Job Summary:
Clark Bros, Inc. is a trusted leader in the construction industry focused on sustainable change in water, power, and renewable energy resources. The IT Support Technician is responsible for providing technical assistance and support to employees, maintaining computer systems, and ensuring efficient operations.
Responsibilities:
• Provide technical support to employees for computer hardware, software, printers, mobile devices, and network-related issues.
• Install, configure, maintain, and troubleshoot desktops, laptops, monitors, phones, and other office technology equipment.
• Assist with onboarding and offboarding employees, including setup and deactivation of user accounts, email access, and system permissions.
• Support Microsoft Office 365 applications, file sharing systems, and remote access tools.
• Respond to IT support requests in a timely and professional manner and maintain accurate records of issues and resolutions.
• Coordinate with vendors and service providers for equipment repairs, software licensing, and technical support when needed.
• Perform routine system maintenance, software updates, and equipment inventory tracking.
• Assist in maintaining cybersecurity best practices, including password management, multi-factor authentication, and user awareness.
• Support office and jobsite technology needs, including internet connectivity, conferencing equipment, and mobile devices.
• Collaborate with internal departments to identify technology needs and assist with implementation of IT solutions and process improvements.
• Prepare and maintain documentation related to IT procedures, equipment setup, and troubleshooting processes.
Qualifications:
Required:
• Associate degree, technical certification, or equivalent experience in Information Technology, Computer Science, or a related field preferred.
• Experience providing technical support in a professional office environment.
• Knowledge of computer hardware, operating systems, networking fundamentals, and troubleshooting techniques.
• Experience supporting Microsoft Office 365, Windows operating systems, and common business software applications.
• Familiarity with mobile device setup and support, including smartphones and tablets.
• Ability to diagnose and resolve technical issues efficiently with strong problem-solving skills.
• Effective teamwork, communication and interpersonal skills.
• Exceptional attention to detail and ability to manage multiple support requests simultaneously.
• Ability to maintain confidentiality and professionalism while supporting company systems and users.
Preferred:
• Experience with construction industry software and systems is preferred.
Company:
Clark Bros. Inc. Founded in 1930, the company is headquartered in Fresno, USA, with a team of 201-500 employees. The company is currently Growth Stage.