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It Support Jobs in Rockingham, NC (NOW HIRING)

Concord IT Systems

I&C Engineer

Raeford, NC

... Support in preparation of project schedule and aligning with Client 4. Support in preparation of project status report and participation in daily/regular site meeting and design review meetings. 5. ...

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$9

$15

$22

How much do it support jobs pay per hour?

As of May 28, 2026, the average hourly pay for it support in Rockingham, NC is $15.65, according to ZipRecruiter salary data. Most workers in this role earn between $12.93 and $17.21 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Support specialist, and why are they important?

To thrive as an IT Support specialist, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and often an associate’s degree or relevant certifications like CompTIA A+. Familiarity with operating systems (Windows, macOS, Linux), ticketing systems, and remote support tools is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve issues efficiently and support users with varying technical backgrounds. These skills ensure prompt resolution of technical problems, minimize downtime, and maintain smooth business operations.

What are common challenges IT Support professionals face when troubleshooting user issues remotely?

IT Support professionals often encounter challenges such as limited visibility into the user's environment, difficulty communicating technical solutions to non-technical users, and managing multiple support requests simultaneously. Remote troubleshooting can also be hindered by varying levels of user cooperation and differences in device configurations. To overcome these obstacles, IT Support staff typically rely on remote access tools, clear communication, and strong problem-solving skills to efficiently resolve issues and maintain user satisfaction.

What does an IT Support specialist do?

An IT Support specialist is responsible for helping users troubleshoot and resolve computer and technology-related issues. Their duties include installing and configuring hardware and software, diagnosing technical problems, and providing guidance on using various systems. They may also manage user accounts, ensure security protocols are followed, and escalate complex issues to higher-level IT professionals. Their goal is to keep an organization's technology running smoothly and efficiently.

What is the difference between It Support vs Network Technician?

AspectIt SupportNetwork Technician
CertificationsCompTIA A+, Microsoft Certified IT Professional (MCITP)CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, configuring and maintaining network hardware
Industry UsageIT service providers, corporate IT departmentsTelecommunications, enterprise networks

It Support and Network Technician roles share certifications and work environments but differ mainly in focus. It Support handles user issues and hardware/software troubleshooting, while Network Technicians specialize in network infrastructure and configuration. Both roles are essential in IT, often overlapping but distinct in daily tasks and expertise.

More about It Support jobs
What cities near Rockingham, NC are hiring for It Support jobs? Cities near Rockingham, NC with the most It Support job openings:
It Support jobs near you
Infographic showing various It Support job openings in Rockingham, NC as of May 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $32,556 per year, or $15.7 per hour.

IT Specialist

K2K9 SOLUTIONS LLC

Jackson Springs, NC

Full-time

Posted 18 days ago

Job description

 Job Title: IT Specialist

 Location: Jackson Springs, NC
 Job Type: Full-Time, On-site

About Us:

We are a dynamic company specializing in the training of working dogs and providing explosive detection services in major cities across the U.S. Our mission is to ensure safety and security while maintaining the highest standards of professionalism and reliability. As we continue to grow, we are seeking a versatile IT Specialist to support our expanding operations and help strengthen our technology infrastructure.

Position Summary:

The IT Specialist will be responsible for maintaining, troubleshooting, and improving the company’s technology systems. This individual will provide hands-on technical support to staff across multiple locations, manage hardware and software systems, ensure network reliability, and support secure data management. The ideal candidate is adaptable, resourceful, and able to balance day-to-day IT support needs with long-term technology projects.

Key Responsibilities:
  • Provide technical support for end-users, including troubleshooting hardware, software, and network issues.
  • Install, configure, and maintain computers, mobile devices, printers, and other IT equipment.
  • Manage company email, user accounts, and permissions across systems.
  • Maintain secure networks, firewalls, and VPNs for remote and field-based staff.
  • Assist with system upgrades, backups, and data security protocols.
  • Support technology needs for training facilities and field teams working in major cities.
  • Maintain IT inventory, including procurement and lifecycle management of equipment.
  • Collaborate with management to identify opportunities for IT process improvements.
  • Ensure compliance with cybersecurity and data protection policies.

Provide training to staff on IT systems, best practices, and security awareness.

Qualifications:

  • Associate or bachelor’s degree in information technology, Computer Science, or related field (or equivalent work experience).
  • 2+ years of experience in IT support, system administration, or related roles.
  • Strong knowledge of Windows and Microsoft 365 environments.
  • Experience with networking (LAN/WAN, Wi-Fi, VPN, firewalls).
  • Familiarity with cybersecurity practices and data protection standards.
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication and customer service skills.
  • Ability to manage multiple tasks and support teams in fast-paced, mission-critical environments.
  • Willingness to travel occasionally to company sites across the U.S.
Preferred Skills:
  • Experience supporting mobile workforce operations.
  • Knowledge of cloud platforms
  • Background in security-focused organizations or industries.
  • Familiarity with specialized software for training or operations management.

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