ZipRecruiter

Log In

1

It Support Staff Jobs (NOW HIRING)

Prosoco Inc

IT Support Specialist

Lawrence, KS · On-site

The position works closely with the IT Manager and other IT staff to resolve issues and escalate ... Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office applications ...

Insight Recruitment, LLC

IT Support Manager

Omaha, NE · On-site

$90K - $145K/yr

Are you a people-first IT leader who enjoys building high-performing support teams, improving service delivery and creating an exceptional end-user experience? We're partnering with a well ...

SpaceX

IT Support Technician

Hawthorne, CA

$38 - $45/hr

This team delivers the complete life cycle of IT services for the staff at SpaceX, from onboarding ... Network support and troubleshooting. From device connectivity to VLAN configuration. * Configure ...

L7 Solutions

IT Support Technician

Fort Lauderdale, FL · On-site

$42K - $55K/yr

IT Support Technician - Launch Your Tech Career with L7 Solutions! L7 Solutions, a leading IT and ... You will work directly with clients and internal staff of all technical levels and be driven to ...

OmniVision Technologies

IT Support Engineer

Santa Clara, CA · On-site

$110K - $135K/yr

The IT Support Engineer provides support to employees experiencing technical problems and performs ... Creates documents for users, staff, consulting personnel, and developers. * Compares, evaluates ...

EmergeOrtho

IT Support Specialist

Greensboro, NC · On-site

The IT Support Specialist provides both remote and on-site technical support to providers and other staff members. This role serves as the first point of contact for IT-related issues, offering ...

IntelliPro Group Inc.

IT Support Specialist

Plainfield, IL · On-site

$25 - $28/hr

Client Support Associate / IT Support Specialist Duration: 3 Months Contract (Possible Extension / Temp-to-Hire) Location: Plainfield, IL 60544 (Onsite) Schedule: Monday - Friday, 8:00 AM - 5:00 PM ...

K&M Tire

IT Support Representative

Delphos, OH · On-site

$18 - $20/hr

The IT TECHNICAL SUPPORT REPRESENTATIVE I, II, III reports directly to the IT Support Supervisor. Responsibilities include but not limited to; setup and maintenance of computers, network wiring and ...

L7 Solutions

IT Support Escalation

Fort Lauderdale, FL · On-site

$55K - $65K/yr

IT Support Escalation - Solve Complex IT Challenges at L7 Solutions! L7 Solutions, a leader in IT ... staff from technical to non-technical backgrounds. You must have the ability to work in a team ...

Maravai LifeSciences

IT Support II

San Diego, CA · On-site

$36 - $40/hr

Your next role as a Miracle Maker Maravai LifeSciences is seeking a #MiracleMaker to join our IT team as an IT Support II. The IT Support II provides technical support for computer systems, hardware ...

710 Labs

IT Support Specialist

River Rouge, MI · On-site

$55K - $65K/yr

Provide level 1 to level 2 support to company staff * Implement and manage new IT systems and services as directed by the Sr. IT Manager or VP, IT * Develop and implement IT processes and procedures

Civic Credit Union

IT Support Technician

Raleigh, NC · On-site

$21 - $28.75/hr

ABOUT THE POSITION The IT Support Technician will support daily operations of Tier I IT support, ... Consult with functional staff and technical peers to identify and implement effective technology ...

All Lines Technology

IT Support Technician

Pittsburgh, PA · On-site

$20.75 - $28.75/hr

The IT Support Specialist is responsible for providing technical assistance and support to users across the organization, including high-level executive leadership. This role involves troubleshooting ...

Sentinel Blue

IT Support Technician

Charleston, SC

$42K - $55K/yr

Sentinel Blue is looking for an IT Support Technician to join our Operations team on a hybrid basis out of Charleston, SC. This role is for an entry-level IT support person or administrator with ...

Silver Hills Bakery

IT Support Specialist

Rossville, TN · On-site

Position: IT Support Specialist - Level 2 Reports to: IT Support Team Lead We are looking for an IT Support Specialist II to join our IT Team! This role is responsible for providing Level 2 technical ...

Silver Hills Bakery

IT Support Specialist

Rossville, TN · On-site

Position: IT Support Specialist - Level 2 Reports to: IT Support Team Lead We are looking for an IT Support Specialist II to join our IT Team! This role is responsible for providing Level 2 technical ...

Oxford Road

IT Support Specialist

Los Angeles, CA · On-site

The Role The IT Support Specialist is the frontline of Oxford Road's internal technology function, responsible for ensuring that employees can work without friction. This role handles day-to-day ...

previous page

Showing results 41-60

All JobsTechnology JobsDesktop Support JobsComputer Support Specialist JobsIt Support Staff Jobs

It Support Staff information

See salary details

$20K

$49.2K

$97K

How much do it support staff jobs pay per year?

As of Aug 23, 2026, the average yearly pay for it support staff in the United States is $49,223.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,500.00 and $55,000.00 per year, depending on experience, location, and employer.

What is IT support staff?

IT Support Staff are professionals who help maintain and troubleshoot computer systems, networks, and software within an organization. They assist users by resolving technical issues, installing and configuring hardware and software, and ensuring that IT infrastructure runs smoothly. Their role is essential for minimizing downtime, protecting data, and supporting employees in using technology effectively. IT Support Staff may work in-person, remotely, or a combination of both, and often serve as the first point of contact for technical problems.

What are the key skills and qualifications needed to thrive as IT support staff, and why are they important?

To thrive as IT Support Staff, you need a solid understanding of computer hardware, operating systems, and troubleshooting procedures, often supported by a degree in IT or relevant certifications such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with ticketing systems, remote support tools, and diagnostic software is typically required. Strong communication, patience, and problem-solving abilities help IT Support professionals effectively assist users and resolve issues. These skills are crucial for maintaining system reliability, minimizing downtime, and ensuring smooth technological operations within an organization.

What are some common challenges IT support staff face when troubleshooting technical issues for end users?

IT Support Staff often encounter challenges such as diagnosing vague or incomplete problem descriptions, managing multiple support requests simultaneously, and addressing varying levels of user technical proficiency. They must balance providing timely solutions with maintaining clear communication and patience, especially when users are frustrated or under pressure. Additionally, staying updated on evolving technologies and security protocols is crucial to effectively resolve issues and prevent recurring problems.

What is the difference between It Support Staff vs Network Technician?

AspectIt Support StaffNetwork Technician
CertificationsCompTIA A+, Microsoft Certified IT Professional (MCITP)CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, configuring routers/switches, network maintenance
Industry UsageIT support across various industries, end-user supportNetworking companies, ISPs, large enterprises

While both roles involve technical skills, It Support Staff primarily provides end-user support and troubleshooting, whereas Network Technicians focus on maintaining and configuring network infrastructure. The certifications and work environments overlap but differ in specific technical focus.

Who are the top companies hiring for It Support Staff jobs?

The top employers for It Support Staff jobs are:

What states have the most It Support Staff jobs?

States with the most job openings for It Support Staff jobs include:

It Support Staff jobs near you
Infographic showing various It Support Staff job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $49,223 per year, or $23.7 per hour.

IT Support Specialist

Prosoco Inc

Lawrence, KS • On-site

Full-time

Posted 9 days ago

Job description

Description:

To revolutionize the building products industry.

IT Support Specialist

Immediate Supervisor: IT Manager

Classification: Non-exempt Department: [13000]

JOB SUMMARY

The IT Support Specialist serves as the first point of contact for employee technology support across the organization. This role is responsible for responding to support requests, troubleshooting hardware and software issues, provisioning equipment, supporting Microsoft 365 applications, and ensuring employees have the technology resources necessary to perform their jobs. The position works closely with the IT Manager and other IT staff to resolve issues and escalate complex problems when appropriate.

ESSENTIAL FUNCTIONS

  • Serve as the first point of contact for IT support requests.
  • Monitor, prioritize, and respond to help desk tickets.
  • Troubleshoot and resolve desktop, laptop, printer, mobile device, and peripheral issues.
  • Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office applications.
  • Assist with user account setup, password resets, and access requests.
  • Prepare, deploy, and maintain computer equipment and related technology assets.
  • Assist with employee onboarding and offboarding activities.
  • Document incidents, resolutions, and technical procedures.
  • Escalate complex technical issues to senior IT staff when necessary.
  • Support conference room technology, phones, and collaboration tools.
  • Maintain inventory records for hardware and technology assets.
  • Provide professional, friendly customer service to employees at all levels of the organization.

Additional Responsibilities:

  • Complete all assigned training.
  • Contribute to a safe and environmentally secure work environment for themselves, their coworkers, and our customers by following established safety procedures.
  • Assist with seasonal deep cleaning or other special projects as needed.
  • Perform other duties as assigned, if qualified, to meet business demands.

SUPERVISORY RESPONSIBILITIES

N/A

KNOWLEDGE, SKILLS & ABILITIES

  • Strong customer service and communication skills.
  • Demonstrated problem-solving and troubleshooting ability.
  • Familiarity with Windows 11 and Microsoft Office applications.
  • Ability to manage multiple priorities and support requests.
  • Willingness to learn new technologies and business systems.
  • Basic understanding of network concepts

PHYSICAL DEMANDS

  • Finger dexterity: Typing, picking up small objects, and pinching fingers together.
  • Talking: Must frequently convey detailed or important instructions or ideas accurately, loudly or quickly both individually and in small and large groups.
  • Above Average Hearing: Ability to hear average or normal conversations and receive ordinary information, in addition it is important to be able to diagnose problems with hardware by listening to sounds emitted by equipment (some are very faint)
  • Repetitive motions: Movements frequently and regularly required using the wrists, hands and/or fingers.
  • Average Visual Abilities: Average, ordinary visual acuity necessary to prepare or inspect products, focus visual aides and operate machines.
  • Physical Strength: Ability to lift 70 lbs. and exert at least 25 lbs. of force regularly. Job requires walking and climbing to inspect and repair systems.

WORKING CONDITION & ENVIRONMENT

TECHNOLOGY REQUIREMENTS

  • Microsoft Windows
  • Internet Explorer
  • Microsoft Office
  • Word
  • Excel
  • PowerPoint
  • Access
  • Publisher
  • Outlook
  • Adobe Acrobat Reader
  • Adobe Acrobat Distiller
  • ERP systems
  • CRM systmems
  • PROSOCO IMSYS (Information Management System)
  • Scoreboard
  • Microsoft MapPoint
  • Business Map
  • OTHER:
  • PC’s, Servers, and Laptops
  • Laptops
  • Apple Mac Hardware and Software
  • Copiers, Printers, and Scanners
  • Communication Hardware
  • Ro Understanding of PLC’s (Process Logic Controllers)
  • Broad Understanding of all PC based software Network Hubs, Switches, Routers, and Wireless AP’s
  • Virtual Private Networks & Data Encryption
  • Experience with ticketing systems
  • Familiarity with Active Directory, Entra ID or endpoint management tools
Requirements:

See above