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iTech AG

Business Process Analyst - iTech U (344)

Arlington, VA · On-site +1

$70K - $94K/yr

Description OVERVIEW Participate in a 10-week ServiceNow Business Process Consultant Training Program (iTech U Cohort) beginning on 6/16/26, designed to develop foundational and practical skills in ...

iTech AG

Technical Intern (361)

Arlington, VA · On-site +1

$17.25 - $23/hr

Description Overview: iTech AG is seeking a Technical Intern to support iTech AG's marketing team. This role offers a unique opportunity for hands-on experience in a fast-paced and dynamic ...

iTech AG

Technical Intern (361)

Arlington, VA · On-site

$17.25 - $23/hr

Overview: iTech AG is seeking a Technical Intern to support iTech AG's marketing team. This role offers a unique opportunity for hands-on experience in a fast-paced and dynamic environment, allowing ...

iTech AG

Technical Intern (361)

Arlington, VA

$17.25 - $23/hr

Overview: iTech AG is seeking a Technical Intern to support iTech AG's marketing team. This role offers a unique opportunity for hands-on experience in a fast-paced and dynamic environment, allowing ...

iTech AG

Program Manager (286)

Arlington, VA

$71K - $79K/yr

OVERVIEW iTech AG is seeking a Technical Project/Program Manager to lead initiatives centered around ServiceNow presales, prototypes, and solution delivery across multiple projects and programs. This ...

iTech AG

Program Manager (286)

Arlington, VA · On-site +1

$71K - $79K/yr

Description OVERVIEW iTech AG is seeking a Technical Project/Program Manager to lead initiatives centered around ServiceNow presales, prototypes, and solution delivery across multiple projects and ...

iTech AG

Technical Intern (361)

Arlington, VA

$17.25 - $23/hr

Overview: iTech AG is seeking a Technical Intern to support iTech AG's marketing team. This role offers a unique opportunity for hands-on experience in a fast-paced and dynamic environment, allowing ...

iTech AG

Program Manager (286)

Arlington, VA

$72K - $79K/yr

OVERVIEW iTech AG is seeking a Technical Project/Program Manager to lead initiatives centered around ServiceNow presales, prototypes, and solution delivery across multiple projects and programs. This ...

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How much do itech jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for itech in the United States is $94.86, according to ZipRecruiter salary data. Most workers in this role earn between $25.96 and $189.42 per hour, depending on experience, location, and employer.

What is an Itech job?

An Itech job typically refers to a role in information technology, focusing on tasks such as system administration, technical support, software development, or network management. Professionals in this field work with hardware, software, and networks to ensure efficient IT operations. Responsibilities may include troubleshooting issues, maintaining security, and supporting users with technical needs. The specific duties of an Itech job vary depending on the industry and company requirements.

What are the key skills and qualifications needed to thrive in the Itech position, and why are they important?

To thrive as an Itech, you need a solid understanding of computer hardware, software troubleshooting, and basic networking concepts, often supported by an associate degree or relevant certifications like CompTIA A+ or Network+. Familiarity with helpdesk ticketing systems, remote desktop tools, and standard office technologies is typically required. Strong communication, customer service orientation, and problem-solving skills help set top performers apart. These competencies ensure that technical issues are resolved efficiently, maintaining productivity and minimizing disruption to business operations.

What are the most common challenges faced by Itech professionals in day-to-day work?

Itech professionals often encounter a wide variety of technical issues, from simple password resets to more complex networking or hardware problems, which can require quick thinking and adaptability. Balancing multiple support tickets while maintaining a high level of customer service is a common challenge, as is staying updated on the latest technology changes. In addition to technical troubleshooting, Itechs frequently educate users on best practices and preventive measures. These challenges make for a dynamic work environment, offering valuable learning experiences and opportunities for skill advancement.
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Itech jobs near you
Infographic showing various Itech job openings in the United States as of May 2026, with employment types broken down into 6% Internship, 86% Full Time, 1% Part Time, and 7% Contract. Highlights an 75% Physical, 2% Hybrid, and 23% Remote job distribution, with an average salary of $197,300 per year, or $94.9 per hour.
Business Process Analyst - iTech U (344)

Business Process Analyst - iTech U (344)

iTech AG

Arlington, VA

$70K - $94K/yr

Full-time

Posted 29 days ago

Job description

OVERVIEW
Participate in a 10-week ServiceNow Business Process Consultant Training Program (iTech U Cohort) beginning on 6/16/26, designed to develop foundational and practical skills in ServiceNow process consulting. The program features a blend of self-paced learning, instructor-led sessions, and hands-on, project-based activities focused on supporting the internal ServiceNow Project Navigator and related business process initiatives. Emphasis is placed on requirements gathering, process design, stakeholder engagement, and translating business needs into ServiceNow solutions.
The program also includes job readiness courses, guest speaker sessions, and live demonstrations.
Upon successful completion of the 10-week program, the employee will be eligible for placement in a client-facing support role, likely involving a ServiceNow implementation or transformation project. The employee should be prepared to take on the responsibilities of an entry-level ServiceNow Business Process Consultant. If a BPC role is unavailable, the employee may be placed in a supporting role such as business analyst, testing/QA, or a similar position supporting ServiceNow delivery teams.
ROLES AND RESPONSIBILITIES
  • Participate in hands-on exercises focused on business process analysis, requirements gathering, user story development, and workflow design within the ServiceNow platform.
  • Be assigned a ServiceNow certification aligned to consulting and implementation (e.g., CIS or equivalent), and complete a structured self-
  • paced study program to prepare to sit for the associated exam (up to the cost of two exams will be covered by iTech AG). If the program extends beyond 13 weeks, it is our expectation that you will sit for the assigned SN Certification and pass it.
  • Support internal ServiceNow applications and initiatives by documenting processes, identifying improvement opportunities, and assisting in solution design.
  • Collaborate with technical teams to translate business requirements into functional specifications and platform configurations.
  • Engage in stakeholder simulations, workshops, and presentations to build client-facing communication and consulting skills.
  • Complete assignments demonstrating proficiency in ServiceNow platform capabilities, process optimization, and business value delivery.
  • Other duties as assigned
MINIMUM QUALIFICATIONS
  • Experience as a Business Analyst in an enterprise environment
  • Strong communication skills (written and verbal), with the ability to interact effectively with both technical and non-technical stakeholders
  • Strong interpersonal skills and a customer-centric, consultative mindset
  • Ability to work independently with minimal supervision and collaboratively within a team environment
  • Demonstrated analytical and problem-solving skills, particularly in business process contexts
EDUCATION AND CERTIFICATIONS
  • ServiceNow Administrator Certification (CSA)
  • A 2nd ServiceNow certification (CIS, CAD, etc.)
PREFERRED QUALIFICATIONS
  • Bachelor's degree
  • Additional ServiceNow certifications (e.g., CIS modules, CAD, or related)
  • Experience or familiarity with business process mapping, requirements gathering, or workflow analysis
  • Basic understanding of ServiceNow platform capabilities across modules (e.g., ITSM, CSM, HRSD)
  • Exposure to Agile methodologies (Scrum, user stories, backlog management)
SECURITY CLEARANCE
  • Ability to obtain a security clearance is required
  • Pursuant to a government contract, this position requires U.S. citizenship
iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws.
iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to reasonableaccommodations@itechag.com. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.
Employment Type: Full-Time

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