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It Support Staff Jobs (NOW HIRING)

Revel Staffing

IT Support Supervisor

Jackson, MS · Remote

$85K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team responsible for IT training, healthcare application support, system readiness, and end-user success. This is a hands-on ...

Revel Staffing

IT Support Supervisor

Tampa, FL · Remote

$85K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team responsible for IT training, healthcare application support, system readiness, and end-user success. This is a hands-on ...

Insight Recruitment

IT Support Manager

Omaha, NE · On-site

Are you a people-first IT leader who enjoys building high-performing support teams, improving service delivery and creating an exceptional end-user experience? We're partnering with a well ...

Southern Pioneer Property & Casualty Ins Co

Be Seen First

IT Support Specialist

Jonesboro, AR · On-site

$40K - $50K/yr

The IT Support Specialist will provide day-to-day technical support and help ensure reliable and ... Escalate complex issues to senior IT staff or third-party vendors as appropriate * Assist with ...

Matrix Global

IT Support Specialist

Jersey City, NJ · On-site +1

Description IT Support Specialist (Onsite/Hybrid) Position Overview We are seeking an experienced IT Support Specialist to provide onsite and remote operational IT support within a fast-paced ...

Quadra

IT Support Technician

Longwood, FL · On-site

$58K - $87K/yr

Position: IT Support Technician Location: Longwood, Florida. This role requires to be on-site 4 days per week. Status: Full-time, permanent (1) Our U.S. team is experiencing strong growth, and we are ...

Live Nation Entertainment

IT Support Representative

Camden, NJ · On-site

$21.75 - $29.75/hr

This role involves troubleshooting IT issues, assisting venue staff, and ensuring technology is ... IT support teams troubleshooting reported issues with venue technology • Be the onsite contact ...

Transdev

IT Support Tech

Tinley Park, IL · On-site

$28.80 - $35.20/hr

The IT support technician provides in person support to employees and supports the System ... Provide strong customer service to clients and staff * Printer, Fax, and other peripherals support ...

Hunting

IT Support Engineer

ME · On-site

The "IT Support Engineer - Desktop & Infrastructure" role is a hybrid role which primarily serves ... Work closely with the rest of the support staff on-site for the business unit support. * Assist ...

Next Step Systems

IT Support Specialist

Tucson, AZ · On-site

Our IT recruiting agencies and staffing companies can help. We help companies that are looking to hire IT Support Specialists for jobs in Tucson, Arizona and in other cities too. Please contact our ...

Superlanet

IT Support Analyst

San Diego, CA · On-site

$60K - $75K/yr

Superlanet is a clinician-led, woman-owned healthcare IT staffing firm supporting hospitals and health systems nationwide. We are seeking a hands-on IT Operations Analyst to support our growing ...

EmergeOrtho

IT Support Specialist

Greensboro, NC · On-site

The IT Support Specialist provides both remote and on-site technical support to providers and other staff members. This role serves as the first point of contact for IT-related issues, offering ...

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All JobsIt Support Staff Jobs

It Support Staff information

See salary details

$20K

$49.2K

$97K

How much do it support staff jobs pay per year?

As of Aug 8, 2026, the average yearly pay for it support staff in the United States is $49,223.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,500.00 and $55,000.00 per year, depending on experience, location, and employer.

What is IT support staff?

IT Support Staff are professionals who help maintain and troubleshoot computer systems, networks, and software within an organization. They assist users by resolving technical issues, installing and configuring hardware and software, and ensuring that IT infrastructure runs smoothly. Their role is essential for minimizing downtime, protecting data, and supporting employees in using technology effectively. IT Support Staff may work in-person, remotely, or a combination of both, and often serve as the first point of contact for technical problems.

What is the difference between It Support Staff vs Network Technician?

AspectIt Support StaffNetwork Technician
CertificationsCompTIA A+, Microsoft Certified IT Professional (MCITP)CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, configuring routers/switches, network maintenance
Industry UsageIT support across various industries, end-user supportNetworking companies, ISPs, large enterprises

While both roles involve technical skills, It Support Staff primarily provides end-user support and troubleshooting, whereas Network Technicians focus on maintaining and configuring network infrastructure. The certifications and work environments overlap but differ in specific technical focus.

What are some common challenges IT support staff face when troubleshooting technical issues for end users?

IT Support Staff often encounter challenges such as diagnosing vague or incomplete problem descriptions, managing multiple support requests simultaneously, and addressing varying levels of user technical proficiency. They must balance providing timely solutions with maintaining clear communication and patience, especially when users are frustrated or under pressure. Additionally, staying updated on evolving technologies and security protocols is crucial to effectively resolve issues and prevent recurring problems.

What are the key skills and qualifications needed to thrive as IT support staff, and why are they important?

To thrive as IT Support Staff, you need a solid understanding of computer hardware, operating systems, and troubleshooting procedures, often supported by a degree in IT or relevant certifications such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with ticketing systems, remote support tools, and diagnostic software is typically required. Strong communication, patience, and problem-solving abilities help IT Support professionals effectively assist users and resolve issues. These skills are crucial for maintaining system reliability, minimizing downtime, and ensuring smooth technological operations within an organization.
Who are the top companies hiring for It Support Staff jobs? The top employers for It Support Staff jobs are:
What states have the most It Support Staff jobs? States with the most job openings for It Support Staff jobs include:
It Support Staff jobs near you
Infographic showing various It Support Staff job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $49,223 per year, or $23.7 per hour.

Information Technology Support Specialist

Direct Recruiters, Inc.

Solon, OH • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

IT Specialist


Direct Recruiters Inc. is seeking an IT Specialist to support the continued growth and development of our Information Technology department. As a nationally recognized executive search firm, DRI consistently ranks among the best in the industry for delivering superior results.


Day-to-Day:

  • Provide technical support for end-users and office technologies per established policies and procedures.
  • Manage and support hardware for remote office environments.
  • Deploy and retrieve home office hardware for remote users.
  • Deliver deskside and MFP printer support.
  • Ensure timely resolution of IT support tickets, meeting established SLAs.
  • Maintain hardware inventory and facilitate hardware ordering requests.
  • Play an active role in developing and implementing IT processes and procedures.
  • Provide IT support for new remote office setups.
  • Assist users with the installation and setup of computer hardware and peripherals.


Why DRI?

  • Supportive Environment: A small office setting with a fun, team-focused atmosphere where your contributions are valued.
  • Comprehensive Benefits: Well-rounded benefits package, including a 401(k)-retirement plan and health, dental, vision and life insurance
  • Work-Life Balance – PTO and a flexible work environment to support your well-being.
  • Vibrant Office Culture


As an IT Specialist, you will work closely with the rest of our team to ensure that our company uses the most up-to-date technology to run our business and that our company's hardware and software are compatible, secure, and scalable. You will also manage our internal network and support our onsite and remote staff.


What We’re Looking For:

  • 2+ years of verified experience in a corporate IT support role.
  • Proficiency in Windows 11, Office 365 administration, and Microsoft Office.
  • Experience with Zoom and Teams.
  • Strong knowledge of PC hardware troubleshooting and common software issues.
  • Mac OS troubleshooting experience.
  • Familiarity with Apple and Android phone support.
  • Ability to provide remote and phone-based support.
  • Strong team player with the ability to work under deadlines and unsupervised.
  • Experience using remote management tools for troubleshooting and support.
  • Must pass a background check and drug screening.
  • Comfortable working onsite full-time in Solon, OH (this is not a remote role).


Additional Preferred Skills:

  • Experience using a help desk ticketing system.
  • Knowledge of SonicWall and general networking concepts.
  • Ability to manage multiple projects simultaneously.

Apply