ZipRecruiter

Log In

1

It Support Trainee Jobs in California (NOW HIRING)

Charter Tech Services

Be Seen First

IT Support Specialist

San Dimas, CA · On-site

$27 - $35/hr

IT Support Specialist We are an IT support firm seeking an experienced IT support specialist to work full-time in San Dimas, CA. Responsibilities will include: *Administration and troubleshooting of ...

Nextgen Technologies

IT Support Engineer

San Mateo, CA

$70K/yr

Role : IT Support Engineer Location : San Mateo, CA Salary: $70K/Year + Benefits and Bonus Position: Full Time Description: Looking for a qualified and high-energy IT Support Engineer to handle desk ...

Nextgen Technologies

IT Support Engineer

San Mateo, CA · On-site

$70K/yr

Company Description Role : IT Support Engineer Location : San Mateo, CA Salary: $70K/Year + Benefits and Bonus Position: Full Time Description: Looking for a qualified and high-energy IT Support ...

Dexian DISYS

IT Support

San Jose, CA · On-site

$24 - $25/hr

IT Support San Jose, CA (100% Onsite) 12 + Months $24-$25/HR Role: First-level triage. Must Have: 0 - 2 yrs exp. Windows troubleshooting. Dexian stands at the forefront of Talent + Technology ...

ElevenLabs

IT Support

San Francisco, CA · On-site

$60 - $80/hr

About the role We're looking for an IT Support Engineer based out of our San Francisco office. This is a hybrid role - 4 days per week on-site and one day working from home. What You'll Do * Device ...

Foxconn Assembly LLC

IT Support Supervisor

Sunnyvale, CA · On-site

$90K - $120K/yr

IT Support Supervisor Location: San Jose/ Sunnyvale Position Summary The IT Support Supervisor is responsible for leading and overseeing the day-to-day operations of the IT support function. This ...

ElevenLabs

IT Support

San Francisco, CA · On-site

About the role We're looking for an IT Support Engineer based out of our San Francisco office. This is a hybrid role - 4 days per week on-site and one day working from home. What You'll Do * Device ...

Balance Health

IT Support Manager

Concord, CA · On-site

$80K - $85K/yr

The IT Support Manager is responsible for leading the IT Support team and delivering exceptional technology support across Balance Health. This role oversees daily operations of the Service Desk ...

next page

Showing results 1-20

All JobsIt Support JobsIt Support Trainee JobsIt Support Trainee Jobs in California

It Support Trainee information

See California salary details

$26.2K

$44.7K

$56.3K

How much do it support trainee jobs pay per year?

As of Sep 9, 2026, the average yearly pay for it support trainee in California is $44,737.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,400.00 and $48,400.00 per year, depending on experience, location, and employer.

What does an IT Support Trainee do?

An IT Support Trainee assists with resolving technical issues related to computer systems, software, and hardware. They typically help more experienced IT staff by responding to support tickets, troubleshooting basic problems, and learning how to maintain networks and IT infrastructure. Trainees often provide support to employees or customers, configure devices, and document solutions. This role is designed to provide hands-on experience and training in IT support, preparing them for more advanced positions in the field.

What are the key skills and qualifications needed to thrive as an IT Support Trainee?

To thrive as an IT Support Trainee, you need a basic understanding of computer hardware, operating systems, and troubleshooting, typically supported by a relevant certification like CompTIA A+ or entry-level IT coursework. Familiarity with help desk ticketing systems, remote support tools, and common office software is often required. Strong problem-solving skills, patience, and effective communication help you address user issues and learn quickly on the job. These skills and qualifications are essential for providing reliable technical support and building a foundation for growth in IT roles.

What are the typical challenges an IT Support Trainee might face in their first few months, and how can they overcome them?

As an IT Support Trainee, common challenges include learning to troubleshoot a wide variety of technical issues, managing time when responding to multiple requests, and adapting to different communication styles when assisting users. To overcome these challenges, it's important to actively seek guidance from senior team members, document solutions for recurring problems, and regularly practice clear, patient communication. Embracing a mindset of continuous learning and asking questions can also accelerate your growth and confidence in the role.

What is the difference between It Support Trainee vs Help Desk Technician?

AspectIt Support TraineeHelp Desk Technician
Required CredentialsBasic IT certifications, training programsOften similar, may require CompTIA A+ or equivalent
Work EnvironmentTraining setting, supervised environmentHelp desk or call center, client-facing
Employer & Industry UsageEntry-level roles in IT departments or service providersCustomer support, technical assistance roles
Search & Comparison IntentLearning roles, entry-level IT supportTechnical support, troubleshooting

The main difference is that an It Support Trainee is an entry-level position focused on training and gaining skills, while a Help Desk Technician is a more experienced role responsible for resolving user issues. Trainees typically work under supervision, whereas Help Desk Technicians handle support independently.

How to get into an IT Support Trainee with no experience?

To become an IT Support Trainee with no experience, focus on building foundational knowledge of computer hardware, operating systems, and networking through online courses or certifications like CompTIA A+. Gaining practical skills by setting up home labs or volunteering for tech support tasks can also improve your chances, as many employers value relevant skills and a willingness to learn over formal experience.

What is an IT support trainee?

An IT support trainee is an entry-level position where individuals learn to provide technical assistance for computer systems, software, and hardware. The role often involves gaining skills in troubleshooting, customer service, and using tools like ticketing systems, with opportunities for certification and on-the-job training.

What are the most commonly searched types of It Support jobs in California?

The most popular types of It Support jobs in California are:

What cities in California are hiring for It Support Trainee jobs?

Cities in California with the most It Support Trainee job openings:

Infographic showing various It Support Trainee job openings in California as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $44,737 per year, or $21.5 per hour.

IT Support Specialist

El Dorado Hills, CA • On-site

Cognizant Technology Solutions
See more jobs at Cognizant Technology Solutionsexternal

$63K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Cognizant rating

7.0

Company rating: 7.0 out of 10

Based on 87 frontline employees who took The Breakroom Quiz

59th of 72 rated business consultants

Job description

Job Title: IT Support Specialist
Job Location: Onsite - El Dorado Hills, CA, USA
Please note, this role is not able to offer visa transfer or sponsorship now or in the future
Role Overview
a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; }
The IT Support Specialist is responsible for delivering exceptional end-user support and ensuring the stable operation of IT services across the organization. This role serves as the primary point of contact for technical incidents, service requests, and workplace technology support. The successful candidate will troubleshoot hardware, software, operating system, network, and application issues while supporting End User Computing (EUC), Microsoft 365 services, mobile devices, collaboration platforms, and local IT infrastructure.
Salary and Other Compensation:
The annual salary for this position is between $63,000 to $70,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
In this role, you will
a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; }
End User Support
  • Provide Level 1 and Level 2 technical support for desktops, laptops, printers, scanners, mobile devices, conferencing systems, and other IT peripherals.
  • Diagnose and resolve hardware, software, operating system, and application-related incidents.
  • Install, configure, and maintain Windows 10 and Windows 11 operating systems.
  • Troubleshoot Microsoft Office applications and other standard enterprise software.
  • Support Microsoft 365 technologies including Outlook, Teams, OneDrive, SharePoint, Word, Excel, and PowerPoint.
  • Provide assistance for collaboration platforms, video conferencing solutions, and meeting room technologies.
  • Deliver exceptional customer service while ensuring a positive end-user experience.
  • Escalate complex incidents to appropriate support teams and follow through to resolution.
Incident & Service Request Management
  • Manage incidents and service requests in accordance with ITIL-based service management processes.
  • Ensure timely resolution of tickets while meeting established Service Level Agreements (SLAs).
  • Perform root cause analysis for recurring technical issues and recommend corrective actions.
  • Maintain accurate ticket documentation, status updates, and resolution details.
  • Participate in problem management activities to improve service quality and reduce recurring issues.
Endpoint Management & Device Support
  • Deploy, configure, maintain, and troubleshoot desktops, laptops, tablets, and mobile devices.
  • Perform device imaging, operating system deployments, software installations, upgrades, and patch management activities.
  • Support endpoint management solutions including Microsoft Intune, SCCM/MECM, and remote support tools.
  • Manage user account provisioning and device assignments.
  • Ensure endpoint security and compliance standards are maintained.
  • Track hardware assets and maintain accurate inventory records and asset lifecycle documentation.
Infrastructure & Technical Support
  • Provide hands-and-feet support for server, network, security, and infrastructure teams.
  • Assist with troubleshooting network connectivity issues including LAN, WAN, Wi-Fi, VPN, DNS, and DHCP-related problems.
  • Support local infrastructure activities including rack installations, cabling, hardware replacements, and equipment moves.
  • Assist with datacenter and communication room operations where required.
  • Coordinate with third-party vendors and service providers to resolve hardware and software incidents.
  • Support technology refresh, workplace modernization, and infrastructure upgrade initiatives.
Documentation & Process Improvement
  • Create and maintain technical documentation, knowledge articles, support procedures, and operational runbooks.
  • Document troubleshooting guides and standard operating procedures.
  • Contribute to continuous service improvement initiatives and process optimization efforts.
  • Participate in operational reviews and provide recommendations to improve end-user support services.

What you'll need to succeed (required skills)
a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; }
  • Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related discipline preferred.
  • 3-7 years of experience in IT Support, Desktop Support, Service Desk, EUC Support, or Workplace Technology roles.
  • Experience supporting enterprise Microsoft environments.
  • Familiarity with IT asset management and inventory control processes.
  • Experience working within an ITIL-driven support organization.
  • Relevant certifications are highly desirable:
    • CompTIA A+
    • CompTIA Network+
    • Microsoft 365 Fundamentals
    • Microsoft Endpoint Administrator Associate
    • ITIL Foundation Certification

a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; }
Required Technical Skills
Operating Systems & Endpoint Management
  • Windows 10 and Windows 11 Administration
  • Device Imaging and Deployment
  • SCCM / MECM Administration
  • Microsoft Intune
  • Endpoint Lifecycle Management
Microsoft Technologies
  • Microsoft 365 Administration and Support
  • Outlook
  • Microsoft Teams
  • OneDrive
  • SharePoint Online
  • Microsoft Office Suite
Identity & Access Management
  • Active Directory Administration
  • Group Policy Management
  • User Account Provisioning
  • Access Management
Networking & Infrastructure
  • TCP/IP Networking
  • DNS
  • DHCP
  • VPN Connectivity
  • Network Troubleshooting Fundamentals
  • Remote Support Technologies
IT Service Management
  • Incident Management
  • Request Fulfillment
  • Problem Management
  • ITIL Framework and Best Practices
  • SLA Management
Hardware Support
  • Desktop and Laptop Support
  • Mobile Device Support
  • Printer and Peripheral Support
  • Audio/Video Conferencing Equipment Support

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

Work model:
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role's business requirements, this is an onsite role requiring 5 days a week at client site in El Dorado Hills, CA, USA.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
"Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.

What Cognizant employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply