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It Support Manager Jobs in California (NOW HIRING)

Balance Health

IT Support Manager

Concord, CA · On-site

$80K - $85K/yr

The IT Support Manager is responsible for leading the IT Support team and delivering exceptional technology support across Balance Health. This role oversees daily operations of the Service Desk ...

New

ID.me

IT Support Analyst

Mountain View, CA

Role Overview We are seeking an IT Support Analyst to join our dynamic IT department, supporting ... As a key player on the team, you will provide critical tier 1 and tier 2 support, manage user ...

Golden1

Supervisor - IT Support

Sacramento, CA · On-site

$92.80 - $98/hr

Exempt REPORTS TO: Manager - IT Support DEPARTMENT: IT - Support PAY GRADE: 19S JOB CODE: 10096 PAY RANGE: $92,800.00 - $98,000.00 Annually LOCATION: Hybrid in Sacramento, CA General Description The ...

Charter Tech Services

Be Seen First

IT Support Specialist

San Dimas, CA · On-site

$27 - $35/hr

IT Support Specialist We are an IT support firm seeking an experienced IT support specialist to ... Be able to manage user accounts and policies across multiple systems (Entra AD, Google Workspace ...

Nextgen Technologies

IT Support Engineer

San Mateo, CA · On-site

$70K/yr

Role : IT Support Engineer Location : San Mateo, CA Salary: $70K/Year + Benefits and Bonus Position ... Manage and support Windows and Mac systems Manage technical currency and process consistency ...

Nextgen Technologies

IT Support Engineer

San Mateo, CA · On-site

$70K/yr

... • Manage and support Windows and Mac systems • Manage technical currency and process ... Manage IT procurement • Act as backup for other User Support Engineers Desired Skills and ...

Guardian Tax

IT Support Tech

Irvine, CA · On-site

$23 - $29/hr

IT Support Tech Guardian Tax is seeking a reliable and tech-savvy IT Support Technician to join our ... Manage user seats across CRM systems, RingCentral, and other SaaS platforms * Administer Google ...

New

Guardian Tax

IT Support Tech

Irvine, CA · On-site

$23 - $29/hr

IT Support Tech Guardian Tax is seeking a reliable and tech-savvy IT Support Technician to join our ... Manage user seats across CRM systems, RingCentral, and other SaaS platforms * Administer Google ...

New

Guardian Tax

IT Support Tech

Irvine, CA

$23 - $29/hr

IT Support Tech Guardian Tax is seeking a reliable and tech-savvy IT Support Technician to join our ... Manage user seats across CRM systems, RingCentral, and other SaaS platforms * Administer Google ...

ID.me

IT Support Analyst

Mountain View, CA · On-site

Role Overview We are seeking an IT Support Analyst to join our dynamic IT department, supporting ... As a key player on the team, you will provide critical tier 1 and tier 2 support, manage user ...

Revel Staffing

IT Support Supervisor

Sacramento, CA · Remote

$85K - $115K/hr

This is a hands-on leadership role for someone who combines strong healthcare IT knowledge with team management, training, and operational support experience. The IT Support Supervisor will help ...

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All JobsIt Support JobsIt Support Manager JobsIt Support Manager Jobs in California

It Support Manager information

See California salary details

$35.5K

$85K

$129.8K

How much do it support manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for it support manager in California is $85,020.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,100.00 and $98,200.00 per year, depending on experience, location, and employer.

What does an IT Support Manager do?

An IT Support Manager oversees a team of IT support specialists who provide technical assistance to users within an organization. They are responsible for managing help desk operations, troubleshooting complex technical issues, ensuring high levels of customer satisfaction, and implementing IT support policies and procedures. Additionally, IT Support Managers often coordinate with other IT departments, manage resources and budgets, and ensure that the organization's technology infrastructure runs smoothly. Their role is crucial for maintaining productivity by minimizing downtime and resolving IT problems efficiently.

What are the key skills and qualifications needed to thrive as an IT Support Manager?

To thrive as an IT Support Manager, you need a solid background in IT infrastructure, troubleshooting, and team leadership, often supported by a degree in computer science or a related field. Familiarity with ticketing systems, network management tools, and certifications such as CompTIA A+ or ITIL are typically required. Excellent communication, problem-solving abilities, and the capacity to mentor and motivate teams are essential soft skills. These competencies ensure efficient IT operations, effective resolution of technical issues, and strong team performance in dynamic environments.

What are some common challenges faced by IT Support Managers, and how can they be addressed?

IT Support Managers often face challenges such as balancing the immediate needs of end-users with long-term strategic IT initiatives, managing a diverse team with varying skill levels, and staying up-to-date with rapidly changing technology. Addressing these challenges requires strong communication skills, ongoing training and professional development for the team, and effective prioritization of tasks. Proactively establishing clear processes and maintaining open lines of communication with other departments can also help ensure IT solutions align with organizational goals.

What is the difference between It Support Manager vs IT Support Specialist?

AspectIT Support ManagerIT Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified, Cisco certifications
Work EnvironmentOversees support teams, manages IT servicesProvides technical support directly to users
ResponsibilitiesTeam management, strategic planning, incident escalationTroubleshooting, user support, issue resolution

While both roles require technical certifications and involve supporting IT systems, the IT Support Manager focuses on team leadership and strategic oversight, whereas the IT Support Specialist handles direct technical support and user assistance. The manager role is more administrative, while the specialist role is more hands-on technical work.

What are the most commonly searched types of It Support jobs in California?

The most popular types of It Support jobs in California are:

What cities in California are hiring for It Support Manager jobs?

Cities in California with the most It Support Manager job openings:

It Support Manager jobs near you
Infographic showing various It Support Manager job openings in California as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $85,020 per year, or $40.9 per hour.

IT Support Manager

Balance Health

Concord, CA • On-site

$80K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

New

Job description

Description:

The IT Support Manager is responsible for leading the IT Support team and delivering exceptional technology support across Balance Health. This role oversees daily operations of the Service Desk, serves as the primary escalation point for complex technical and integration issues, manages support staff and outsourced MSP performance, and ensures clear communication with employees and leadership throughout the organization.


The successful candidate is a hands-on leader who is passionate about customer service, accountability, and continuous improvement, and who is comfortable operating in a multi-site healthcare environment.

Requirements:

Leadership & Team Management

• Lead, coach, mentor, and develop the IT Support team.

• Directly manage MSP and IT support technicians and ensure consistent service delivery.

• Serve as the primary operational point of contact for outsourced MSP partner performance, holding the MSP accountable to contracted SLAs.

• Conduct weekly support team meetings and individual coaching sessions.

• Manage team schedules, workload balancing, and performance expectations.

• Foster a culture of accountability, ownership, and exceptional customer service.

Help Desk Operations

• Oversee daily Service Desk operations and ensure ticket SLAs are consistently achieved.

• Monitor ticket queues, escalations, backlog, and response times.

• Serve as the primary escalation point for complex technical issues.

• Review ticket quality and identify recurring issues requiring long-term solutions.

• Maintain support documentation and knowledge base articles.

Communication & Business Partnership

• Communicate technology issues, outages, and major incidents to employees and leadership.

• Provide executive-level support when needed.

• Partner with external vendors to coordinate issue resolution.

• Build strong relationships with clinic leadership and corporate departments.

Performance & Continuous Improvement

• Develop, monitor, and improve Service Desk KPIs (first response time, resolution time, CSAT, ticket volume per site) and present findings in weekly/monthly reports to the Director of IT.

• Identify opportunities to improve support processes through automation and standardization.

• Participate in technology deployments, acquisitions, and onboarding initiatives.

Qualifications

• Bachelor's degree in Information Technology or equivalent experience.

• 5+ years of IT support experience with at least 2 years managing a technical support team.

• Experience managing Service Desk operations and ticketing platforms.

• Strong knowledge of Microsoft 365, Windows, Entra ID/Active Directory, Intune, networking fundamentals, and endpoint management.

• Familiarity with healthcare system integrations strongly preferred; experience in multi-site or multi-EMR environments a plus.

• Working knowledge of HIPAA and healthcare data handling requirements.

• Excellent leadership, communication, customer service, and organizational skills.

Benefits

· Medical, Dental, and Vision Plans

· HSA with Employer Contribution

· FSA

· Generous PTO Program

· 401k with a 4% Match

· Employee Assistance Program

· Life and AD&D Insurance

· Short-Term and Long-Term Disability