Hybrid / Remote with travel to Millington, TN * Status: Full-time Position summary The Operations ... Active ITIL v4 Foundation certification at minimum; ITIL Managing Professional or Strategist ...
Hybrid / Remote with travel to Millington, TN * Status: Full-time Position summary The Operations ... Active ITIL v4 Foundation certification at minimum; ITIL Managing Professional or Strategist ...
Solutions Architect
Murfreesboro, TN · On-site +1
$54.25 - $71.50/hr
ITIL * CompTia *Preferred Hybrid out of Murfreesboro, TN or Remote* #LI-SM1 Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the ...
New
Solutions Architect
Murfreesboro, TN · On-site +1
$54.25 - $71.50/hr
ITIL * CompTia *Preferred Hybrid out of Murfreesboro, TN or Remote* #LI-SM1 Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the ...
New
This compensation range is specific to a Remote role and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets ...
This compensation range is specific to a Remote role and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets ...
This compensation range is specific to a Remote role and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets ...
This compensation range is specific to a Remote role and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets ...
IT Project Manager- Software & Cloud Engineering
Knoxville, TN · On-site +1
$87K - $103K/yr
The role is primarily remote with occasional travel to Oak Ridge, Tennessee, as needed for meetings, planning sessions, and stakeholder engagements. **Please note: The first step in the interview ...
IT Project Manager- Software & Cloud Engineering
Knoxville, TN · On-site +1
$87K - $103K/yr
The role is primarily remote with occasional travel to Oak Ridge, Tennessee, as needed for meetings, planning sessions, and stakeholder engagements. **Please note: The first step in the interview ...
This compensation range is specific to a Remote role and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets ...
This compensation range is specific to a Remote role and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets ...
Payments Consultant
Knoxville, TN · Remote
Remote Work Environment: This role may be performed remotely. Employees must have a dedicated and safe workspace that allows them to effectively perform job duties. Reasonable accommodations may be ...
Payments Consultant
Knoxville, TN · Remote
Remote Work Environment: This role may be performed remotely. Employees must have a dedicated and safe workspace that allows them to effectively perform job duties. Reasonable accommodations may be ...
Payments Consultant
Knoxville, TN · On-site +1
Remote Work Environment: This role may be performed remotely. Employees must have a dedicated and safe workspace that allows them to effectively perform job duties. Reasonable accommodations may be ...
Payments Consultant
Knoxville, TN · On-site +1
Remote Work Environment: This role may be performed remotely. Employees must have a dedicated and safe workspace that allows them to effectively perform job duties. Reasonable accommodations may be ...
Payments Consultant
Knoxville, TN · Remote
Remote Work Environment: This role may be performed remotely. Employees must have a dedicated and safe workspace that allows them to effectively perform job duties. Reasonable accommodations may be ...
Payments Consultant
Knoxville, TN · Remote
Remote Work Environment: This role may be performed remotely. Employees must have a dedicated and safe workspace that allows them to effectively perform job duties. Reasonable accommodations may be ...
Itil Remote information
See Tennessee salary details
$18.33 - $19.44
6% of jobs
$19.44 - $20.55
4% of jobs
$21 is the 25th percentile. Wages below this are outliers.
$20.55 - $21.66
35% of jobs
The median wage is $21.80 / hr.
$21.66 - $22.77
34% of jobs
$22.77 - $23.88
11% of jobs
$23.88 - $24.99
4% of jobs
$24.99 - $26.10
1% of jobs
$26.10 - $27.21
1% of jobs
$27.21 - $28.32
1% of jobs
$28.32 - $29.43
1% of jobs
$29.43 - $30.54
1% of jobs
$18
$22
$30
How much do itil remote jobs pay per hour?
As of Aug 15, 2026, the average hourly pay for itil remote in Tennessee is $22.85, according to ZipRecruiter salary data. Most workers in this role earn between $20.72 and $22.88 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive in the ITIL Remote position?
To thrive as an ITIL Remote professional, you need a thorough understanding of ITIL frameworks, strong process management abilities, and prior experience in IT service management roles. Proficiency with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management, along with ITIL Foundation or higher certifications, is typically expected. Excellent communication, analytical thinking, and problem-solving skills are crucial for collaborating with distributed teams and addressing service incidents or improvements remotely. These skills and qualifications are essential to ensure consistent delivery and optimization of IT services within organizations operating in remote or hybrid environments.
What is an ITIL Remote?
An ITIL Remote job involves managing IT services and processes according to the ITIL (Information Technology Infrastructure Library) framework while working remotely. Professionals in this role focus on service delivery, incident management, problem resolution, and continuous improvement to align IT services with business needs. They use ITIL best practices to enhance efficiency, reduce downtime, and improve customer satisfaction. This position typically requires strong knowledge of ITIL methodologies, communication skills, and experience with IT service management (ITSM) tools.
What are some common challenges faced by ITIL Remote professionals, and how can they be addressed?
ITIL Remote professionals often face challenges such as coordinating across time zones, ensuring clear communication with stakeholders, and maintaining service quality without on-site interaction. Proactive use of collaborative tools, regular virtual meetings, and well-documented processes can help mitigate misunderstandings and delays. Additionally, developing strong self-management and prioritization skills allows for efficient handling of incidents and service requests. By staying connected with their team and leveraging technology, remote ITIL specialists can maintain high standards of IT service delivery.
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Full-time
Re-posted 11 days ago
Job description
- Location: Hybrid / Remote with travel to Millington, TN
- Status: Full-time
Position summary
The Operations Lead is the senior accountable for the full operations technical area (PWS C-8.3.1) across CNIC F&FR's enterprise environment. Functioning as Senior Information Systems Manager, you will lead the Operations workforce - Training/Development Consultants, Systems Administrators, and Support Specialists - and own the four operational scopes the PWS specifies: data conversion, training and change management, troubleshooting and resolution support, and cloud managed services. You will sit alongside the Cybersecurity Lead and Network Lead at the weekly Integration Review and Joint Change Advisory Board so operational changes are evaluated for cross-domain impact before they reach production.
What you will own
- Tier II and Tier III service desk operations supporting 17,000+ users across 70+ installations - incident triage, system-down response, and performance issue resolution against the SLA targets defined in each task order.
- Patching, bug fixes, and operational sustainment of live systems of record across the enterprise application portfolio.
- Data conversion engagements - planning, pre-conversion data analysis, execution, and post-conversion validation against business acceptance criteria.
- Cloud managed services - daily operation of the shared enterprise environment, dedicated IA support, and DevOps pipelines automating code and database schema deployments into UAT.
- Enterprise-wide training programs and change management and communications for system rollouts - directing Training/Development Consultants on the team in collaboration with the Quality Manager.
- Workforce leadership across Training/Development Consultants, Systems Administrators), Support Specialists.
- Standing seat on the weekly Integration Review and Joint Change Advisory Board (JCAB).
Required qualifications
- Active ITIL v4 Foundation certification at minimum; ITIL Managing Professional or Strategist preferred.
- 10+ years progressive operations and service management leadership in federal IT or comparable enterprise environments.
- Demonstrated experience leading Tier II/III support teams supporting enterprise applications (ERP, HR/payroll, financial, POS, or BI) at multi-site scale.
- DevOps and cloud experience - AWS, Azure, or GCP certification at the DevOps Engineer or Solutions Architect level, with hands-on experience automating CI/CD pipelines into UAT and production.
- Direct experience leading or coordinating data conversion engagements across enterprise systems.
- DoD 8140 / 8570 IAT Level 2 baseline certification (Security+ or equivalent).
- Working knowledge of change management methodology (Prosci ADKAR, Kotter, or equivalent) and enterprise training program leadership.
- U.S. citizenship; ability to obtain and maintain the appropriate background investigation level.
Preferred qualifications
- Prosci Change Management Certification or equivalent.
- Active or recent Secret clearance (likely required at the task order level for systems touching DoD-connected environments).
- Prior NAF or Navy operations leadership.
- Experience with FedRAMP-authorized cloud environments or DISA SRG IL2 / IL4 deployments.
- PMP certification.
About Connexus Hub
Sourced by ZipRecruiter
Industry
Business management consulting
Company size
11 - 50 Employees
Headquarters location
Irvine, CA, US
Year founded
2014