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It Support Jobs in Addison, TX (NOW HIRING)

Raising Cane's

IT Support Lead

Plano, TX · On-site

$20 - $27.50/hr

The IT Support Lead delivers a high-quality technical support for Restaurant Support Office (RSO) Crew and Leaders, serving as a trusted technology partner for senior and executive leadership. This ...

TeamLogic IT

IT Support Technician

Dallas, TX · On-site

$45K - $60K/yr

The objective of the IT Technician will be to respond to support requests in a timely manner, serve as the initial point of contact for all IT support-related tickets, and ensure end-user ...

e833

IT Support Technician

Bedford, TX

$19 - $26.25/hr

The IT Support Technician responds to a range of issues related to computer systems and user support, both by phone and in person. Duties include problem solving minor and major technical issues ...

Photon

IT Support Engineer

Dallas, TX · On-site

Interface with appropriate departments (Compliance - IT) internal to the company. Being the lead in ... Be flexible with schedules and support during weekends/holidays when required. Travel to other ...

Quantix

Field IT Support Technician

Dallas, TX

Job Title: Field IT Support Technician Location: Dallas, TX Type: Contract to hire Length: Six months Client located in Dallas, Texas is seeking a Field IT Support Technician for a contract to hire ...

Photon

IT Support Engineer

Dallas, TX · On-site

Interface with appropriate departments (Compliance - IT) internal to the company. • Being the ... support during weekends/holidays when required. • Travel to other locations for business ...

MDAEdge

Law Firm IT Support Analyst

Dallas, TX · On-site

MDAEdge is an Am Law 50 law firm seeking an IT Analyst to deliver frontline technology support and innovative solutions across the firm. This role is critical in ensuring seamless technology ...

Quantix

Field IT Support Technician

Dallas, TX · On-site

Job Title: Field IT Support Technician Location: Dallas, TX Type: Contract to hire Length: Six months Client located in Dallas, Texas is seeking a Field IT Support Technician for a contract to hire ...

U.S. Navy

IT Support Specialist

Mesquite, TX

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

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All JobsIt Support JobsIt Support Jobs in Addison, TX

It Support information

See Addison, TX salary details

$11

$17

$25

How much do it support jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for it support in Addison, TX is $18.00, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.76 per hour, depending on experience, location, and employer.

What are common challenges IT support professionals face when troubleshooting user issues remotely?

IT Support professionals often encounter challenges such as limited visibility into the user's environment, difficulty communicating technical solutions to non-technical users, and managing multiple support requests simultaneously. Remote troubleshooting can also be hindered by varying levels of user cooperation and differences in device configurations. To overcome these obstacles, IT Support staff typically rely on remote access tools, clear communication, and strong problem-solving skills to efficiently resolve issues and maintain user satisfaction.

Is IT support a difficult job?

IT support is a role that involves troubleshooting technical issues, assisting users, and maintaining hardware and software systems. It can be challenging due to the need for problem-solving skills, technical knowledge, and sometimes working under pressure or irregular hours. Success often depends on technical certifications, communication skills, and experience with tools like ticketing systems.

What does an IT support specialist do?

An IT Support specialist is responsible for helping users troubleshoot and resolve computer and technology-related issues. Their duties include installing and configuring hardware and software, diagnosing technical problems, and providing guidance on using various systems. They may also manage user accounts, ensure security protocols are followed, and escalate complex issues to higher-level IT professionals. Their goal is to keep an organization's technology running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as an IT support specialist?

To thrive as an IT Support specialist, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and often an associate’s degree or relevant certifications like CompTIA A+. Familiarity with operating systems (Windows, macOS, Linux), ticketing systems, and remote support tools is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve issues efficiently and support users with varying technical backgrounds. These skills ensure prompt resolution of technical problems, minimize downtime, and maintain smooth business operations.

What is the difference between It Support vs Network Technician?

AspectIt SupportNetwork Technician
CertificationsCompTIA A+, Microsoft Certified IT Professional (MCITP)CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, configuring and maintaining network hardware
Industry UsageIT service providers, corporate IT departmentsTelecommunications, enterprise networks

It Support and Network Technician roles share certifications and work environments but differ mainly in focus. It Support handles user issues and hardware/software troubleshooting, while Network Technicians specialize in network infrastructure and configuration. Both roles are essential in IT, often overlapping but distinct in daily tasks and expertise.

More about It Support jobs
What are the most commonly searched types of It Support jobs in Addison, TX? The most popular types of It Support jobs in Addison, TX are:
What job categories do people searching It Support jobs in Addison, TX look for? The top searched job categories for It Support jobs in Addison, TX are:
What cities near Addison, TX are hiring for It Support jobs? Cities near Addison, TX with the most It Support job openings:
It Support jobs near you
Infographic showing various It Support job openings in Addison, TX as of August 2026, with employment types broken down into 70% Full Time, 5% Part Time, 5% Temporary, and 20% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $37,436 per year, or $18 per hour.

IT Support Lead

Raising Cane's

Plano, TX • On-site

$20 - $27.50/hr

Full-time

Posted 18 days ago

Raising Cane's Chicken Fingers rating

6.9

Company rating: 6.9 out of 10

Based on 1,546 frontline employees who took The Breakroom Quiz

8th of 106 rated fast food restaurants

Job description

Company Description

At Raising Cane's Chicken Fingers, we serve only the most craveable chicken finger meals - it's our One Love! Known for our great Crew and cool Culture, we follow a Work Hard. Have Fun. philosophy. Raising Cane's is the fastest-growing chicken concept around and is on track to be a Top 10 Restaurant Brand in the United States. Each Crewmember is important to our rapid growth and enduring success. Now is your chance to join the Team and Raise The Bar!

Job Description

TheIT Support Lead delivers a high-quality technical support for Restaurant Support Office (RSO) Crew and Leaders, serving as a trusted technology partner for senior and executive leadership. This role provides advanced troubleshooting, executive support, and specialized expertise across Apple and Window environments while ensuring a seamless technology experience for end users.

The Lead Specialist supports hardware, software, applications, mobile devices, and office technology across the organization. This position partners closely with IT teams and business stakeholders to resolve technical issues efficiently, maintain secure and reliable technology environments, and deliver a professional, high-touch support experience.

Your Impact and Responsibilities:

  • Provide onsite and remote technical support for RSO Crew, Business Unit teams, and senior leadership
  • Deliver responsive, high-touch technology support for executive leaders, ensuring timely resolution of technology issues and business-critical requests
  • Configure, deploy, maintain, patch, recover, and retire laptops, desktops, mobile devices, and related technology assets
  • Troubleshoot and resolve hardware, software, application, phone system, and connectivity issues across Windows, Mac, and mobile platforms
  • Serve as the subject matter expert for Apple devices and macOS, maintaining current knowledge of product updates, features, and best practices
  • Manage and follow up on IT service tickets, ensuring issues are documented, communicated, and resolved in accordance with service expectations
  • Support conference room technology, collaboration tools, and other end-user technologies
  • Coordinate technology setup and support for offices, workspaces, and related infrastructure needs
  • Partner with Infrastructure, Security, and other IT teams to support secure, reliable technology environments and resolve escalated issues
  • Maintain accurate technology asset inventory records and support device lifecycle management activities
Qualifications
  • 6+ years of support end-user technology in a corporate environment
  • Advanced experience supporting Apple devices and macOS, with strong working knowledge of Windows operating systems and end-user technologies
  • Experience providing technology support to executive leaders and managing highly visible, time-sensitive requests with professionalism and discretion
  • Strong troubleshooting skills across hardware, software, networking, and business applications
  • Working knowledge of endpoint deployment, patching, asset management, and device lifecycle management processes
Additional Information

All your information will be kept confidential according to EEO guidelines.

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Employment Type: FULL_TIME

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