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It Support Representative Jobs in Silver Spring, MD

Virginia Tire & Auto

IT Support Specialist

Ashburn, VA · On-site

Virginia Tire & Auto is committed to making car care as stress-free as possible, and they are seeking an IT Support Specialist to ensure the smooth functioning of their IT infrastructure. This role ...

KBR

IT Support Technician

Chantilly, VA

$123K - $151K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Title: IT Support Technician Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the ...

KBR

IT Support Technician

Chantilly, VA

$149K - $182K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Title: IT Support Technician Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the ...

KBR, Inc.

IT Support Technician

Chantilly, VA · On-site

$123K - $151K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Title: IT Support Technician Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the ...

KBR, Inc.

IT Support Technician

Chantilly, VA · On-site

$149K - $182K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Title: IT Support Technician Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the ...

Clarity Innovations

IT Support Engineer

Herndon, VA · On-site

$67K - $202K/yr

IT Support Engineer Role Overview As a versatile IT Support Engineer, you serve as the critical bridge between foundational operational support and high-level strategic implementation. You are ...

Virginia Tire and Auto

IT Support Specialist

Ashburn, VA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The IT Support Specialist plays a key role in ensuring the smooth functioning of Virginia Tire & Auto's IT infrastructure by providing technical support, maintaining system security, and contributing ...

Virginia Tire & Auto

IT Support Specialist

Ashburn, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The IT Support Specialist plays a key role in ensuring the smooth functioning of Virginia Tire & Auto's IT infrastructure by providing technical support, maintaining system security, and contributing ...

TAD PGS, Inc

IT Support Technician

Washington, DC

$29.86/hr

  • Medical

  • Retirement

The IT Support Technician provides second-level end-user support for personnel, resolving complex hardware, software, and connectivity issues that cannot be resolved at first contact. This role ...

TAD PGS, Inc.

IT Support Technician

Washington, DC

$29.86/hr

  • Medical

  • Retirement

The IT Support Technician provides second-level end-user support for personnel, resolving complex hardware, software, and connectivity issues that cannot be resolved at first contact. This role ...

USAJOBS - Search

IT Support Analyst

Fort Belvoir, VA

$125K/yr

To qualify for an IT SUPPORT ANALYST, your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular ...

SpaceX

IT Support Technician

Washington, DC

$38 - $45/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

IT SUPPORT TECHNICIAN SpaceX is looking for an experienced IT Support Technician with strong knowledge and experience in world class IT service delivery. Candidates must have experience working in ...

Cymertek

IT Support Specialist

Annapolis Junction, MD · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

IT Support Specialist LOCATION Annapolis Junction, MD 20701 CLEARANCE TS/SCI Full Poly (Please note this position requires full U.S. Citizenship) KEY SUMMARY Are you passionate about technology and ...

Clarity Innovations

IT Support Engineer

Herndon, VA · On-site

Join us as we continue to lead innovation and tackle the most pressing challenges in national security. IT Support Engineer Role Overview As a versatile IT Support Engineer, you serve as the critical ...

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Showing results 21-40

All JobsIt Support Representative JobsIt Support Representative Jobs in Silver Spring, MD

It Support Representative information

See Silver Spring, MD salary details

$12

$22

$44

How much do it support representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for it support representative in Silver Spring, MD is $22.61, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $24.09 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Support Representative?

To thrive as an IT Support Representative, you need a solid understanding of computer systems, troubleshooting techniques, and a relevant qualification such as a degree or certification in information technology. Familiarity with help desk ticketing systems, remote desktop tools, and operating systems like Windows, macOS, or Linux is typically required. Strong communication skills, patience, and problem-solving ability help you effectively assist users and resolve issues quickly. These skills ensure efficient technical support, minimize downtime, and maintain high levels of user satisfaction.

What is the difference between It Support Representative vs Help Desk Technician?

It Support RepresentativeHelp Desk Technician
Provides technical support to end-users, troubleshooting hardware and software issues, often remotely or on-site.Handles initial user inquiries, resolves basic technical problems, and escalates complex issues to specialized teams.

Both roles require similar certifications like CompTIA A+ and work in IT support environments. The It Support Representative often has a broader scope, including on-site support, while Help Desk Technicians primarily handle remote or phone-based support. They are both essential in maintaining IT operations and are frequently used interchangeably, but the It Support Representative typically involves more direct user interaction and diverse technical tasks.

What is an IT Support Representative?

IT Support Representatives are professionals who provide technical assistance and support to individuals or organizations experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries, and help users resolve technical challenges through various channels like phone, email, or chat. Their responsibilities may include installing and configuring software, diagnosing hardware issues, and guiding users through solutions to ensure smooth and efficient IT operations.

What are some common challenges faced by IT Support Representatives and how can they be managed?

IT Support Representatives often encounter challenges such as handling high volumes of support tickets, troubleshooting a wide variety of technical issues, and balancing urgent requests from multiple users. Managing these challenges requires strong time management, effective communication, and a methodical approach to problem-solving. Utilizing ticketing systems, collaborating with team members, and staying updated on the latest technologies can help representatives provide efficient support and reduce stress.

What are popular job titles related to It Support Representative jobs in Silver Spring, MD?

For It Support Representative jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching It Support Representative jobs in Silver Spring, MD look for?

The top searched job categories for It Support Representative jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for It Support Representative jobs?

Cities near Silver Spring, MD with the most It Support Representative job openings:

It Support Representative jobs near you
Infographic showing various It Support Representative job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,022 per year, or $22.6 per hour.

IT Support Specialist

Virginia Tire & Auto

Ashburn, VA • On-site

Full-time

Re-posted 29 days ago

Job description

Job Summary:
Virginia Tire & Auto is committed to making car care as stress-free as possible, and they are seeking an IT Support Specialist to ensure the smooth functioning of their IT infrastructure. This role involves providing technical support, maintaining system security, and collaborating on cross-functional IT projects.
Responsibilities:
• Monitor and troubleshoot network connectivity across locations, including routers, switches, and VPN connections, to ensure reliable system performance.
• Manage and resolve help desk tickets, ensuring timely resolution and adherence to internal SLAs.
• Assist in the development, implementation, and maintenance of IT systems and departmental processes to enhance operational efficiency.
• Assist in maintaining business continuity protocols to support the organization during emergency situations or data loss.
• Evaluate and implement new hardware and software to meet operational needs and improve system performance.
• Track and document IT inventory and assets, ensuring up-to-date records of all in-store communication technologies.
• Collaborate with internal teams and external vendors on cross-functional IT initiatives.
• Provide technical support to staff members, troubleshooting and resolving issues as they arise.
• Actively learn organizational systems and become an expert through self-teaching, reviewing documentation, and guided learning processes.
• Perform other related duties as assigned.
Qualifications:
Required:
• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• 3-5 years of experience in an IT support or specialist role, with a strong understanding of computer systems, networks, and security.
• Excellent problem-solving and analytical skills with attention to detail.
• Strong organizational and time management skills, with the ability to manage multiple tasks effectively.
• Self-motivated and capable of working independently as well as part of a team.
• Excellent written and verbal communication skills in English.
• Ability to learn and adapt quickly to evolving technologies and organizational needs.
• Experience with technical writing and documentation, with proficiency in IT tools and systems.
Company:
For more than 45 years, Virginia Tire & Auto has been taking the stress out of car care for customers throughout Northern Virginia and Richmond. Founded in 1976, the company is headquartered in Ashburn, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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