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It Technical Associate Jobs in Ohio (NOW HIRING)

Range USA

IT Technical Specialist

Blue Ash, OH

$107K/yr

IT Technical Support Specialist Range USA is the nation's largest operator of indoor shooting ranges -- a friendly and safe place to shop, shoot, and learn. We're committed to making every visit easy ...

Posted today

CCL Label, Inc.

IT Technical Analyst

Strongsville, OH · On-site

The IT Technical Analyst supports day to day functions of the business such as, but not limited to, system security, database development, and customer portal security, QAD system support such as ...

Collabera

IT Technical Writer

Mason, OH · On-site

Largest Minority Owned IT Staffing Firm in the US. Position: Technical Writer Duration: 8-12 weeks ... The applicant will be working with Client's associates in both North America and Italy and ...

K&M Tire

IT Support Representative

Delphos, OH · On-site

$18 - $20/hr

High School Diploma and 6 months of IT experience or an associate's degree in a computer-related field. * Experience in Desktop Administration preferred. IT Technical Support Representative II ...

Designeers Midwest

TECHNICAL ASSOCIATE

Evendale, OH · On-site

$16/hr

TECHNICAL ASSOCIATE (NO Machinists) $16/Hour 1st and 2nd shift (must be able to train on 1st shift ... Additional Information All your information will be kept confidential according to EEO guidelines.

Snap-on Inc

IT Project Manager

Richfield, OH

$92K - $108K/yr

The IT Project Manager ensures that projects are delivered on time, within budget and meet customer ... Collaborates with associates across the Technology organization to complete technical project ...

Snap-on Inc

IT Project Manager

Richfield, OH · On-site

$92K - $108K/yr

The IT Project Manager ensures that projects are delivered on time, within budget and meet customer ... Collaborates with associates across the Technology organization to complete technical project ...

Snap-on Inc

IT Project Manager

Richfield, OH · On-site

$92K - $108K/yr

The IT Project Manager ensures that projects are delivered on time, within budget and meet customer ... Collaborates with associates across the Technology organization to complete technical project ...

Kanak Elite Services Inc

OH · On-site

Hello There, Wish you a Happy Thursday, My name is Yashmita, and I am a Technical Recruiter at Kanak IT Services LLC. I am reaching out to you regarding the following job opportunity. If you are ...

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It Technical Associate information

What is an IT Technical Associate?

IT Technical Associates are professionals who provide technical support, maintenance, and troubleshooting for computer systems, software, and networks within an organization. They assist users with resolving technical issues, install and configure hardware and software, and ensure the smooth operation of IT infrastructure. IT Technical Associates often work as part of a larger IT team and may also help with system upgrades and security monitoring. Their role is crucial to keeping technology running efficiently and minimizing downtime for businesses.

What skills and qualifications are needed to thrive as an IT Technical Associate?

To thrive as an IT Technical Associate, you need a solid understanding of computer systems, troubleshooting, networking, and a relevant degree or certification such as CompTIA A+ or Microsoft Certified: Azure Fundamentals. Familiarity with operating systems (Windows, Linux), ticketing systems, and remote support tools is typically required. Strong problem-solving skills, attention to detail, and effective communication set top performers apart in this role. These competencies are crucial for resolving technical issues efficiently and ensuring smooth IT operations within an organization.

What are common challenges faced by IT Technical Associates, and how can they effectively address them?

IT Technical Associates often encounter challenges such as troubleshooting complex technical issues under time constraints, keeping up with rapidly evolving technology, and balancing multiple support requests from different departments. To address these challenges, it's important to develop strong problem-solving skills, maintain clear communication with team members and end-users, and continuously seek out training opportunities to stay updated on the latest systems and software. Proactively documenting solutions and collaborating with colleagues also helps streamline workflows and improve efficiency in a dynamic IT environment.

What is the difference between It Technical Associate vs Network Support Specialist?

AspectIt Technical AssociateNetwork Support Specialist
CertificationsCompTIA A+, Network+CompTIA Network+, Cisco CCNA
Work EnvironmentIT departments, help desks, technical supportNetwork operations centers, client sites, enterprise networks
Job FocusHardware, software, troubleshooting, basic network supportNetwork configuration, troubleshooting, security, performance

The It Technical Associate and Network Support Specialist roles share common certifications and work environments related to IT support. However, the It Technical Associate typically handles broader hardware and software issues, while the Network Support Specialist focuses specifically on network infrastructure and security. Both roles are essential in maintaining IT systems, but their primary responsibilities differ based on technical specialization.

What can I do with an IT Technical Associate's degree?

An IT Technical Associate's degree prepares individuals for roles such as help desk technician, network support specialist, or systems administrator. These positions involve troubleshooting hardware and software issues, maintaining network infrastructure, and supporting end-users, often requiring knowledge of operating systems, networking, and basic cybersecurity. Certifications like CompTIA A+ or Network+ can enhance job prospects in this field.

Which IT Technical Associate job is the highest paid?

The highest-paid IT Technical Associate roles typically include positions such as Senior IT Technical Associate or specialized roles like Network Security Engineer, which require advanced certifications and experience. These roles often offer higher salaries due to increased responsibilities, expertise in cybersecurity, cloud computing, or network infrastructure. Salary levels vary based on industry, location, and individual qualifications.

What are the most commonly searched types of It Technical jobs in Ohio?

The most popular types of It Technical jobs in Ohio are:

What cities in Ohio are hiring for It Technical Associate jobs?

Cities in Ohio with the most It Technical Associate job openings:

It Technical Associate jobs near you

IT Technical Specialist

Blue Ash, OH

Range USA
Retail • 501 - 1,000 employees
Learn more about Range USAexternal

$107K/yr

Full-time

Medical, Dental, Vision

Posted 19 hours ago

Posted today

Range USA rating

3.6

Company rating: 3.6 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

4th of 4 rated shooting ranges

Job description

IT Technical Support Specialist

Range USA is the nation’s largest operator of indoor shooting ranges — a friendly and safe place to shop, shoot, and learn. We’re committed to making every visit easy, welcoming, and memorable, and we believe every member of our team plays a direct role in that. We’re growing nationwide, and we want the right people with us. At Range USA, your work has real impact.

Position details

Position title

IT Technical Support Specialist

Reports to

IT Infrastructure Manager

Classification

Full-Time / Exempt / Salaried / On-Site

Position overview

The IT Technical Support Specialist assists in all aspects of supporting our multiple stores across the US. The ideal candidate will have a foundation for IT knowledge but will be open to learning many different skills. We are looking for a true problem solver to provide technical assistance to our employees. 

Core values alignment:

  • Curious — ask questions, find and solve problems
  • Passionate — care deeply about the brand, team, and customers
  • Do it Right — take pride in accuracy and credibility
  • Service — put others above ourselves

Key responsibilities

  • Serve as the first point of contact for IT support requests across corporate and retail store locations, triaging and resolving Tier 1 and Tier 2 issues via phone, remote desktop tools, in-person, and ticketing system; escalate unresolved issues to senior IT staff with thorough documentation.  
  • Provide technical support for end-user hardware and software, including desktops, laptops, printers, peripherals, and mobile devices across Windows 10/11 and iOS environments.  
  • Administer and support Microsoft 365 services including Exchange Online, Teams, OneDrive, and SharePoint; handle account provisioning, mailbox management, licensing assignments, and access troubleshooting.  
  • Manage user accounts, group memberships, password resets, and access requests in Active Directory and Microsoft Entra ID.  
  • Support endpoint enrollment, configuration, and compliance using Microsoft Intune, PDQ Connect, and MDM policies; assist with device imaging, application deployment, and policy enforcement.  
  • Provide frontline technical support for POS systems at store locations, including hardware, software, and peripheral troubleshooting (receipt printers, label printers, card readers); coordinate escalation to POS vendors or senior IT staff as needed.  
  • Perform hardware and software installations, configurations, and updates; maintain accurate records of device inventory and software deployments.  
  • Create and maintain knowledge base articles, support guides, and troubleshooting documentation to enable self-service resolution of common issues and reduce repeat ticket volume.  
  • Work within the IT ticketing system to log, track, prioritize, and resolve support requests in accordance with defined SLAs; provide clear status updates to end users throughout the resolution process.  
  • Be available for on-call and after-hours support on a rotating basis to assist stores when critical issues arise outside of normal business hours. 

Schedule for this position will be as follows:

  • Monday and Tuesday 1:30p-10p
  • Saturday and Sunday 8:30a-5p
  • Fifth day has flexibility on which day candidate prefers

Desired skills & experience

  • Excellent customer service skills 
  • Strong troubleshooting and critical thinking skills 
  • Microsoft Office 365 and Windows 10 

Employee benefits

  • Medical, Dental, and Vision health insurance
  • Unlimited Shooting – Free Classes
  • Industry-leading online and in-store discounts
  • Manufacturer rewards and points program
  • No firearm experience needed — we offer paid training

What Range USA employees say

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Benefits

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