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It Support Representative Jobs in Silver Spring, MD

Trustar Bank

IT Support Specialist

Mclean, VA · On-site

  • Medical

  • Retirement

  • PTO

The IT Support Specialist will follow all established policies and procedures of the Bank. Detailed Job Duties will include * Resolve escalated Tier 1 service desk tickets. * Open and manage service ...

Trustar Bank

IT Support Specialist

Mclean, VA

  • Medical

  • Retirement

  • PTO

The IT Support Specialist will follow all established policies and procedures of the Bank. Detailed Job Duties will include * Resolve escalated Tier 1 service desk tickets. * Open and manage service ...

Trustar Bank

IT Support Specialist

Mclean, VA

  • Medical

  • Retirement

  • PTO

The IT Support Specialist will follow all established policies and procedures of the Bank. Detailed Job Duties will include * Resolve escalated Tier 1 service desk tickets. * Open and manage service ...

SpaceX

IT Support Technician

Washington, DC · On-site

$38 - $45/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. IT SUPPORT TECHNICIAN SpaceX is looking for an experienced IT Suppor ...

Nwis

IT Support Services

Arlington, VA

$77K - $163K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Nightwing is seeking a Technical Engagement Network (TEN) Lab Manager with experience in customer service and IT support operations to be a member of the IT support services desk in the customer ...

Nightwing

IT Support Services

Arlington, VA · On-site

$77K - $163K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Nightwing is seeking a Technical Engagement Network (TEN) Lab Manager with experience in customer service and IT support operations to be a member of the IT support services desk in the customer ...

Nightwing

IT Support Services

Arlington, VA · On-site

$77K - $163K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Nightwing is seeking a Technical Engagement Network (TEN) Lab Manager with experience in customer service and IT support operations to be a member of the IT support services desk in the customer ...

Nwis

IT Support Services

Arlington, VA

$77K - $163K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Nightwing is seeking a Technical Engagement Network (TEN) Lab Manager with experience in customer service and IT support operations to be a member of the IT support services desk in the customer ...

finnegan

IT Support Specialist

Reston, VA · On-site

$38.60 - $43.08/hr

Role Overview The IT Support Specialist is responsible for providing first level on-site end user support for issues involving firm provided hardware (desktop, laptop, and mobile) and software in a ...

The Nuclear Company

IT Support Specialist

Washington, DC · On-site

$81K - $98K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

About the role The IT Support Specialist provides technical assistance to end-users, ensuring efficient operation of hardware, software, and network systems. This role involves troubleshooting issues ...

The Nuclear Company

IT Support Specialist

Washington, DC

$81K - $98K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

About the role The IT Support Specialist provides technical assistance to end-users, ensuring efficient operation of hardware, software, and network systems. This role involves troubleshooting issues ...

USHP

Healthcare IT Support Specialist

Greenbelt, MD · On-site

Capitol Cardiology Position Title : IT Support Specialist Location : Greenbelt, MD (in office ... The work environment characteristics described here are representative of those an employee ...

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All JobsIt Support Representative JobsIt Support Representative Jobs in Silver Spring, MD

It Support Representative information

See Silver Spring, MD salary details

$12

$22

$44

How much do it support representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for it support representative in Silver Spring, MD is $22.61, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $24.09 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Support Representative?

To thrive as an IT Support Representative, you need a solid understanding of computer systems, troubleshooting techniques, and a relevant qualification such as a degree or certification in information technology. Familiarity with help desk ticketing systems, remote desktop tools, and operating systems like Windows, macOS, or Linux is typically required. Strong communication skills, patience, and problem-solving ability help you effectively assist users and resolve issues quickly. These skills ensure efficient technical support, minimize downtime, and maintain high levels of user satisfaction.

What is the difference between It Support Representative vs Help Desk Technician?

It Support RepresentativeHelp Desk Technician
Provides technical support to end-users, troubleshooting hardware and software issues, often remotely or on-site.Handles initial user inquiries, resolves basic technical problems, and escalates complex issues to specialized teams.

Both roles require similar certifications like CompTIA A+ and work in IT support environments. The It Support Representative often has a broader scope, including on-site support, while Help Desk Technicians primarily handle remote or phone-based support. They are both essential in maintaining IT operations and are frequently used interchangeably, but the It Support Representative typically involves more direct user interaction and diverse technical tasks.

What is an IT Support Representative?

IT Support Representatives are professionals who provide technical assistance and support to individuals or organizations experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries, and help users resolve technical challenges through various channels like phone, email, or chat. Their responsibilities may include installing and configuring software, diagnosing hardware issues, and guiding users through solutions to ensure smooth and efficient IT operations.

What are some common challenges faced by IT Support Representatives and how can they be managed?

IT Support Representatives often encounter challenges such as handling high volumes of support tickets, troubleshooting a wide variety of technical issues, and balancing urgent requests from multiple users. Managing these challenges requires strong time management, effective communication, and a methodical approach to problem-solving. Utilizing ticketing systems, collaborating with team members, and staying updated on the latest technologies can help representatives provide efficient support and reduce stress.

What are popular job titles related to It Support Representative jobs in Silver Spring, MD?

For It Support Representative jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching It Support Representative jobs in Silver Spring, MD look for?

The top searched job categories for It Support Representative jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for It Support Representative jobs?

Cities near Silver Spring, MD with the most It Support Representative job openings:

It Support Representative jobs near you
Infographic showing various It Support Representative job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,022 per year, or $22.6 per hour.

IT Support Specialist

Trustar Bank

Mclean, VA • On-site

Full-time

Medical, Retirement, PTO

Posted 17 days ago

Job description

Trustar Bank is a community bank conceived to meet the banking needs of businesses and individuals in the greater metropolitan Washington DC area. The Organizers of the Bank are experienced bankers, bank investors, and business professionals in the Bank's target market area. Rapid consolidation in the Bank's target market has created an opportunity for a community-based commercial bank.
"At Trustar, our mission is to be your partner for financial success, to provide a sound investment for our shareholders, and to support our local community."
A viable market, sufficient capital, engaged leadership, and strong management are critical success factors for any financial institution. Service differentiates one bank from another. As a community bank, Trustar Bank's strategy is to be a personalized alternative to larger, super-regional financial institutions that increasingly dominate the Bank's primary market. Our mission statement emphasizes personal service, responsiveness, and a willingness to tailor products and services to meet the needs of our customers:
"Our unique approach to financial services and our 'can do' attitude sets us apart from our competition. At Trustar, our philosophy is to provide customized banking solutions and top-notch service that truly addresses your individual needs."
Trustar Bank is currently seeking an experienced IT Support Specialist who will provide support to end users on a variety of technology or systems related issues. This position will primarily resolve escalated Tier 1 service desk tickets. Must be familiar with a variety of the field's concepts, practices and procedures. The IT Support Specialist will follow all established policies and procedures of the Bank.
Detailed Job Duties will include
  • Resolve escalated Tier 1 service desk tickets.
  • Open and manage service tickets with 3rd party vendors.
  • Troubleshoot hardware, software, network, and application issues.
  • Support Windows laptops, desktops, and mobile devices.
  • Manage printers, scanners, docking stations, and peripherals.
  • Monitor and manage disk space utilization across virtual machines, proactively identifying capacity issues and implementing corrective actions to maintain system performance and availability.
  • Support remote users and branch locations.
  • Provide administration and support for Citrix Virtual Apps and Desktops environments, troubleshooting escalated user access, performance, and connectivity issues.
  • Troubleshoot M365 Office suite such as Outlook, Teams, OneDrive, and SharePoint issues.
  • Manage mailbox permissions and distribution groups.
  • Support MFA and password resets.
  • Assist with Microsoft Entra ID (Azure AD) administration.
  • Enroll and manage mobile devices.
  • Monitor endpoint compliance.
  • Investigate endpoint security alerts.
  • Support antivirus and EDR platforms.
  • Troubleshoot LAN/WAN connectivity issues.
  • Support VPN access and remote connectivity.
  • Diagnose DNS, DHCP, and TCP/IP problems.
  • Support onboarding and offboarding processes; new accounts and equipment.
  • Maintain user access controls.
  • Administer and maintain endpoint management platforms such as ManageEngine Endpoint Central and Microsoft Intune.
  • Maintain accurate asset tracking and inventory records within the organization's IT Asset Management (ITAM) system and Configuration Management Database (CMDB).
  • Track asset lifecycle activities including procurement, deployment, relocation, maintenance, replacement, and disposal.
  • Deploy Microsoft Patch Tuesday updates to workstations and servers following change management procedures; monitor compliance and remediate failed installations.
  • Coordinate emergency and out-of-band security patch deployments.
  • Maintain endpoint security baselines and system configurations.
  • Support and troubleshoot SharePoint user provisioning, access management, and role-based security administration, service requests, and performance issues in accordance with established SLAs.
  • Provide support for enterprise mobile device management platforms such as Microsoft Intune. Troubleshoot escalated mobile device issues involving enrollment, policy application, compliance, application deployment, and device connectivity.
  • Perform other duties as assigned

Requirements include:
  • Bachelor's Degree in Information Technology or related field
  • Five or more years of experience in IT Field in corporate environment.
  • Must have technical proficiencies in the following platforms: Citrix virtual desktop environments, Windows Server 2008, 2010, Exchange Server 2010, VoIP telephone systems.
  • Must be familiar with and have experience in PC and Peripheral installation and repairs.
  • Must know Active Directory and Group Policies and be familiar with Citrix virtual desktop environments.
  • Thorough understanding of building systems.
  • Knowledge of Microsoft Office applications, Office 365, Remote Desktop, Ethernet, Adobe and Acrobat.
  • Good Interpersonal skills
  • An ability to prioritize multiple tasks
  • Ability to work independently
  • Excellent communications skills both written and verbal
  • Must rely on experience and judgment to plan and accomplish goals.
  • Proficiency in MS Office (Word and Excel)

Trustar Bank has grown rapidly since its start in 2019. With an all-star team and fast-paced environment, this is an exciting opportunity to join a great Team. We also provide an outstanding benefits package to include a NO Deductible health care plan, a strong 401(k) with discretionary company match, LifeLock premier for all employees, and a generous PTO plan. This is an in-office position and a professional environment. We are an equal opportunity employer. Compensation commensurate with experience and background, range begins at $80,000.

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