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Itsm Engineer Jobs in New York (NOW HIRING)

Programmers.io

Senior ServiceNow Developer

Stamford, CT · On-site

$57.50 - $79.25/hr

Senior ServiceNow Developer ITSM Environmental, Social, and Governance (ESG) - We are looking for an innovative and experienced Senior ServiceNow Developer to lead our digital transformation efforts ...

Standard Template Labs

AI Engineer

New York, NY · On-site

$160K - $230K/yr

Research, prototype, and productionize machine learning models for ITSM use cases (ticket triage ... Partner with engineers and product managers to define AI-first features that differentiate our ...

SPS North America

Service Now Developer (Lead)

New York, NY · On-site

$59 - $81.25/hr

Expertise spans across ITSM, CSM, CMDB, IT Asset Management, integrations, and portal development ... The Service Now Developer will provide administration, application development, maintenance, and ...

Innova Solutions, Inc

L2 Support Engineer

Manhattan, NY · On-site

$50 - $55/hr

Indianapolis, IN(Hybrid) Must have required skills - " ITSM, ServiceNow, Java, Angular JS" Primary ... Java Engineering: Strong expertise in Java-based application support, debugging, and performance ...

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Showing results 21-40

All JobsItsm Engineer JobsItsm Engineer Jobs in New York

Itsm Engineer information

See New York salary details

$40.5K

$95.4K

$149.3K

How much do itsm engineer jobs pay per year?

As of Sep 7, 2026, the average yearly pay for itsm engineer in New York is $95,421.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,700.00 and $106,700.00 per year, depending on experience, location, and employer.

What is an ITSM engineer?

ITSM Engineers are professionals who specialize in implementing, managing, and optimizing IT Service Management (ITSM) frameworks and tools within organizations. They ensure that IT services align with business needs by designing workflows, automating processes, and supporting ITSM platforms like ServiceNow, BMC Remedy, or Cherwell. Their responsibilities often include configuring service catalogs, managing incidents and requests, and improving service delivery through best practices based on ITIL or other standards. These engineers play a key role in maintaining high service quality and efficient IT operations.

What skills and qualifications are needed to thrive as an ITSM engineer?

To thrive as an ITSM Engineer, you need a strong background in IT service management frameworks (such as ITIL), process optimization, and incident/problem management, often supported by a degree in IT or related certifications. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management, as well as ITIL certification, is commonly required. Excellent communication, analytical thinking, and customer service skills help you collaborate effectively and address stakeholder needs. These abilities ensure efficient IT service delivery, continuous improvement, and alignment of IT services with business objectives.

How does an ITSM engineer typically collaborate with other IT teams to resolve incidents and implement changes?

An ITSM Engineer works closely with various IT teams, such as network, security, and application support, to ensure smooth incident resolution and effective change management. They often coordinate communication between stakeholders, facilitate root cause analysis meetings, and document processes to maintain compliance with ITIL standards. Collaboration tools and regular stand-ups are common, helping the ITSM Engineer bridge gaps between technical teams and business units to ensure services meet organizational needs.

What is the difference between Itsm Engineer vs Service Desk Analyst?

AspectItsm EngineerService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Service Desk certifications often preferred
Work EnvironmentIT departments, technical teams, enterprise environmentsHelp desk, support centers, customer service settings
ResponsibilitiesDesigning, implementing, and managing ITSM processesHandling user tickets, troubleshooting, providing first-line support
Industry UsageIT service providers, large organizationsAny organization with IT support needs

While both roles involve IT support and require ITIL knowledge, an Itsm Engineer focuses on designing and managing ITSM processes, whereas a Service Desk Analyst primarily handles user support and issue resolution. The Itsm Engineer's role is more technical and process-oriented, while the Service Desk Analyst provides frontline support to end-users.

What are popular job titles related to Itsm Engineer jobs in New York?

For Itsm Engineer jobs in New York, the most frequently searched job titles are:

What job categories do people searching Itsm Engineer jobs in New York look for?

The top searched job categories for Itsm Engineer jobs in New York are:

What cities in New York are hiring for Itsm Engineer jobs?

Cities in New York with the most Itsm Engineer job openings:

Itsm Engineer jobs near you
Infographic showing various Itsm Engineer job openings in New York as of August 2026, with employment types broken down into 95% Full Time, 2% Part Time, and 3% Contract. Highlights an 86% Physical, 5% Hybrid, and 9% Remote job distribution, with an average salary of $95,421 per year, or $45.9 per hour.

Senior ServiceNow Developer

Programmers.io

Stamford, CT • On-site

$57.50 - $79.25/hr

Contractor

Re-posted 10 days ago

Job description

Senior ServiceNow Developer ITSM Environmental, Social, and Governance (ESG)
- We are looking for an innovative and experienced Senior ServiceNow Developer to lead our digital transformation efforts by bridging ITSM processes with robust ESG frameworks.
- This role is ideal for a professional with 610 years of ServiceNow development experience who is passionate about streamlining service delivery, integrating sustainability metrics, and creating impactful workflows that drive both operational efficiency and corporate responsibility.
Key Responsibilities
- Platform Architecture ITSM Development
- Solution Design Implementation
oArchitect, develop, test, and deploy ServiceNow solutions covering core ITSM functions, including Incident, Problem, Change, and Asset Management.
oTransform business challenges into digital workflows that comply with ITIL standards, ensuring a scalable and efficient IT service delivery system.Scripting Automation
oDevelop and maintain UI policies, client scripts, script includes, and business rules to automate routine tasks, enforce data integrity, and enhance the overall user experience.
oUtilize Flow Designer and legacy Workflow tools to automate key IT and ESG processes, driving consistency and efficiency across operations.
ESG Integration Reporting
Embedding ESG Solutions
oLead initiatives to incorporate ESG elements into the ServiceNow platform by building custom applications that track sustainability metrics, environmental performance, social responsibility, and governance indicators.
oCollaborate with ESG, compliance, and business teams to design dashboards and reporting tools that automate periodic reporting and monitor ESG KPIs in real-time.
Performance Analytics Workspaces
oConfigure and maintain custom Workspaces and performance analytics dashboards to visualize data, monitor trends, and uncover insights that drive continuous improvement in both IT service operations and ESG outcomes.
oProvide actionable insights by integrating and correlating ITSM data with ESG metrics, ensuring that digital workflows support corporate sustainability and governance goals.
Integration API Management
Data Connectivity
oDevelop robust REST APIs and scripted REST API integrations to connect ServiceNow with external systems such as dedicated ESG data providers, and other enterprise platforms.
oEnsure a seamless data flow that supports effective decision-making, compliance reporting, and real-time monitoring across ITSM and ESG domains.
Required QualificationsExperience
o610 years of hands-on ServiceNow development experience with a strong focus on ITSM modules.
oDemonstrated experience integrating and managing ESG-related processes or sustainability reporting within digital platforms is highly desirable.
Technical Skills
oProficiency in JavaScript and ServiceNow scripting, with extensive experience in developing UI policies, client scripts, script includes, and business rules.

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