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It Support Remote Job Jobs (NOW HIRING)

Mondo

IT Support Specialist

Manhattan, NY · Remote

Job Title: IT Support Specialist Location-Type: NYC onsite Start Date Is: ASAP Duration: (contract ... Provide expert-level technical support for end-user workstations for remote and NYC-based employees ...

Addison Group

IT Support Specialist II

Austin, TX · Remote

$75K - $80K/yr

Information Technology Systems Support Specialist II Duration: FTE Work Location: Austin, TX - ... Install, configure, and deploy hardware, software, and peripherals for onsite and remote users.

CW IT SUPPORT INC

Tier 1 Support Technician

Wilmington, NC · On-site +1

$35K - $40K/yr

We pay bonuses for passing certifications in the IT field, as well as reimburse for testing costs. We also pay for the training materials. Job Duties: * Work primarily in a remote support role ...

Connection

IT Support Specialist; HYBRID

MO · On-site +1

$30 - $34/hr

Must be able to work on-site in Columbia, MO 1-2 times per month, otherwise remote. Job Type: Full-Time, Contract-to-Hire Compensation: $30-34/hr Position Summary The IT Support Specialist II plays a ...

Medisolv, Inc

IT Support Engineer

You'll spend your time supporting employees, managing core IT systems, and continuously improving how we onboard, offboard, and manage technology across the company. A strong candidate is someone who:

Vida Health

IT Support Coordinator

Charleston, WV · Remote

As a core member of our IT team, you will be the first line of support for our end users, ensuring ... LI-remote We may use artificial intelligence (AI) tools to support parts of the hiring process ...

Vida Health

IT Support Coordinator

$70K - $80K/yr

As a core member of our IT team, you will be the first line of support for our end users, ensuring ... LI-remote We may use artificial intelligence (AI) tools to support parts of the hiring process ...

ACF Technologies, Inc.

IT Support Tier I

Asheville, NC · Remote

$18 - $21/hr

The Customer Care, IT Support Tier I will support external clients in their use of ACF's products ... This is a remote work from home position using ACF supplied hardware. Must have good/excellent ...

Sentinel

AV / IT Support Engineer

Deerfield, IL · On-site +1

$40 - $45/hr

Experience supporting hybrid work environments and remote collaboration technologies . We focus on ... IT services and solutions provider in the US. We have aligned with many of today's global ...

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It Support Remote Job information

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How much do it support remote job jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for it support remote job in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What is an IT Support Remote Job?

An IT Support Remote Job involves assisting users and organizations with technical issues related to computer systems, networks, and software, all while working from a remote location. Professionals in these roles troubleshoot problems, provide guidance, and maintain IT systems through phone, chat, email, or remote desktop tools. This setup allows for flexibility and the ability to support clients or employees from anywhere with an internet connection. Remote IT support jobs often require strong communication skills, technical knowledge, and the ability to work independently.

What is the difference between It Support Remote Job vs Help Desk Technician?

AspectIt Support Remote JobHelp Desk Technician
CredentialsCompTIA A+, Network+, or similar certificationsCompTIA A+ or similar certifications
Work EnvironmentRemote, often independentOn-site or remote, customer-facing
Industry UsageIT support, tech companies, managed servicesIT support, customer service, tech support
Search IntentRemote IT support rolesHelp desk or tech support jobs

While both roles involve troubleshooting and technical support, It Support Remote Jobs typically focus on providing remote technical assistance for various IT issues, often requiring certifications like CompTIA A+. Help Desk Technicians may work on-site or remotely, handling customer inquiries and basic troubleshooting. The main difference lies in the scope and environment, with It Support Remote Jobs emphasizing remote work and broader technical responsibilities.

How do remote IT Support professionals typically collaborate with on-site teams and end-users?

Remote IT Support specialists often use a combination of communication tools such as email, instant messaging, and video conferencing to stay connected with on-site teams and end-users. They utilize remote desktop software to troubleshoot and resolve technical issues without being physically present. Regular check-ins and clear documentation are essential for ensuring smooth coordination, particularly when dealing with urgent incidents or complex technical problems. Building strong relationships and maintaining prompt, clear communication are key to supporting both technical and non-technical colleagues effectively in a remote environment.

What are the key skills and qualifications needed to thrive as an IT Support professional in a remote job, and why are they important?

To thrive as a remote IT Support professional, you need strong troubleshooting abilities, a good understanding of computer systems and networks, and often a relevant degree or certifications like CompTIA A+ or Microsoft Certified IT Professional. Familiarity with remote desktop tools, ticketing systems, and collaboration platforms is essential to efficiently resolve user issues. Excellent communication, problem-solving, and time management skills are vital for providing clear assistance and managing tasks independently. These skills ensure effective technical support, minimize downtime, and maintain productivity in a remote work environment.
Infographic showing various It Support Remote Job job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

IT Helpdesk Support Specialist II

asburyauto

Sandy Springs, GA • Remote

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

The IT Help Desk Support Specialist II serves as a primary point of contact for technology support across the organization. This role provides technical assistance to end users by resolving issues submitted through our ticketing system and supporting employees via phone, remote support, and other communication channels.

The ideal candidate has strong troubleshooting skills, excellent customer service abilities, and previous experience supporting users in a fast-paced business environment.

Key Responsibilities

  • Respond to and resolve IT support tickets submitted through the help desk platform
  • Provide technical support over the phone and through remote assistance tools
  • Troubleshoot hardware, software, network, and application issues
  • Escalate complex issues to appropriate IT teams when necessary
  • Document troubleshooting steps and resolutions within the ticketing system
  • Support user account administration and access management
  • Assist with workstation deployments, upgrades, and technology rollouts
  • Maintain a high level of customer service and professionalism
  • Follow established service level agreements (SLAs) and support procedures
  • Participate in ongoing IT projects and process improvements

Required Qualifications

  • Minimum 3 years of professional IT support or Help Desk experience
  • Strong troubleshooting and problem-solving skills
  • Experience supporting Windows environments, Microsoft 365, and common business applications
  • Experience working with ticket management systems
  • Excellent verbal and written communication skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Strong customer service mindset and attention to detail

Preferred Qualifications

  • Previous IT experience supporting an automotive dealership group or automotive retail organization
  • Experience with Tekion dealership management systems
  • Familiarity with dealership technology platforms and workflows (CDK, R&R - Reynolds & Reynolds, Cox Automotive,).
  • Experience supporting enterprise applications and remote users
  • Technical certifications (CompTIA, Microsoft, ITIL, etc.) are a plus

Career Growth Opportunity

This is a mid-level position designed for professionals who want to continue building their IT careers. Successful candidates will have opportunities to expand their technical expertise and pursue advancement within Asbury's growing IT organization, including paths into:

  • Systems Administration
  • Network Engineering
  • Cybersecurity
  • Cloud Technologies
  • IT Operations
  • Application Support
  • IT Leadership

Pay and Recognition: 

  • Weekly pay
  • Paid holidays & paid time off 
  • Paid training 
  • Stock Awards (select management and front-line team member’s eligible)

Insurance / Retirement: 

  • Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans 
  • Up to 12 weeks paid pregnancy leave (disability leave) 
  • Paid Parental Leave 
  • Health savings 
  • Flex spending accounts (tax free) 
  • Short-term and Long-term disability plans 
  • Life Insurance (Whole Life and Term) 
  • 401k with company match

Learning, Tuition Assistance and Career Development: 

  • Digital career path tool to assist with career development 
  • Continuous training through Asbury's Internal Learning Management System 

Professional growth and development opportunities Additional advantages: 

  • Student loan relief resources 
  • Employee assistance program 
  • Employee discounts on parts and service repairs 
  • Scholarship awards 
  • Opportunities to join our community service initiatives, which includes paid volunteer hours 
  • Aggressive Employee referral program with bonus opportunities

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