ZipRecruiter

Log In

1

It Support Trainee Jobs in Calgary, AB (NOW HIRING)

Vermilionenergy

IT Support Specialist

Calgary, AB

Vermilion is seeking an IT Support Specialist to provide responsive front-line technical support from our Calgary head office, supporting corporate, field-site and executive users across Canada. As a ...

SysGen Solutions

IT Support Technician

Calgary, AB · On-site

IT Support Technician SysGen Solutions Groupis a fast-growing, award-winning company that believes building the best experience for our employees and clients is whatmakes a company great. We are a ...

PwC

Information Technology Audit Manager

Calgary, AB

CA$84K - CA$134K/yr

Experienceinadvisingacrossa range of IT areas,suchas ITgovernance, IT service management, IT managementprocesses,vendorandcontractmanagement, ITcapability,assessments, IT support ...

SysGen Solutions Group

IT Administrator

Calgary, AB · On-site

Our Dedicated IT Support Model ® means we build real relationships with clients, not just fix tickets. Guided by our 8 principles of collaboration, innovation, integrity and more, we tackle serious ...

SysGen Solutions

IT Administrator

Calgary, AB · Hybrid

Our Dedicated IT Support Model means we build real relationships with clients, not just fix tickets. Guided by our 8 principles of collaboration, innovation, integrity and more, we tackle serious IT ...

Fluor

Site IT Lead

Calgary, AB · On-site

The Project Information Technology Specialist is responsible for supporting and administering the project computing environment throughout project mobilization, construction, commissioning, and ...

Enerflex Ltd.

Manager, IT Security

Calgary, AB · On-site +1

As Manager, IT Security, you will lead a capable team, strengthen security practices, and help ... Advance risk and compliance by developing standards, support policies, conducting risk assessments ...

Aveva

Tech Support Engineer

Calgary, AB · Hybrid

For more information about our privacy policy and how to manage cookies, visit our Privacy Policy ... Technical Support Engineer - Calgary, Alberta, Canada Full Time- Hybrid (2-3 days onsite) (9:00 am ...

Aveva

Tech Support Engineer

Calgary, AB · Hybrid

For more information about our privacy policy and how to manage cookies, visit our Privacy Policy ... Technical Support Engineer - Calgary, Alberta, Canada Full Time- Hybrid (2-3 days onsite) (9:00 am ...

next page

Showing results 1-20

All JobsIt Support JobsIt Support Trainee JobsIt Support Trainee Jobs in Calgary, AB

It Support Trainee information

See Calgary, AB salary details

$10

$22

$47

How much do it support trainee jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for it support trainee in Calgary, AB is $22.81, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $25.24 per hour, depending on experience, location, and employer.

What does an IT Support Trainee do?

An IT Support Trainee assists with resolving technical issues related to computer systems, software, and hardware. They typically help more experienced IT staff by responding to support tickets, troubleshooting basic problems, and learning how to maintain networks and IT infrastructure. Trainees often provide support to employees or customers, configure devices, and document solutions. This role is designed to provide hands-on experience and training in IT support, preparing them for more advanced positions in the field.

What are the key skills and qualifications needed to thrive as an IT Support Trainee?

To thrive as an IT Support Trainee, you need a basic understanding of computer hardware, operating systems, and troubleshooting, typically supported by a relevant certification like CompTIA A+ or entry-level IT coursework. Familiarity with help desk ticketing systems, remote support tools, and common office software is often required. Strong problem-solving skills, patience, and effective communication help you address user issues and learn quickly on the job. These skills and qualifications are essential for providing reliable technical support and building a foundation for growth in IT roles.

What are the typical challenges an IT Support Trainee might face in their first few months, and how can they overcome them?

As an IT Support Trainee, common challenges include learning to troubleshoot a wide variety of technical issues, managing time when responding to multiple requests, and adapting to different communication styles when assisting users. To overcome these challenges, it's important to actively seek guidance from senior team members, document solutions for recurring problems, and regularly practice clear, patient communication. Embracing a mindset of continuous learning and asking questions can also accelerate your growth and confidence in the role.

What is the difference between It Support Trainee vs Help Desk Technician?

AspectIt Support TraineeHelp Desk Technician
Required CredentialsBasic IT certifications, training programsOften similar, may require CompTIA A+ or equivalent
Work EnvironmentTraining setting, supervised environmentHelp desk or call center, client-facing
Employer & Industry UsageEntry-level roles in IT departments or service providersCustomer support, technical assistance roles
Search & Comparison IntentLearning roles, entry-level IT supportTechnical support, troubleshooting

The main difference is that an It Support Trainee is an entry-level position focused on training and gaining skills, while a Help Desk Technician is a more experienced role responsible for resolving user issues. Trainees typically work under supervision, whereas Help Desk Technicians handle support independently.

How to get into an IT Support Trainee with no experience?

To become an IT Support Trainee with no experience, focus on building foundational knowledge of computer hardware, operating systems, and networking through online courses or certifications like CompTIA A+. Gaining practical skills by setting up home labs or volunteering for tech support tasks can also improve your chances, as many employers value relevant skills and a willingness to learn over formal experience.

What is an IT support trainee?

An IT support trainee is an entry-level position where individuals learn to provide technical assistance for computer systems, software, and hardware. The role often involves gaining skills in troubleshooting, customer service, and using tools like ticketing systems, with opportunities for certification and on-the-job training.

What are the most commonly searched types of It Support jobs in Calgary, AB?

The most popular types of It Support jobs in Calgary, AB are:

Infographic showing various It Support Trainee job openings in Calgary, AB as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $47,440 per year, or $22.8 per hour.

IT Support Specialist

Calgary, AB

Tech-Wood Building Components Ltd.
See more jobs at Tech-Wood Building Components Ltd.external

Full-time

PTO

Posted 27 days ago

Job description

Tech-Wood is growing, and we need YOU!

Who We Are

Since 1998, Tech-Wood Building Components Ltd. has been a trusted provider of Engineered Wood Products, Roof Trusses, Wall Panels, and Building Materials to Calgary and surrounding areas.

We proudly operate out of two manufacturing facilities ten minutes apart - one off Peigan Trail and the other right off Glenmore Trail, serving our customers with integrity, teamwork, and a drive for excellence.

At Tech-Wood, we believe success comes from working together. We're a collaborative and forward-thinking team that values hard work, innovation, and having a bit of fun along the way. Our people are at the heart of everything we do, and we're looking for someone who shares that same passion for excellence and teamwork.

Your Role: IT Support Specialist


As Tech-Wood's IT Support Specialist, you'll be the first call when technology needs a helping hand. You'll support employees across both Tech-Wood locations by troubleshooting issues, managing equipment, and ensuring our technology is reliable, secure, and ready to support our growing business.

This role is about more than fixing computers, it's about creating a great employee experience through technology. You'll help improve systems, support new initiatives, and work closely with every department to keep Tech-Wood connected and moving forward.

What You'll Do:

  • Provide day-to-day IT support to employees across both Tech-Wood locations.
  • Troubleshoot hardware, software, Microsoft 365, network, printing, phone, and mobile device issues.
  • Set up, deploy, maintain, and replace computers, laptops, and other IT equipment.
  • Support employee onboarding, role changes, offboarding, and user account management.
  • Support end-user access and connectivity for our PG team while working alongside the IT Lead on broader technology initiatives.
  • Assist with network administration, cybersecurity initiatives, system maintenance, and backup testing.
  • Maintain accurate IT documentation, asset inventories, and support procedures.
  • Identify opportunities to improve IT processes, user experience, and operational efficiency.
  • Support technology projects and system implementations alongside the IT Lead.
  • Participate in a compensated after-hours and on-call rotation once fully trained.

What You Bring:

  • 2-4 years of IT support experience in a business, manufacturing, industrial, or multi-site environment.
  • Strong troubleshooting and problem-solving skills with a customer-first mindset.
  • Experience supporting Windows devices, Microsoft 365, Active Directory, and common business technologies.
  • Excellent communication skills with the ability to explain technical concepts in a simple, approachable way.
  • Strong organizational skills with the ability to prioritize multiple requests in a fast-paced environment.
  • A willingness to learn, adapt, and continuously improve.
  • Experience with networking, cybersecurity, Microsoft environments, or Cisco Meraki is considered an asset.
  • Relevant IT certifications (CompTIA, Microsoft, etc.) are considered an asset.

Additional Requirements:

  • Valid Class 5 driver's license and the ability to travel between our Tech-Wood locations.
  • Ability to participate in a compensated after-hours and on-call rotation.
  • Successful police background check.
  • Comfortable working in both office and production environments, including exposure to noise, dust, lifting IT equipment, and wearing PPE when required.

What We Bring:

  • Competitive compensation and bonus opportunities
  • Group benefits
  • HSA Allowance
  • Paid vacation time
  • Free on-site parking
  • Company team-building events
  • Ongoing learning and development opportunities
  • A fast-paced, collaborative environment where people support each other and take pride in their work
  • A team that is invested in YOU - professionally and personally

Please note: Tech-Wood's locations are not accessible by public transit. Candidates must have reliable transportation.

Apply