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Itsm Change Manager Jobs in Fallston, MD (NOW HIRING)

Pwc

Digital Grid Modernization Lead, Senior Manager

Baltimore, MD · On-site

$124K - $280K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... ITSM frameworks to optimize utility service delivery, streamlining change management across smart grid and advanced metering infrastructure programs. - Leads strategic questioning with utility ...

System One

Senior ServiceNow Architect

Baltimore, MD · Remote

$132K - $180K/yr

Architect and implement the Change Management module, ensuring governance, risk mitigation, and ... Strong understanding of IT Service Management (ITSM) processes and implementing (CMDB). * ...

System One

Senior ServiceNow Architect

Baltimore, MD · Remote

$132K - $180K/yr

Architect and implement the Change Management module, ensuring governance, risk mitigation, and ... Strong understanding of IT Service Management (ITSM) processes and implementing (CMDB). * ...

System One

Senior ServiceNow Architect

Baltimore, MD · Remote

$132K - $180K/yr

Architect and implement the Change Management module, ensuring governance, risk mitigation, and ... Strong understanding of IT Service Management (ITSM) processes and implementing (CMDB). * ...

System One

Senior ServiceNow Architect

Baltimore, MD · Remote

$132K - $180K/yr

Architect and implement the Change Management module, ensuring governance, risk mitigation, and ... Strong understanding of IT Service Management (ITSM) processes and implementing (CMDB). * ...

System One

Senior ServiceNow Architect

Baltimore, MD · Remote

$132K - $180K/yr

Architect and implement the Change Management module, ensuring governance, risk mitigation, and ... Strong understanding of IT Service Management (ITSM) processes and implementing (CMDB). * ...

System One

Senior ServiceNow Architect

Baltimore, MD · Remote

$132K - $180K/yr

Architect and implement the Change Management module, ensuring governance, risk mitigation, and ... Strong understanding of IT Service Management (ITSM) processes and implementing (CMDB). * ...

System One

Senior ServiceNow Architect

Baltimore, MD · Remote

$132K - $180K/yr

Architect and implement the Change Management module, ensuring governance, risk mitigation, and ... Strong understanding of IT Service Management (ITSM) processes and implementing (CMDB). * ...

System One

Senior ServiceNow Architect

Baltimore, MD · Remote

$132K - $180K/yr

Architect and implement the Change Management module, ensuring governance, risk mitigation, and ... Strong understanding of IT Service Management (ITSM) processes and implementing (CMDB). * ...

System One

Senior ServiceNow Architect

Baltimore, MD · Remote

$132K - $180K/yr

Architect and implement the Change Management module, ensuring governance, risk mitigation, and ... Strong understanding of IT Service Management (ITSM) processes and implementing (CMDB). * ...

System One

Senior ServiceNow Architect

Baltimore, MD · Remote

$132K - $180K/yr

Architect and implement the Change Management module, ensuring governance, risk mitigation, and ... Strong understanding of IT Service Management (ITSM) processes and implementing (CMDB). * ...

System One

Senior ServiceNow Architect

Baltimore, MD · Remote

$132K - $180K/yr

Architect and implement the Change Management module, ensuring governance, risk mitigation, and ... Strong understanding of IT Service Management (ITSM) processes and implementing (CMDB). * ...

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All JobsItsm Change JobsItsm Change Manager JobsItsm Change Manager Jobs in Fallston, MD

Itsm Change Manager information

See Fallston, MD salary details

$11

$54

$79

How much do itsm change manager jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for itsm change manager in Fallston, MD is $54.74, according to ZipRecruiter salary data. Most workers in this role earn between $42.93 and $68.94 per hour, depending on experience, location, and employer.

What is the difference between Itsm Change Manager vs Itsm Incident Manager?

AspectItsm Change ManagerItsm Incident Manager
Primary FocusManaging and coordinating change processes to minimize riskRestoring normal service operation quickly after incidents
CertificationsITIL Foundation, Change Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentChange advisory boards, project teams, IT departmentsHelp desks, support teams, IT operations
Key ResponsibilitiesPlanning, assessing, and implementing changesHandling incidents, troubleshooting, and resolution

The Itsm Change Manager focuses on managing changes to IT services to reduce risk, while the Itsm Incident Manager concentrates on quickly resolving incidents to restore service. Both roles require ITIL certifications and work within IT support environments, but their core responsibilities differ significantly.

What cities near Fallston, MD are hiring for Itsm Change Manager jobs?

Cities near Fallston, MD with the most Itsm Change Manager job openings:

Itsm Change Manager jobs near you

ServiceNow Project Manager / Product Owner

Kendrit Consulting Group

Baltimore, MD • On-site

$70 - $78/hr

Full-time

Re-posted 18 days ago

Job description

This is a permanent role expected to be onsite 3 to 5 days a week.

Primary Responsibilities:

·        Serve as the PM/PO, defining the vision, roadmap, and priorities for key ServiceNow capabilities.
·        Support delivery of ServiceNow enhancements and enterprise initiatives across IT Service Management (ITSM), Enterprise Architecture (EA), IT Asset Management (ITAM), Strategic Portfolio Management (SPM).
·        Lead stakeholder requirements sessions, workshops, and process mapping across the organization.
·        Recommend process improvements, workflow optimizations, automation, and user experience enhancements.
·        Support change management, including user communications, training materials, and stakeholder readiness.
·        Maintain platform documentation, including requirements, design artifacts, release notes, and test results.
·        Ensure platform enhancements comply with federal standards (Section 508, NIST, FedRAMP).
·        Facilitate Agile ceremonies including backlog grooming, sprint planning, stand-ups, demos, and retrospectives.
·        Develop user stories, acceptance criteria, functional specifications, process flows, and feature documentation.
·        Collaborate closely with architects and developers to ensure implementation aligns with business needs.
·        Partner with analytics teams to create dashboards, KPIs, and reporting to track performance and adoption.


Minimum Qualifications:

·        Ability to obtain and maintain a Public Trust Suitability clearance is required.
·        Bachelor's degree and a minimum of 7 years of relevant professional experience.
·        8+ years in IT project/product management, including 4+ years specializing in ServiceNow.
·        Experience leading cross-functional stakeholder sessions to elicit and analyze requirements.
·        Strong expertise in ServiceNow modules, including ITSM, ITOM, ITAM, SPM, CMDB/CSDM, and Service Portal.
·        Strong analytical and facilitation skills, with an ability to translate business needs into technical requirements.
·        Demonstrated experience managing Agile delivery teams and working with cross-functional stakeholders.
·        Extensive hands-on experience with the ServiceNow platform from a development perspective.
·        Experience delivering enterprise initiatives within government or large-scale organizations.
·        Must have strong communication and stakeholder engagement skills.
 

Desired Qualifications:

·        ServiceNow certifications such as: Certified System Administrator; Certified Implementation Specialist (e.g., ITSM, ITOM, ITAM, SPM).
·        PMP, SAFe PO/PM, Scrum Master, or similar Agile certification.
·        Experience with enterprise architecture, data modeling, and workflow automation.
·        Familiarity with federal IT governance, accessibility standards, and security frameworks.