atlanta, GA

$51.50 - $71/hr

Required * Experience with ITSM processes and Service Portal development. Required * Experience ... Additional certifications such as ITIL Foundation, ITSM Certified Implementation Specialist, or ...

Defi-Auto-LLC

ITSM Specialist

Columbus, OH · On-site

$60K - $80K/yr

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. ITSM Specialist Full Time Tech - ...

defi AUTO LLC

ITSM Specialist

Harrisburg, PA · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the ... Oversee batch job execution, ensuring timely and accurate processing * Troubleshoot and resolve ...

defi AUTO LLC

ITSM Specialist

Springfield, IL · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the ... Oversee batch job execution, ensuring timely and accurate processing * Troubleshoot and resolve ...

defi AUTO LLC

ITSM Specialist

Lincoln, NE · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the ... Oversee batch job execution, ensuring timely and accurate processing * Troubleshoot and resolve ...

defi AUTO LLC

ITSM Specialist

Frankfort, KY · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the ... Oversee batch job execution, ensuring timely and accurate processing * Troubleshoot and resolve ...

defi AUTO LLC

ITSM Specialist

Oklahoma City, OK · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the ... Oversee batch job execution, ensuring timely and accurate processing * Troubleshoot and resolve ...

defi AUTO LLC

ITSM Specialist

Raleigh, NC · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the ... Oversee batch job execution, ensuring timely and accurate processing * Troubleshoot and resolve ...

defi AUTO LLC

ITSM Specialist

Atlanta, GA · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the ... Oversee batch job execution, ensuring timely and accurate processing * Troubleshoot and resolve ...

defi AUTO LLC

ITSM Specialist

Topeka, KS · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the ... Oversee batch job execution, ensuring timely and accurate processing * Troubleshoot and resolve ...

defi AUTO LLC

ITSM Specialist

Montgomery, AL · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the ... Oversee batch job execution, ensuring timely and accurate processing * Troubleshoot and resolve ...

defi AUTO LLC

ITSM Specialist

Baton Rouge, LA · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the ... Oversee batch job execution, ensuring timely and accurate processing * Troubleshoot and resolve ...

defi AUTO LLC

ITSM Specialist

Charleston, WV · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the ... Oversee batch job execution, ensuring timely and accurate processing * Troubleshoot and resolve ...

defi AUTO LLC

ITSM Specialist

Saint Paul, MN · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the ... Oversee batch job execution, ensuring timely and accurate processing * Troubleshoot and resolve ...

defi AUTO LLC

ITSM Specialist

Jackson, MS · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the ... Oversee batch job execution, ensuring timely and accurate processing * Troubleshoot and resolve ...

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Showing results 21-40

All JobsItsm Process Specialist Jobs

Itsm Process Specialist information

See salary details

$40K

$90.7K

$133K

How much do itsm process specialist jobs pay per year?

As of Sep 13, 2026, the average yearly pay for itsm process specialist in the United States is $90,650.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,000.00 and $103,000.00 per year, depending on experience, location, and employer.

What states have the most Itsm Process Specialist jobs?

States with the most job openings for Itsm Process Specialist jobs include:

What are popular job titles related to Itsm Process Specialist jobs?

For Itsm Process Specialist jobs, the most frequently searched job titles are:

Infographic showing various Itsm Process Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 4% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $90,650 per year, or $43.6 per hour.

Process Manager

Fort Lauderdale, FL • On-site

Five Rivers IT, Inc.
Computer Networking • 11 - 50 employees
Learn more about Five Rivers IT, Inc.external

Temporary

Posted 19 days ago

Job description

seeking a Process Manager to design, standardize, and govern IT operational processes spanning the organization's core infrastructure and security technology stack including ServiceNow (ITSM/ITAM/ITOM), Dell hardware and endpoint lifecycle management, Cisco networking infrastructure, and Palo Alto Networks security operations.
This role sits at the intersection of process governance and vendor technology, working closely with infrastructure engineering, network operations, security, and service desk teams to ensure that incident, change, request, asset, and problem management processes are consistently defined, documented, and enforced across all supported platforms. The Process Manager will be the connective tissue between ServiceNow as the system of record and the underlying Dell, Cisco, and Palo Alto technology teams executing day-to-day operations.
Key Responsibilities
  • Own and continuously improve core ITSM process areas (Incident, Problem, Change, Request, and Asset Management) within ServiceNow, ensuring alignment with ITIL best practices.
  • Partner with infrastructure and network engineering teams to define and document processes governing Dell hardware/endpoint lifecycle (procurement, deployment, refresh, retirement) within ServiceNow ITAM.
  • Establish and maintain change and configuration management processes for Cisco networking infrastructure, ensuring CMDB accuracy and proper change governance for network changes.
  • Design and enforce security-related operational processes in coordination with the security team for Palo Alto Networks firewall, security policy, and incident response workflows.
  • Serve as process owner/SME across cross-functional teams, facilitating process workshops, gap analyses, and continuous improvement initiatives.
  • Develop and maintain process documentation, workflow diagrams, RACI matrices, and SOPs for all governed processes.
  • Monitor process KPIs/SLAs (e.g., ticket resolution times, change success rates, CMDB accuracy) and drive corrective action where performance gaps exist.
  • Support ServiceNow platform governance, including workflow configuration requests, module rollouts, and integration with vendor tools (Dell, Cisco, Palo Alto) where applicable.
  • Lead or support audits and compliance reviews related to IT process adherence (e.g., NERC/CIP, internal controls) as applicable to the energy/utility environment.
  • Provide training and process guidance to technical teams and service desk staff to ensure consistent adoption.
Required Qualifications
  • 5+ years of experience in IT process management, ITSM, or IT service delivery, ideally within a large enterprise or utility/regulated environment.
  • Hands-on experience with ServiceNow, including ITSM modules (Incident, Problem, Change, Request) and familiarity with ITAM/CMDB.
  • Working knowledge of infrastructure and security technologies from Dell (hardware/endpoint), Cisco (networking), and Palo Alto Networks (security/firewall) - deep engineering expertise not required, but strong operational/process fluency across these platforms is essential.
  • Strong understanding of ITIL framework and process governance principles; ITIL Foundation certification preferred.
  • Proven experience facilitating cross-functional process design and improvement initiatives with technical and non-technical stakeholders.
  • Excellent documentation, communication, and stakeholder management skills.
  • Bachelor's degree in Information Technology, Business, or related field (or equivalent experience).
Preferred Qualifications
  • Experience in a utility, energy, or NERC/CIP-regulated environment.
  • ServiceNow certification(s) (e.g., CSA, ITSM Implementation Specialist) a plus.
  • Experience with vendor/asset lifecycle management programs spanning hardware refresh cycles, network infrastructure changes, and security policy governance.
  • Familiarity with change advisory board (CAB) processes and enterprise change management at scale.
Location & Work Arrangement
This role is based out of the AOB office in FT Lauderdale Florida on a hybrid schedule. Occasional travel to the Juno Beach Head Quarters and Miami office may be required to support cross-site process alignment, stakeholder workshops, or infrastructure/security team engagements. Candidates should be based within a commutable distance of the Palm Beach / Broward / Miami-Dade corridor.

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