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Itil Problem Manager Jobs in Florida (NOW HIRING)

MicroTech

Problem Support Manager

Orlando, FL · On-site

MicroTech is currently seeking a Problem Support Manager to support the Customs and Border ... Relevant certifications such as ITIL v3, CCNA, CCNP, CompTIA * Bachelor's degree in related ...

MicroTech

Problem Support Manager

Orlando, FL · On-site

Overview MicroTech is currently seeking a Problem Support Manager to support the Customs and Border ... Relevant certifications such as ITIL v3, CCNA, CCNP, CompTIA * Bachelor's degree in related ...

MicroTech

Problem Support Manager

Orlando, FL · On-site

Overview MicroTech is currently seeking a Problem Support Manager to support the Customs and Border ... Relevant certifications such as ITIL v3, CCNA, CCNP, CompTIA * Bachelor's degree in related ...

DTCC

Problem Management Associate

Tampa, FL · On-site

$15 - $19.75/hr

Previous experience in IT Service Management preferably using ITIL processes. * Strong analytical and problem-solving skills. * Familiarity with data analytics tools and processes. * Excellent ...

DTCC

Problem Management Associate

Tampa, FL · On-site

$15 - $19.75/hr

Previous experience in IT Service Management preferably using ITIL processes. * Strong analytical and problem-solving skills. * Familiarity with data analytics tools and processes. * Excellent ...

Dtcc

Problem Management Associate

Tampa, FL · On-site

$14.25 - $19/hr

Previous experience in IT Service Management preferably using ITIL processes. * Strong analytical and problem-solving skills. * Familiarity with data analytics tools and processes. * Excellent ...

Solomon Page

Project Manager

Orlando, FL · On-site

$50 - $55/hr

Strong knowledge of ITIL, Incident Management, Problem Management, and Change Management. * Experience in Technology Operations, NOC, Service Desk, Command Center, or IT Operations environments.

2T Consulting

FL · On-site

Handle ITIL processes including: * Incident Management * Service Request Management * Problem Management * Change Management * Continual Service Improvement (CSI) * Use monitoring tools to identify ...

2T Consulting

Handle ITIL processes including: * Incident Management * Service Request Management * Problem Management * Change Management * Continual Service Improvement (CSI) * Use monitoring tools to identify ...

2T Consulting

Application Support Engineer

Baldwin, FL · On-site

Handle ITIL processes including: * Incident Management * Service Request Management * Problem Management * Change Management * Continual Service Improvement (CSI) * Use monitoring tools to identify ...

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All JobsItil Problem JobsItil Problem Manager JobsItil Problem Manager Jobs in Florida

Itil Problem Manager information

See Florida salary details

$23.1K

$73.9K

$115.1K

How much do itil problem manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for itil problem manager in Florida is $73,939.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,710.00 and $81,651.00 per year, depending on experience, location, and employer.

What is an ITIL Problem Manager?

An ITIL Problem Manager is a professional responsible for identifying and managing the root causes of incidents within an IT service environment. Their main goal is to minimize the adverse impact of recurring issues by preventing problems and resulting incidents from happening. They analyze incident trends, coordinate with technical teams to investigate root causes, and implement permanent solutions. The role ensures continuous improvement of IT services by maintaining problem records, facilitating problem reviews, and driving proactive problem management.

What are the key skills and qualifications needed to thrive as an ITIL Problem Manager?

To thrive as an ITIL Problem Manager, you need a deep understanding of ITIL frameworks, strong analytical skills, and experience in IT service management, often backed by an ITIL certification. Familiarity with ITSM tools like ServiceNow or BMC Remedy and root cause analysis methodologies is typically required. Exceptional communication, stakeholder management, and critical thinking skills help in effectively resolving issues and driving process improvements. These competencies are crucial for minimizing service disruptions, enhancing IT efficiency, and supporting organizational goals.

How does an ITIL Problem Manager typically collaborate with other IT teams to resolve recurring incidents?

An ITIL Problem Manager works closely with incident management, service desk, and technical support teams to analyze incident trends and identify underlying causes of recurring issues. They often facilitate problem review meetings, coordinate root cause analysis, and ensure that permanent solutions are implemented across departments. Effective collaboration involves clear communication, documentation, and follow-up to verify that corrective actions prevent future incidents. This cross-functional teamwork is essential for maintaining service quality and minimizing disruptions.

What is the difference between Itil Problem Manager vs Itil Incident Manager?

AspectItil Problem ManagerItil Incident Manager
Primary FocusIdentifying and resolving root causes of problemsRestoring services quickly after incidents
ResponsibilitiesProblem analysis, root cause analysis, proactive problem managementIncident logging, escalation, resolution, communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentIT service management teams, technical supportHelp desks, support centers, operational teams

The Itil Problem Manager focuses on identifying and resolving underlying issues to prevent future incidents, while the Itil Incident Manager aims to restore normal service operation as quickly as possible. Both roles require ITIL certifications and work within IT service management environments, but their core objectives differ significantly.

What cities in Florida are hiring for Itil Problem Manager jobs?

Cities in Florida with the most Itil Problem Manager job openings:

Itil Problem Manager jobs near you
Infographic showing various Itil Problem Manager job openings in Florida as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $73,939 per year, or $35.5 per hour.

Problem Support Manager

MicroTech

Orlando, FL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Job description

MicroTech is currently seeking a Problem Support Manager to support the Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you the opportunity to be part of a cohesive and dynamic team providing mission critical support.


Responsible for managing the lifecycle of all network infrastructure problems.  Responsible for making temporary solutions (workarounds) available to incident management and for managing the development of final solutions for known errors.  Responsible for performing trend analysis of incidents to prevent future incidents from happening.  Responsible for problem identification, recording, investigation and diagnosis.  Responsible for communicating with the CBP Problem Manager and other GSs for all problems. Will act at the contract Point of Contract (POC) for all Problem oversight and coordination.  Responsible for the effective implementation of the CBP Problem Management process and for ensuring that problems are managed and reported in accordance with the CBP Problem Management process.  Responsible for ensuring that all problems are properly resolved and closed.  Responsible for providing recommendations to the CBP Problem Manager for the on-going improvement of the Problem Management Process.


  • Relevant certifications such as ITIL v3, CCNA, CCNP, CompTIA 
  • Bachelor’s degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications.     
  • A minimum of six (6) Plus years of senior level networking experience administering enterprise infrastructures in large complex enterprises.  
  • Working knowledge of networking concepts, infrastructure, and equipment (e.g. routers, switches, firewalls, and load balancers).  
  • Experience implementing and administering an enterprise-wide monitoring system for servers, networking devices, and applications. 
  • Showcase leadership abilities by managing projects and teams.   
  • Be proficient in project management and have knowledge of security and compliance issues. 

MicroTech is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) and experienced provider of information technology and communications. MicroTech offers a wide range of professional services focused on providing cutting-edge solutions with the customer at the forefront of every decision we make. Solving complex business challenges is our passion we provide effective, practical solutions that can increase productivity, and decrease costs.
MicroTech has developed a well-earned reputation for best-in-class services and solutions using a repeatedly proven ISO 9001:2015 Quality Management System (QMS), ISO 20000 IT service management certification, and ITIL management qualified business processes.
We offer great pay, amazing benefits, and our company culture is strong. MicroTech is devoted to people development and providing high achievers opportunities to grow professionally. As an employee, you are surrounded by intelligent, driven colleagues and have the benefit of a culture that is focused on bringing out the best in everyone. Our benefits include:
Insurance (medical, dental vision)
Paid Leave (15 days per year for those with less than three years of service, 20 days off for those with more than three years of service)
401k Plan with Employer Matching Contribution
11 Company-Paid Holidays
Tuition Assistance
Voluntary Benefit Programs
Corporate Discounts
MicroTech is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classes.

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