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Itil Project Jobs (NOW HIRING)

PD Inc

Senior ITIL SME

Fort George G Meade, MD · On-site

$111K - $143K/yr

Develop, implement, and maintain Cybersecurity Division ITIL Process, Operating Level Agreements, and project plans and schedules. Collaborate with service delivery organizations and stakeholders to ...

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How much do itil project jobs pay per year?

As of Jul 7, 2026, the average yearly pay for itil project in the United States is $96,560.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,000.00 and $113,000.00 per year, depending on experience, location, and employer.

What is the difference between Itil Project vs Itil Analyst?

AspectItil ProjectItil Analyst
CertificationsITIL Foundation, Practitioner, ExpertITIL Foundation, Intermediate
Work EnvironmentProject teams, cross-functional groupsOperational support, service management teams
Employer & IndustryIT service providers, large enterprisesIT departments, service desks
Primary FocusManaging ITIL projects, implementing processesAnalyzing and supporting ITIL processes

While both roles involve ITIL frameworks, an Itil Project focuses on managing ITIL-related initiatives and process implementations, whereas an Itil Analyst primarily supports and analyzes existing ITIL processes within an organization.

What is an ITIL Project?

An ITIL Project refers to an initiative or effort within an organization that applies ITIL (Information Technology Infrastructure Library) best practices to improve IT service management. ITIL Projects typically focus on processes such as incident management, change management, or service delivery, aiming to enhance efficiency, reliability, and customer satisfaction. These projects help organizations align their IT services with business needs and ensure consistent, high-quality service. Implementing an ITIL Project often involves assessing current processes, training staff, and integrating ITIL frameworks into daily operations.

Is ITIL in demand?

ITIL (Information Technology Infrastructure Library) skills are in high demand as organizations seek to improve IT service management and operational efficiency. Professionals with ITIL certifications and knowledge of ITSM frameworks are often sought after for roles in IT support, service management, and project management across various industries.

What are the key skills and qualifications needed to thrive as an ITIL Project Manager, and why are they important?

To thrive as an ITIL Project Manager, you need a solid understanding of IT service management principles, project management expertise, and typically an ITIL certification (such as ITIL Foundation) alongside experience in managing technology projects. Familiarity with project management tools (like MS Project or Jira), ITIL frameworks, and process improvement systems is expected. Strong leadership, communication, and problem-solving skills help in managing teams and stakeholders effectively. These skills ensure that IT projects are delivered efficiently, align with business needs, and follow best practices for service management.

What jobs can I get with ITIL?

ITIL certification prepares individuals for roles such as IT Service Manager, ITIL Process Owner, Service Desk Manager, and IT Operations Analyst. These jobs involve managing IT service delivery, improving processes, and ensuring alignment with business needs, often requiring knowledge of IT service management tools and frameworks.

What are some typical challenges faced by professionals managing an ITIL project, and how can they be addressed?

Professionals managing ITIL projects often encounter challenges such as aligning IT service processes with organizational objectives, ensuring cross-departmental collaboration, and managing resistance to change. To address these challenges, it is important to maintain clear communication, provide ongoing training, and involve key stakeholders early in the process. Implementing incremental improvements and regularly reviewing process effectiveness can also help ensure smoother ITIL adoption and project success.

How much do you get paid with ITIL certification?

ITIL certification can enhance earning potential for roles such as IT Service Manager or ITIL Expert, with salaries typically ranging from $70,000 to over $130,000 annually depending on experience, location, and job responsibilities. Certified professionals often command higher salaries compared to non-certified peers in IT service management positions.

Does ITIL cover project management?

ITIL (Information Technology Infrastructure Library) primarily focuses on IT service management processes and best practices. While it emphasizes service delivery and improvement, it does not specifically cover project management methodologies like PMI or PRINCE2, which are more directly related to managing projects. ITIL can complement project management by providing frameworks for service-related activities within projects.
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What are the most commonly searched types of Itil Project jobs? The most popular types of Itil Project jobs are:
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Itil Project jobs near you
Infographic showing various Itil Project job openings in the United States as of July 2026, with employment types broken down into 94% Full Time, 1% Part Time, and 5% Contract. Highlights an 80% Physical, 5% Hybrid, and 15% Remote job distribution, with an average salary of $96,560 per year, or $46.4 per hour.
Senior ITIL SME

Senior ITIL SME

PD Inc

Fort George G Meade, MD • On-site

$111K - $143K/yr

Full-time

Medical, Retirement, PTO

Re-posted 26 days ago

Job description

Job Title:  Senior ITIL SME    
Location: Fort Meade, MD 20755
Clearance Level: Active Secret Clearance
Job Type: Full-Time
PD Inc International is seeking an experienced and mission-driven Senior ITIL SME to provide Cybersecurity Management support in a U.S. government (DoD) environment. 
Education Requirement:
  • Bachelor's degree with major in IT, engineering, science, or mathematics

Years of Experience:
  • Seven + years of relevant/recent experience implementing ITIL framework, process improvement, and statistics analysis. 
  • Three + years of relevant/recent experience with Microsoft Office Products..

Certification Requirements:
  • Current 8570/8140 requirement certification
  • ITIL Expert Certification
Clearance Requirements:
  • Active Secret Clearance
Requirements:
Subtask 1 – Cyber Orders.
The contractor shall analyze, assign, facilitate, track and report Cybersecurity Division compliance for approximately 200 DISA Orders annually. The contractor shall serve as Cybersecurity Division’s orders liaison for process stakeholders, to include Data Center Line of Business (LOB), Command and Control (C2), DISA Joint Operations Center (DJOC), Risk Management Executive, and DoD Cyber Defense Command (DCDC). The contractor shall receive and acknowledge cyber orders from C2 and distribute clarifying guidance. Further, the contractor shall brief draft and active cyber orders to Cybersecurity Division and J-9 HaC.
Subtask 2 – Cyber Standardization.
The contractor shall collaborate with stakeholders, including DJOC, DCDC, United States (U.S.) Cyber Command, Cybersecurity Division and other DoD components, to review and coordinate on draft or needed cyber orders. Collaborate with DJOC to improve quality of orders. Escalate and communicate RFI or necessary order alterations. Provide input and create orders reports for DoD Chief Information Officer Scorecard compliance.
6.14.3 Subtask 3 – ITSM.
The contractor shall provide System Matter Expertise (SME) with regards to ITSM, tools, and processes used in implementing a successful ITSM program in support of Cybersecurity Division initiatives. Develop, implement, and maintain Cybersecurity Division ITIL Process, Operating Level Agreements, and project plans and schedules. Collaborate with service delivery organizations and stakeholders to document Cybersecurity Division supporting processes. Conduct Cybersecurity Division briefings, technical meetings (internal and external representatives) and serve as a consultant to management on major matters pertaining to its policies, plans, and objectives. Provide strategic definitions, implementations and recommendations in support of Cybersecurity Division processes and work instructions. Communicate with all levels of management within the Cybersecurity Division and function at the strategic level with upper management and across various divisions within the Cybersecurity Division. Create and maintain Cybersecurity Division communication plans, processes, work instructions supporting the execution of change, manage feedback loops within and across program teams. Manage the Cybersecurity Division document approval process until the document is published for use. Provide gap analyses between cyber services current vs. future state conditions. Conduct Cybersecurity Division reviews, ensuring process gaps are remediated.
Subtask 4 - Process Improvement.
The contractor shall evaluate existing Cybersecurity Division processes and procedures and recommend changes to improve or enhance performance and maintainability. Implement a Cybersecurity Division Quality Assurance Program with quality controls to ensure all aspects of the Cybersecurity Division ITSM Program is continuously monitored for process improvement. Identify, refine, report and monitor Cybersecurity Division performance measurements to include Key Performance Indicators and Critical Success Factors.
Subtask 5 - Metrics Management Analysis.
The contractor shall provide compliance metrics and trend analysis, coordinate with stakeholders for feedback on outstanding issues, track status and prepare reports and briefings. Collect, analyze, report and archive cybersecurity metrics in support of Cybersecurity Division initiatives and requirements. Provide metrics analysis and insight into Cybersecurity Division resource performance to include people, processes, and technology to improve Cybersecurity Division efficiency and effectiveness goals and/or objectives.
Subtask 6 - Metrics Management Improvement.
The contractor shall provide existing and/or recommend new processes for developing and documenting metrics, ensuring relevance and efficacy to include identification of data sources, baseline measurements, fiscal year targets, performance thresholds, metric measurement methods and analytic tools.
Deliverables:
 
  • Daily/weekly/monthly/quarterly/annually orders reports Process Gap analysis
  • Updated Security Metric Analysis Procedures weekly/monthly/quarterly/annually metrics and trending analysis reports
  • Also includes Deliverables that apply to all tasks listed in section 6, Performance Requirements
~~~~~~~~~~~~~~~
About PD Inc International (PD Inc): PD Inc is a leading high-tech firm as well as an applied think tank and solutions provider.  Our team has been providing expertise and solutions to the US Government (Department of Defense, Department of State, Department of Homeland Security, Veterans Affairs, etc.) and to commercial clients for over 20-years.  
We perform software development and complex technical implementation daily.  We conduct R&D, prototyping, and develop hardware and software solutions for our clients.  Our qualified personnel--including engineers and technical managers--are capable of performing system integration, technology implementation, and services throughout the federal government and in the private sector.
We have a highly innovative environment, and we foster consistent learning and growth. We encourage our employees to innovate while teaching them discipline and principles. 
PD Inc benefits include highly competitive salary, 401K, health care, paid time off, no-limit Student loan forgiveness (merit based), and we sponsor new/qualified employees for Security Clearance.
Employees can also take advantage of casual dress code, free parking, corporate discounts, and gym memberships.

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About PD

Sourced by ZipRecruiter

Industry

It services

Company size

1 - 10 Employees

Headquarters location

Baltimore, MD, US

Year founded

2001

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