Director of Infrastructure
Knoxville, TN · On-site
The Role The Director of Infrastructure & IT Operations provides strategic leadership and ... Establish corporate ITIL frameworks, disaster recovery strategies, and business continuity plans to ...
Director of Infrastructure
Knoxville, TN · On-site
The Role The Director of Infrastructure & IT Operations provides strategic leadership and ... Establish corporate ITIL frameworks, disaster recovery strategies, and business continuity plans to ...
The Role The Director of Infrastructure & IT Operations provides strategic leadership and ... Establish corporate ITIL frameworks, disaster recovery strategies, and business continuity plans to ...
The Role The Director of Infrastructure & IT Operations provides strategic leadership and ... Establish corporate ITIL frameworks, disaster recovery strategies, and business continuity plans to ...
Direct enterprise architecture, application modernization, ERP strategy, data governance, business ... Professional certifications such as CISSP, CISM, CGEIT, PMP, ITIL, AWS, Azure, or equivalent
Direct enterprise architecture, application modernization, ERP strategy, data governance, business ... Professional certifications such as CISSP, CISM, CGEIT, PMP, ITIL, AWS, Azure, or equivalent
IT Network Manager
Oak Ridge, TN · On-site
... directing, and evaluating departmental activities in alignment with organizational goals ... For example - FCSS in Network Security or ITIL Foundations Other Skills required : * Courtesy, tact ...
IT Network Manager
Oak Ridge, TN · On-site
... directing, and evaluating departmental activities in alignment with organizational goals ... For example - FCSS in Network Security or ITIL Foundations Other Skills required : * Courtesy, tact ...
Chief Information Officer
Oak Ridge, TN · On-site
Direct enterprise architecture, application modernization, ERP strategy, data governance, business ... Professional certifications such as CISSP, CISM, CGEIT, PMP, ITIL, AWS, Azure, or equivalent
Chief Information Officer
Oak Ridge, TN · On-site
Direct enterprise architecture, application modernization, ERP strategy, data governance, business ... Professional certifications such as CISSP, CISM, CGEIT, PMP, ITIL, AWS, Azure, or equivalent
IT Network Manager
Oak Ridge, TN · On-site
... directing, and evaluating departmental activities in alignment with organizational goals ... For example - FCSS in Network Security or ITIL Foundations Other Skills required : * Courtesy, tact ...
IT Network Manager
Oak Ridge, TN · On-site
... directing, and evaluating departmental activities in alignment with organizational goals ... For example - FCSS in Network Security or ITIL Foundations Other Skills required : * Courtesy, tact ...
Itil Director information
See Oak Ridge, TN salary details
$53.1K - $63.1K
3% of jobs
$63.1K - $73.1K
8% of jobs
$79.8K is the 25th percentile. Wages below this are outliers.
$73.1K - $83K
20% of jobs
$83K - $93K
15% of jobs
The median wage is $96K / yr.
$93K - $103K
13% of jobs
$103K - $113K
13% of jobs
$116.3K is the 75th percentile. Wages above this are outliers.
$113K - $123K
11% of jobs
$123K - $133K
7% of jobs
$133K - $143K
5% of jobs
$143K - $153K
3% of jobs
$153K - $163K
2% of jobs
$53.1K
$103.9K
$163K
How much do itil director jobs pay per year?
As of Aug 31, 2026, the average yearly pay for itil director in Oak Ridge, TN is $103,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,400.00 and $120,000.00 per year, depending on experience, location, and employer.
What is an ITIL Director?
An ITIL Director is a senior management professional responsible for overseeing the implementation and continuous improvement of ITIL (Information Technology Infrastructure Library) practices within an organization. Their main role is to ensure that IT services align with business needs and deliver value by optimizing processes, managing risks, and ensuring compliance with best practices. They lead teams, develop IT service strategies, and monitor performance to achieve organizational goals. Typically, an ITIL Director works closely with other IT leaders and stakeholders to drive digital transformation and operational excellence.
What are the key skills and qualifications needed to thrive as an ITIL Director?
To thrive as an ITIL Director, you need deep expertise in IT service management, strategic planning, and process optimization, often validated by ITIL Expert or Master certifications and substantial leadership experience. Familiarity with ITSM tools like ServiceNow, BMC Remedy, and experience implementing ITIL frameworks are typically required. Strong leadership, communication, and change management skills help drive organizational alignment and effective cross-functional collaboration. These competencies ensure the delivery of high-quality IT services, continuous improvement, and alignment of IT with business objectives.
What are some typical challenges faced by an ITIL Director when implementing IT service management frameworks across large organizations?
ITIL Directors often encounter challenges such as aligning IT service management processes with diverse business objectives, overcoming resistance to change among staff, and ensuring consistent adoption of ITIL best practices across multiple teams or departments. Additionally, they may need to address legacy systems and processes that are not easily adaptable to new frameworks. Successfully navigating these challenges requires strong communication skills, stakeholder engagement, and a strategic approach to change management.
What is the difference between Itil Director vs Service Delivery Manager?
| Aspect | Itil Director | Service Delivery Manager |
|---|---|---|
| Certifications | ITIL Expert, PMP, or similar | ITIL Foundation, PMP, or similar |
| Work Environment | Strategic leadership in IT service management | Operational management of service delivery teams |
| Employer & Industry | Large enterprises, IT service providers | IT departments, managed service providers |
The Itil Director focuses on strategic IT service management and governance, overseeing multiple teams and aligning IT services with business goals. The Service Delivery Manager handles day-to-day service delivery, ensuring client satisfaction and operational efficiency. While both roles require ITIL certifications, the Itil Director has a broader strategic scope, whereas the Service Delivery Manager concentrates on operational execution.
Is ITIL a good career path?
ITIL (Information Technology Infrastructure Library) is a widely recognized framework for IT service management, and roles such as ITIL Director focus on implementing and managing ITIL practices within organizations. Pursuing certifications like ITIL Foundation and gaining experience in service management can enhance career prospects in IT leadership and operations. It is considered a valuable career path for those interested in IT service delivery and process improvement.
What are the most commonly searched types of Itil jobs in Oak Ridge, TN?
The most popular types of Itil jobs in Oak Ridge, TN are:
What job categories do people searching Itil Director jobs in Oak Ridge, TN look for?
The top searched job categories for Itil Director jobs in Oak Ridge, TN are:
What cities near Oak Ridge, TN are hiring for Itil Director jobs?
Cities near Oak Ridge, TN with the most Itil Director job openings:
Director of Infrastructure
Knoxville, TN • On-site
Stand Out For Good •
Retail • 1 - 5K employees1,001 - 5,000 employees
4.9
Based on 74 frontline employees who took The Breakroom Quiz
87th of 104 rated fashion retailers
People enjoy working here
Recommended by students
Respectful managers
Uninterrupted breaks
Full-time
Re-posted 13 hours ago
Job description
Corporate Office - Knoxville, TN
Who Are We?
Altar'd State is a rapidly growing women's fashion brand with more than 120 boutiques in 38 states. We offer a place of respite and a distinctive shopping experience with the latest fashion finds, the most sought-after accessories, as well as charming home décor and gifts.
Our Mission
"Stand Out. For Good". At Altar'd State, those four words are more than just our motto, they are why we exist. From Mission Mondays, where 10% of our net proceeds go directly to local charitable organizations, to our long-standing partnership with Coprodeli USA, in which we are in the process of building 22 schools for impoverished communities in Peru, we are committed to giving back in meaningful ways to those in need.
The Role
The Director of Infrastructure & IT Operations provides strategic leadership and operational oversight for the organization's enterprise cloud, network, and helpdesk ecosystems. This pivotal role is responsible for establishing the technology roadmap, managing multi-million dollar capital budgets, and ensuring that foundational IT services align with overarching business growth and security requirements.
Unlike execution-focused administrator roles, this position centers on driving digital transformation, managing strategic vendor partnerships, cultivating high-performing engineering teams, and guaranteeing enterprise-wide service availability and resilience.
Primary Responsibilities
Platform Administration & Support
• Strategic Oversight: Direct the availability, lifecycle, and modernization of all global cloud environments, systems, and network platforms.
• Governance & Standards: Establish corporate ITIL frameworks, disaster recovery strategies, and business continuity plans to minimize enterprise risk.
• Incident Escalation: Act as the ultimate authority for major critical incident response, ensuring rapid recovery and thorough post-mortem root-cause reviews.
• Capacity Planning: Forecast enterprise compute, storage, and licensing needs to ensure scalable infrastructure ahead of corporate growth.
Vendor & Service Delivery Management
• Contract Negotiation: Manage enterprise agreements and high-value partnerships with major cloud providers, hardware OEMs, and telecom carriers.
• Strategic Auditing: Review top-tier MSP and vendor performance against global Operational Level Agreements (OLAs) and service metrics.
Leadership & Stakeholder Engagement
• Executive Advisory: Partner directly with the C-suite and business executives to align infrastructure investments with organizational KPIs.
• Talent Cultivation: Lead, mentor, and build accountability within internal engineering, DevOps, and technical support leadership teams.
Stakeholder Communication & Leadership
• Vision Alignment: Translate technical infrastructure roadmaps into clear, value-driven business strategies for non-technical board members.
• Steering Committees: Chair regular cross-functional leadership meetings to coordinate enterprise maintenance schedules and tech deployments.
Collaboration & Communication
• Enterprise Unity: Collaborate closely with Cybersecurity and Software Engineering divisions to champion a unified, secure-by-design technological footprint.
Qualifications
• 8+ years of progressive IT leadership experience overseeing enterprise infrastructure, operations, and 24/7 production environments.
• Bachelor's degree in Computer Science, Information Systems, or related field (or MBA/equivalent executive experience preferred).
• Strong expertise in hybrid cloud environments (AWS/Azure), enterprise networking, DevOps practices, and large-scale infrastructure architecture.
• Proven experience managing infrastructure budgets (CapEx/OpEx), optimizing costs, and leading vendor negotiations.
• Experience serving as an escalation point for major enterprise outages, incident response, and critical operational events.
• Strong understanding of enterprise compliance frameworks such as SOC 2, ISO 27001, GDPR, and PCI-DSS.
• Excellent communication and leadership skills with the ability to influence technical teams, business stakeholders, and executive leadership.
• Crisis management experience with the ability to lead organizations through high-impact technical incidents and operational disruptions.
• Collaborative leader with a strong focus on aligning infrastructure strategy across business units and breaking down operational silos.
• Experience with Google Cloud Platform (GCP) is preferred.
• Exposure to SAP RISE and/or SAP BASIS infrastructure is highly desirable.
• Network design and network management experience is preferred.
• Security experience is a plus but not required.
• Ability to manage competing priorities across strategic infrastructure initiatives and day-to-day operational demands.
• Experience working across cloud, SAP, and enterprise network environments is a strong plus
Stand Out For Good, Inc. is an equal opportunity employer and values diversity. All employment decisions are decided on the basis of qualification, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.
We are proud to share that our associates have made us one of Fortune's Best Companies to Work For! Recently, our team has received the following recognition:
Who Are We?
Altar'd State is a rapidly growing women's fashion brand with more than 120 boutiques in 38 states. We offer a place of respite and a distinctive shopping experience with the latest fashion finds, the most sought-after accessories, as well as charming home décor and gifts.
Our Mission
"Stand Out. For Good". At Altar'd State, those four words are more than just our motto, they are why we exist. From Mission Mondays, where 10% of our net proceeds go directly to local charitable organizations, to our long-standing partnership with Coprodeli USA, in which we are in the process of building 22 schools for impoverished communities in Peru, we are committed to giving back in meaningful ways to those in need.
The Role
The Director of Infrastructure & IT Operations provides strategic leadership and operational oversight for the organization's enterprise cloud, network, and helpdesk ecosystems. This pivotal role is responsible for establishing the technology roadmap, managing multi-million dollar capital budgets, and ensuring that foundational IT services align with overarching business growth and security requirements.
Unlike execution-focused administrator roles, this position centers on driving digital transformation, managing strategic vendor partnerships, cultivating high-performing engineering teams, and guaranteeing enterprise-wide service availability and resilience.
Primary Responsibilities
Platform Administration & Support
• Strategic Oversight: Direct the availability, lifecycle, and modernization of all global cloud environments, systems, and network platforms.
• Governance & Standards: Establish corporate ITIL frameworks, disaster recovery strategies, and business continuity plans to minimize enterprise risk.
• Incident Escalation: Act as the ultimate authority for major critical incident response, ensuring rapid recovery and thorough post-mortem root-cause reviews.
• Capacity Planning: Forecast enterprise compute, storage, and licensing needs to ensure scalable infrastructure ahead of corporate growth.
Vendor & Service Delivery Management
• Contract Negotiation: Manage enterprise agreements and high-value partnerships with major cloud providers, hardware OEMs, and telecom carriers.
• Strategic Auditing: Review top-tier MSP and vendor performance against global Operational Level Agreements (OLAs) and service metrics.
Leadership & Stakeholder Engagement
• Executive Advisory: Partner directly with the C-suite and business executives to align infrastructure investments with organizational KPIs.
• Talent Cultivation: Lead, mentor, and build accountability within internal engineering, DevOps, and technical support leadership teams.
Stakeholder Communication & Leadership
• Vision Alignment: Translate technical infrastructure roadmaps into clear, value-driven business strategies for non-technical board members.
• Steering Committees: Chair regular cross-functional leadership meetings to coordinate enterprise maintenance schedules and tech deployments.
Collaboration & Communication
• Enterprise Unity: Collaborate closely with Cybersecurity and Software Engineering divisions to champion a unified, secure-by-design technological footprint.
Qualifications
• 8+ years of progressive IT leadership experience overseeing enterprise infrastructure, operations, and 24/7 production environments.
• Bachelor's degree in Computer Science, Information Systems, or related field (or MBA/equivalent executive experience preferred).
• Strong expertise in hybrid cloud environments (AWS/Azure), enterprise networking, DevOps practices, and large-scale infrastructure architecture.
• Proven experience managing infrastructure budgets (CapEx/OpEx), optimizing costs, and leading vendor negotiations.
• Experience serving as an escalation point for major enterprise outages, incident response, and critical operational events.
• Strong understanding of enterprise compliance frameworks such as SOC 2, ISO 27001, GDPR, and PCI-DSS.
• Excellent communication and leadership skills with the ability to influence technical teams, business stakeholders, and executive leadership.
• Crisis management experience with the ability to lead organizations through high-impact technical incidents and operational disruptions.
• Collaborative leader with a strong focus on aligning infrastructure strategy across business units and breaking down operational silos.
• Experience with Google Cloud Platform (GCP) is preferred.
• Exposure to SAP RISE and/or SAP BASIS infrastructure is highly desirable.
• Network design and network management experience is preferred.
• Security experience is a plus but not required.
• Ability to manage competing priorities across strategic infrastructure initiatives and day-to-day operational demands.
• Experience working across cloud, SAP, and enterprise network environments is a strong plus
Stand Out For Good, Inc. is an equal opportunity employer and values diversity. All employment decisions are decided on the basis of qualification, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.
We are proud to share that our associates have made us one of Fortune's Best Companies to Work For! Recently, our team has received the following recognition:
- #73 in Fortune 100 Best Companies to Work For® 2023
- #4 in Fortune Best Workplaces in Retail™ 2022
- #93 in Best Workplaces for Millennials™ 2023
- #34 in Fortune Best Workplaces for Women™ 2022
About Altar'd State
Sourced by ZipRecruiter
Industry
Retail
Company size
1,001 - 5,000 Employees
Headquarters location
Maryville, TN, US
Website
What Altar'd State employees say
Pay
Benefits
Hours and flexibility
Workplace
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