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It Support Jobs in Rochester Hills, MI (NOW HIRING)

IT Support Technician

Wixom, MI · On-site

$50K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide Level 1-2 IT support for desktops, laptops, printers, WiFi, servers, routers, switches, and user issues * Support Microsoft 365, Windows OS, and basic Active Directory tasks * Troubleshoot ...

IT Support Technician

Wixom, MI · On-site

$50K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide Level 1-2 IT support for desktops, laptops, printers, WiFi, servers, routers, switches, and user issues * Support Microsoft 365, Windows OS, and basic Active Directory tasks * Troubleshoot ...

Manager, IT Support

Sterling Heights, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manager, IT Support Department: Information Technology 500003 Employment Type: Full Time Location: Sterling Heights Reporting To: Kyle Belz-Thomas Description A Taste of Who We Are: Backed by a ...

IT Support Specialist

Detroit, MI · On-site

$39/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

IT Support Specialist Senior Services / Nonprofit Healthcare Industry Detroit, MI (100% Onsite) Monday - Friday | 8:30 AM - 5:00 PM $39.00/hour 90-Day Contract with Strong Potential for Extension We ...

Manager, IT Support

Sterling Heights, MI

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The IT Support Manager oversees first-level support for all technologies across corporate and customer sites, leading the frontline team to provide reliable, customer-focused service and acting as ...

The IT Support Specialist is the first responder for all support requests, owning the help desk queue end to end: logging, triaging, and resolving issues, and escalating to the Senior Systems ...

Manager, IT Support

Sterling Heights, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The IT Support Manager oversees first-level support for all technologies across corporate and customer sites, leading the frontline team to provide reliable, customer-focused service and acting as ...

IT Support Specialist

Detroit, MI · On-site

$16 - $18/hr

JOB TITLE: IT Support Specialist DIVISION: Administration DEPARTMENT: Information Technology (IT) LOCATION: 9301 Michigan Avenue REPORTS TO: IT Manager FLSA STATUS: Non-Exempt/Hourly CLASSIFICATION ...

IT Support Engineer

Troy, MI · On-site

$40K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

IT Support Engineer In-Office Position (Troy, MI) -- Providing Remote Support to Our Clients This is not a field or on-site client visit role. You'll be based in our Troy office every day, supporting ...

IT Support Engineer

Troy, MI · On-site

$40K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

IT Support Engineer In-Office Position (Troy, MI) -- Providing Remote Support to Our Clients This is not a field or on-site client visit role. You'll be based in our Troy office every day, supporting ...

Posting Details Posting Details Position Title IT Support Specialist Department 0570 - UTS Help Desk and Desktop Services Position Number X10570 Requisition No. TC06453 Salary Range/Pay Rate $25 per ...

IT Support Specialist

Ferndale, MI · On-site

$28 - $35/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

A global manufacturing and logistics leader is seeking a proactive IT Support Specialist to drive end-user experience and oversee site infrastructure across regional locations. In this position, you ...

Overview IT Support Specialist Senior Services / Nonprofit Healthcare Industry Detroit, MI (100% Onsite) Monday - Friday | 8:30 AM - 5:00 PM $39.00/hour 90-Day Contract with Strong Potential for ...

IT Support Specialist Senior Services / Nonprofit Healthcare Industry Detroit, MI (100% Onsite) Monday - Friday | 8:30 AM - 5:00 PM $39.00/hour 90-Day Contract with Strong Potential for Extension We ...

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Showing results 1-20

It Support information

See Rochester Hills, MI salary details

$10

$17

$24

How much do it support jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for it support in Rochester Hills, MI is $17.11, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $18.80 per hour, depending on experience, location, and employer.

What does an IT support specialist do?

An IT Support specialist is responsible for helping users troubleshoot and resolve computer and technology-related issues. Their duties include installing and configuring hardware and software, diagnosing technical problems, and providing guidance on using various systems. They may also manage user accounts, ensure security protocols are followed, and escalate complex issues to higher-level IT professionals. Their goal is to keep an organization's technology running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as an IT support specialist?

To thrive as an IT Support specialist, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and often an associate’s degree or relevant certifications like CompTIA A+. Familiarity with operating systems (Windows, macOS, Linux), ticketing systems, and remote support tools is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve issues efficiently and support users with varying technical backgrounds. These skills ensure prompt resolution of technical problems, minimize downtime, and maintain smooth business operations.

What are common challenges IT support professionals face when troubleshooting user issues remotely?

IT Support professionals often encounter challenges such as limited visibility into the user's environment, difficulty communicating technical solutions to non-technical users, and managing multiple support requests simultaneously. Remote troubleshooting can also be hindered by varying levels of user cooperation and differences in device configurations. To overcome these obstacles, IT Support staff typically rely on remote access tools, clear communication, and strong problem-solving skills to efficiently resolve issues and maintain user satisfaction.

What is the difference between It Support vs Network Technician?

AspectIt SupportNetwork Technician
CertificationsCompTIA A+, Microsoft Certified IT Professional (MCITP)CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, configuring and maintaining network hardware
Industry UsageIT service providers, corporate IT departmentsTelecommunications, enterprise networks

It Support and Network Technician roles share certifications and work environments but differ mainly in focus. It Support handles user issues and hardware/software troubleshooting, while Network Technicians specialize in network infrastructure and configuration. Both roles are essential in IT, often overlapping but distinct in daily tasks and expertise.

Is IT support a difficult job?

IT support is a role that involves troubleshooting technical issues, assisting users, and maintaining hardware and software systems. The job can be challenging due to the need for problem-solving skills, technical knowledge, and sometimes working under pressure or irregular hours. Success often depends on technical certifications, communication skills, and experience with tools like ticketing systems.

What are the most commonly searched types of It Support jobs in Rochester Hills, MI?

The most popular types of It Support jobs in Rochester Hills, MI are:

What are popular job titles related to It Support jobs in Rochester Hills, MI?

For It Support jobs in Rochester Hills, MI, the most frequently searched job titles are:

What job categories do people searching It Support jobs in Rochester Hills, MI look for?

The top searched job categories for It Support jobs in Rochester Hills, MI are:

What cities near Rochester Hills, MI are hiring for It Support jobs?

Cities near Rochester Hills, MI with the most It Support job openings:

Infographic showing various It Support job openings in Rochester Hills, MI as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $35,595 per year, or $17.1 per hour.

IT Support Technician

IMAGE TECH GROUP LLC

Wixom, MI • On-site

$50K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago


Job description

This role supports Image Tech clients through Level 1–2 helpdesk and field service work. Some support is remote, onsite visits are essential when hands-on troubleshooting is required.

Responsibilities

  • Provide Level 1–2 IT support for desktops, laptops, printers, WiFi, servers, routers, switches, and user issues

  • Support Microsoft 365, Windows OS, and basic Active Directory tasks

  • Troubleshoot networking and connectivity issues

  • Perform onsite service calls when necessary

  • Accurately document all work in the ticketing system

  • Deliver a consistent, professional client experience

Requirements

  • 2–5+ years of IT support experience

  • Prior onsite/field IT experience

  • Strong customer service and communication skills

  • Ability to manage tickets independently

  • Valid driver’s license

Company Description

Image Tech is a trusted managed IT and business technology provider. As our client base continues to grow, we are expanding our technical team with dependable, service-minded IT professionals. Strong culture built on trust, integrity, accountability and relationships.