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Itero Jobs in Texas (NOW HIRING)

Align Technology, Inc.

About the Opportunity The iTero Customer Success Specialist is a combined role of iTero Technical Support and Customer Support Representative. It is designed to provide comprehensive assistance to ...

Align Technology, Inc.

... for iTero products within the region, demo activities and RMA ; working towards achieving operational goals for the iTero business. In this role, you will... Key responsibilities: o Oversee SAP ...

7 to 7 Dental

Orthodontic Dental Assistant

San Antonio, TX · On-site

$16.50 - $21.75/hr

Cutting-Edge Technology Work with iTero digital scanning, clear aligner systems, and other advanced tools that elevate your skills and make your work efficient and rewarding. A Reputation for ...

The Dental Studio

Dental assistant

Flower Mound, TX · On-site

$20 - $25/hr

Utilize Advanced Tech: Perform high-quality iTero scans and navigate our digital ecosystem. Prioritize Patient Comfort: Act as a supportive guide for patients, ensuring they feel informed and at ease ...

The Dental Studio

Dental assistant

Flower Mound, TX · On-site

$20 - $25/hr

Utilize Advanced Tech: Perform high-quality iTero scans and navigate our digital ecosystem. Prioritize Patient Comfort: Act as a supportive guide for patients, ensuring they feel informed and at ease ...

MINT dentistry

Orthodontic Dental Assistant

Dallas, TX · On-site

$17 - $22.75/hr

Responsibilities What You'll Do: Assist in ortho procedures with confidence Change wires, ties, and bands Take digital X-rays, cephs, and iTero scans Deliver unforgettable care and support your team ...

Kam Dental

Dentist

Humble, TX · On-site

$300K - $360K/yr

Our comprehensive mentorship program and cutting-edge technology, including iTero, CBCT, 3D printers, and ceph machines, ensure you have the tools and support to thrive. * Mentorship: We offer ...

New

Kam Dental Baytown

Dentist

Baytown, TX · On-site

$300K - $400K/yr

Our comprehensive mentorship program and cutting-edge technology, including iTero, CBCT, 3D printers, and ceph machines, ensure you have the tools and support to thrive. * Mentorship: We offer ...

KAM Dental

Dentist

Baytown, TX · On-site

$300K - $400K/yr

Our comprehensive mentorship program and cutting-edge technology, including iTero, CBCT, 3D printers, and ceph machines, ensure you have the tools and support to thrive. * Mentorship: We offer ...

Kam Dental Baytown

Dentist

Humble, TX · On-site

$300K - $360K/yr

Our comprehensive mentorship program and cutting-edge technology, including iTero, CBCT, 3D printers, and ceph machines, ensure you have the tools and support to thrive. * Mentorship: We offer ...

KAM Dental

Dentist

Humble, TX · On-site

$300K - $360K/yr

Our comprehensive mentorship program and cutting-edge technology, including iTero, CBCT, 3D printers, and ceph machines, ensure you have the tools and support to thrive. * Mentorship: We offer ...

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All JobsItero JobsItero Jobs in Texas

Itero information

What is an Itero job?

An Itero job typically refers to a role involving the use of iTero, a digital scanning system commonly used in dental and orthodontic practices. Responsibilities may include operating the iTero scanner to create 3D impressions of patients' teeth, assisting with treatment planning, and ensuring accurate digital records. Dental assistants, orthodontic technicians, and other professionals may be trained to use iTero technology as part of their job.

How does an Itero Specialist typically collaborate with dental teams during the digital scanning process?

An Itero Specialist works closely with dentists, dental assistants, and lab technicians to ensure accurate digital impressions are taken for orthodontic or restorative procedures. They are responsible for operating the Itero scanner, educating team members on best practices, and troubleshooting any technical issues that arise. The role often involves coordinating with external dental labs to facilitate the smooth transfer of digital files and ensure the highest quality patient outcomes. Effective communication and teamwork are essential, as the Itero Specialist acts as a bridge between clinical staff and digital technology.

What are the key skills and qualifications needed to thrive as an iTero Specialist, and why are they important?

To thrive as an iTero Specialist, you need a solid understanding of dental anatomy, digital impression techniques, and experience in dental assisting or dental technology, often supported by relevant certifications or training. Proficiency in operating iTero intraoral scanners, dental CAD/CAM software, and basic troubleshooting of digital equipment is essential. Strong interpersonal skills, attention to detail, and the ability to educate patients and dental teams help you excel in this role. These skills ensure accurate digital impressions, smooth clinical workflows, and enhanced patient experiences in modern dental practices.

What are Itero jobs?

Itero jobs typically refer to roles that involve working with the iTero scanner, a digital intraoral scanning device widely used in dental practices for creating 3D digital impressions. These positions can include dental assistants, dental hygienists, or lab technicians trained to operate the iTero scanner, manage scans, and assist dentists in providing restorative or orthodontic treatments. Proficiency with iTero technology is in demand as more dental clinics adopt digital workflows for improved accuracy and patient experience.

What is the difference between Itero vs Dental Technician?

AspectIteroDental Technician
Required CredentialsCertification in digital impression systems, training in intraoral scannersDental laboratory certification, technical training in prosthetics
Work EnvironmentDental clinics, offices using digital impression technologyDental labs, manufacturing settings
Industry UsageUsed by dentists for digital impressionsCreates dental prosthetics based on impressions

Itero specialists focus on operating digital impression systems used in dental practices, while dental technicians craft dental prosthetics in labs. Both roles require technical skills, but Itero professionals primarily handle intraoral scanning technology, whereas dental technicians focus on fabricating dental restorations.

What are the most commonly searched types of Itero jobs in Texas? The most popular types of Itero jobs in Texas are:
What are popular job titles related to Itero jobs in Texas? For Itero jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Itero jobs in Texas look for? The top searched job categories for Itero jobs in Texas are:
What cities in Texas are hiring for Itero jobs? Cities in Texas with the most Itero job openings:
Itero jobs near you
iTero Customer Success Specialist (Thai Speaking)

iTero Customer Success Specialist (Thai Speaking)

Align Technology, Inc.

Full-time

Posted 25 days ago

Job description

About the Opportunity
The iTero Customer Success Specialist is a combined role of iTero Technical Support and Customer Support Representative. It is designed to provide comprehensive assistance to internal customers (Sales and Marketing teams) and external customers (iTero Scanner users, including doctors and their staff). This dual role involves managing technical issues for the iTero family of products, software, and services while simultaneously handling customer service responsibilities.
The ideal candidate will troubleshoot and resolve technical and non-technical inquiries, ensure exceptional customer satisfaction, and support cross-functional initiatives. Responsibilities range from technical troubleshooting and issue escalation to managing customer queries, processing transactions, and documenting cases thoroughly.
 
Technical Support Responsibilities
       Troubleshoot remotely (and on-site, if needed) issues related to proprietary and web-based applications, hardware, and network configurations.
       Evaluate the nature of technical problems, determine appropriate solutions, and provide assistance to resolve issues.
       Review spare part requests based on troubleshooting outcomes and adhere to service-level agreements (SLAs).
       Escalate unresolved technical issues to higher support levels while maintaining updates and communication with stakeholders.
       Monitor, respond to, update, and close technical tickets in Salesforce or other ticketing systems.
       Identify trends in technical requests and issues, research solutions, and share knowledge with peers and management.
       Document all technical interactions and outcomes in the company's database following defined parameters.
       Work closely with dentists and specialists to review case details and ensure precision in restorative designs.
       Communicate effectively to address challenges or adjustments for complex cases. 
       Support team members and foster a collaborative work environment.
       Stay updated on new materials, techniques, and advancements in restorative technology. 
       Attend training sessions, workshops, and industry events to refine skills and knowledge. 
       Propose process improvements to enhance efficiency and output quality.
Customer Support Responsibilities
       Respond promptly and courteously to customer inquiries, requests, and complaints via phone, email, or chat to ensure satisfaction.
       Assist with onboarding and training customers on iTero products and processes.
       Collaborate with internal and external teams to support dentists, orthodontists, and other stakeholders.
       Process and follow up on tasks assigned by supervisors, including complaint resolutions and reassigned cases.
       Manage ticket workflows efficiently while adhering to operational metrics and NPS-driven quality programs.
       Propose and implement process improvements to enhance customer service and satisfaction.
       Adapt to evolving departmental and job responsibilities and provide support across different departments when needed.
       The working hours for this role are 9:00 AM to 6:00 PM in align with local market time and flexibility to cross-supporting RoA countries when business is required. This is an on-site position requiring attendance at the office five days a week.
Technical Skills
       Proficient in troubleshooting MS Windows Operating Systems and web browsers (Internet Explorer, Chrome, Safari).
       Basic understanding of networking concepts, server architecture, and antivirus software.
       Experience with Salesforce, SAP, Call Management Systems such as Twilio or Cisco and ticket tracking systems like JIRA.
       Intermediate proficiency in MS Word, Excel, PowerPoint, and CRM systems.
 
Non-Technical Skills
       Strong interpersonal skills and ability to explain technical concepts to non-technical users.
       Excellent problem-solving, organizational, and prioritization skills.
       Professional attitude with a focus on customer satisfaction and quality service.
       Ability to work independently and adapt to a fast-paced, dynamic environment.
       Strong teamwork and commitment to act as overflow cross-supporting other RoA countries when teams in need of extra coverage.
       Ability to work in APAC shift including weekend coverage.
Education and Experience
       Degree/Diploma in Engineering, Life Sciences, or related fields.
       3-5 years of experience in customer service, technical support, or related fields.
       Dental industry experience is an advantage.
Key Attributes
       Dynamic, optimistic, and results-oriented.
       Exceptional attention to detail and organizational skills.
       Ability to work without constant supervision and manage ambiguity.
       Collaborative mindset with strong relationship-building skills.
       Willingness to work outside of core business hours when needed (with WFH options available).
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