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It Support Representative Jobs in Iowa (NOW HIRING)

St. Ambrose University

IT Support Technician

Cedar Rapids, IA · On-site

$21.25 - $29.25/hr

IT Support TechnicianMount Mercy University is seeking a customer-focused IT Support Technician to provide frontline technology support for faculty, staff, and students. This role serves as the first ...

St. Ambrose University

IT Support Technician

Cedar Rapids, IA · On-site

$21.25 - $29.25/hr

IT Support Technician Mount Mercy University is seeking a customer-focused IT Support Technician to provide frontline technology support for faculty, staff, and students. This role serves as the ...

St. Ambrose University

IT Support Technician

Cedar Rapids, IA · On-site

$21.25 - $29.25/hr

IT Support Technician Mount Mercy University is seeking a customer-focused IT Support Technician to provide frontline technology support for faculty, staff, and students. This role serves as the ...

Versova

IT Support Technician II

Clarion, IA · On-site

$19.25 - $26.50/hr

Job Title: IT Support Technician II Department: IT Location: Clarion, Iowa Reports To: Regional IT Manager Job Type: Fulltime Travel: 10-15% Job Summary The IT Support Technician II (ITST) is ...

U.S. Navy

IT Support Specialist

Newhall, IA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Correctionville, IA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

State Center, IA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Colo, IA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Denmark, IA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Newton, IA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Alta, IA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Stuart, IA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

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All JobsIt Support Representative JobsIt Support Representative Jobs in Iowa

It Support Representative information

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How much do it support representative jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for it support representative in Iowa is $20.54, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $21.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Support Representative?

To thrive as an IT Support Representative, you need a solid understanding of computer systems, troubleshooting techniques, and a relevant qualification such as a degree or certification in information technology. Familiarity with help desk ticketing systems, remote desktop tools, and operating systems like Windows, macOS, or Linux is typically required. Strong communication skills, patience, and problem-solving ability help you effectively assist users and resolve issues quickly. These skills ensure efficient technical support, minimize downtime, and maintain high levels of user satisfaction.

What is the difference between It Support Representative vs Help Desk Technician?

It Support RepresentativeHelp Desk Technician
Provides technical support to end-users, troubleshooting hardware and software issues, often remotely or on-site.Handles initial user inquiries, resolves basic technical problems, and escalates complex issues to specialized teams.

Both roles require similar certifications like CompTIA A+ and work in IT support environments. The It Support Representative often has a broader scope, including on-site support, while Help Desk Technicians primarily handle remote or phone-based support. They are both essential in maintaining IT operations and are frequently used interchangeably, but the It Support Representative typically involves more direct user interaction and diverse technical tasks.

What is an IT Support Representative?

IT Support Representatives are professionals who provide technical assistance and support to individuals or organizations experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries, and help users resolve technical challenges through various channels like phone, email, or chat. Their responsibilities may include installing and configuring software, diagnosing hardware issues, and guiding users through solutions to ensure smooth and efficient IT operations.

What are some common challenges faced by IT Support Representatives and how can they be managed?

IT Support Representatives often encounter challenges such as handling high volumes of support tickets, troubleshooting a wide variety of technical issues, and balancing urgent requests from multiple users. Managing these challenges requires strong time management, effective communication, and a methodical approach to problem-solving. Utilizing ticketing systems, collaborating with team members, and staying updated on the latest technologies can help representatives provide efficient support and reduce stress.
What are popular job titles related to It Support Representative jobs in Iowa? For It Support Representative jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching It Support Representative jobs in Iowa look for? The top searched job categories for It Support Representative jobs in Iowa are:
It Support Representative jobs near you
Infographic showing various It Support Representative job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $42,723 per year, or $20.5 per hour.

IT Technical Support Representative

Waldorf University

Forest City, IA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 2 days ago

Waldorf University rating

7.1

Company rating: 7.1 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

409th of 617 rated colleges and universities

Job description

Waldorf University is seeking interested and qualified candidates to join and add to the IT Department in Forest City IA, as a full-time IT Technical Support Representative. This position will support and maintain in-house and remote computer equipment and peripherals. This includes installing, diagnosing, repairing, maintaining and upgrading all hardware and equipment while ensuring optimal workstation and network performance. Must be able to troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required. The IT Technical Support Representative must be able to move throughout campus to deliver hands-on support, respond promptly to service needs, and ensure reliable technology operations across multiple buildings. Primary work hours are 8:00am-5:00pm Monday through Friday with occasional evenings/weekends and extended hours when requested. Maintenance activities that affect service availability routinely require work outside of regular business hours. Excellent customer service and telephone support skills required.
Specific Responsibilities
  • Provide friendly, customer service in the capacity of a help desk assistance
  • Prepare computers for residential campus use
  • Provide technical support for both hardware and software issues
  • Provide computer Move/Add/Change support in response to approved requests
  • Support University programs and policies
  • Apply hardware and software updates and upgrades as required
  • Repair University hardware and equipment as needed
  • Instruct users in the use of equipment and software
  • Troubleshoot application and system issues to resolution with minimal disruption to University operations
  • Maintain software, applications and equipment for low and mid-tier levels to ensure maximum uptime and reliability
  • Software and hardware familiarity should include both PC and MAC
  • Answer client's inquiries in person, through email and via telephone concerning systems operations
  • Diagnose system hardware, software and end user problems. Recommend or perform remedial actions to correct problems on knowledge of system operation
  • AV setup and support
  • Perform other related duties as required

Qualifications
  • Completion of two years of college or equivalent with major in computer related courses; or equivalent combination of educational and experience working with personal computers
  • Experience working in an IT Help Desk capacity
  • Microsoft Certification Desktop Support Technician certification strongly desired
  • Experience working with telecom equipment is a plus
  • Interest and experience with AV equipment and set up

Benefits: This is a full-time, non-exempt and benefit eligible position. Waldorf University offers a comprehensive benefit package with including: health, life, LTD, 401k match and tuition benefits for employees and their families, in addition to options in dental, vision, supplemental and voluntary life insurances and FLEX spending plan.
To Apply: Interested and qualified candidates are asked to apply through the link below, upload their application materials including a letter of interest outlining your qualifications, a resume, and contact information for at least three professional references. Final candidate will be subject to a background investigation.
Review of applicants will begin immediately and continue until position is filled.
More information about Waldorf, visit: https://www.waldorf.edu/about
Check out the Forest City aerial video created and produced by Waldorf's very own History Professor, Dr. Kevin Mason, for his "Notes on Iowa" project https://www.youtube.com/watch?v=xRDnPXu7GYI
Since 1903, Waldorf University has created opportunities for learning and service to students seeking well-rounded lives through education by establishing engaging online and residential communities centered on learning and faith. As a liberal arts university with core values Waldorf offers a curriculum to liberate the way students think so that they may develop a basic understanding and knowledge of how those in a variety of disciplines think and approach life. As a liberal arts university, Waldorf seeks to instill values of service, community, critical inquiry, and lifelong learning in each student and in the very culture of the college community. These values and this education prepare our graduates to understand and contribute to life in our complex and ever-changing world.

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