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It Support Manager Jobs in Baton Rouge, LA (NOW HIRING)

T Baker Smith

IT Technician

Prairieville, LA · On-site

Job Title IT Technician Job Type Full-time Location Baton Rouge - Prairieville, LA 70769 US Corpus ... Support System Staging, Deployment, and Asset Management * Prepare, configure, and stage systems ...

PVI Holdings

IT Support II

Baton Rouge, LA · On-site

$20.75 - $28.25/hr

Minimum 5 years of experience with IT Support * Experience with mentoring junior positions ... Excellent leadership and people management skills * Microsoft Certification MS-900 or equivalent ...

U.S. Navy

IT Support Specialist

Pierre Part, LA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Baker, LA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Walker, LA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Ventress, LA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Monticello, LA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Rosedale, LA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Gonzales, LA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Convent, LA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Denham Springs, LA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Prairieville, LA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

White Castle, LA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Fordoche, LA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Baton Rouge, LA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Plaquemine, LA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

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Showing results 1-20

All JobsIt Support JobsIt Support Manager JobsIt Support Manager Jobs in Baton Rouge, LA

It Support Manager information

See Baton Rouge, LA salary details

$34.6K

$82.7K

$126.3K

How much do it support manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for it support manager in Baton Rouge, LA is $82,732.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,300.00 and $95,600.00 per year, depending on experience, location, and employer.

What are some common challenges faced by IT Support Managers, and how can they be addressed?

IT Support Managers often face challenges such as balancing the immediate needs of end-users with long-term strategic IT initiatives, managing a diverse team with varying skill levels, and staying up-to-date with rapidly changing technology. Addressing these challenges requires strong communication skills, ongoing training and professional development for the team, and effective prioritization of tasks. Proactively establishing clear processes and maintaining open lines of communication with other departments can also help ensure IT solutions align with organizational goals.

What is the difference between It Support Manager vs IT Support Specialist?

AspectIT Support ManagerIT Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified, Cisco certifications
Work EnvironmentOversees support teams, manages IT servicesProvides technical support directly to users
ResponsibilitiesTeam management, strategic planning, incident escalationTroubleshooting, user support, issue resolution

While both roles require technical certifications and involve supporting IT systems, the IT Support Manager focuses on team leadership and strategic oversight, whereas the IT Support Specialist handles direct technical support and user assistance. The manager role is more administrative, while the specialist role is more hands-on technical work.

What are the key skills and qualifications needed to thrive as an IT Support Manager?

To thrive as an IT Support Manager, you need a solid background in IT infrastructure, troubleshooting, and team leadership, often supported by a degree in computer science or a related field. Familiarity with ticketing systems, network management tools, and certifications such as CompTIA A+ or ITIL are typically required. Excellent communication, problem-solving abilities, and the capacity to mentor and motivate teams are essential soft skills. These competencies ensure efficient IT operations, effective resolution of technical issues, and strong team performance in dynamic environments.

What does an IT Support Manager do?

An IT Support Manager oversees a team of IT support specialists who provide technical assistance to users within an organization. They are responsible for managing help desk operations, troubleshooting complex technical issues, ensuring high levels of customer satisfaction, and implementing IT support policies and procedures. Additionally, IT Support Managers often coordinate with other IT departments, manage resources and budgets, and ensure that the organization's technology infrastructure runs smoothly. Their role is crucial for maintaining productivity by minimizing downtime and resolving IT problems efficiently.
What are the most commonly searched types of It Support jobs in Baton Rouge, LA? The most popular types of It Support jobs in Baton Rouge, LA are:
What cities near Baton Rouge, LA are hiring for It Support Manager jobs? Cities near Baton Rouge, LA with the most It Support Manager job openings:
It Support Manager jobs near you
Infographic showing various It Support Manager job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,732 per year, or $39.8 per hour.

IT Technician

T Baker Smith

Prairieville, LA • On-site

Full-time

Re-posted 29 days ago

Job description

Job Title
IT Technician
Job Type
Full-time
Location
Baton Rouge - Prairieville, LA 70769 US
Corpus Christi - Aransas Pass, TX 78336 US
Covington - Covington, LA 70433 US
Gulfport - Gulfport, MS 39501 US
Houma - Houma, LA 70363 US
Houston - Stafford, TX 77477 US
Jackson - Jackson, MS 39202 US
Lafayette - Lafayette, LA 70503 US
Metairie - Metairie, LA 70003 US (Primary)
Thibodaux - Thibodaux, LA 70301 US
Category
Associate
Education
Associate Degree
Job Description
Position Title
IT Technician
Position Purpose
The IT Technician delivers responsive, high-quality technical support to associates across all offices. This role ensures reliable technology operation by resolving incidents, fulfilling service requests, and supporting deployments and asset management. The Technician serves as the primary contact for local support needs while executing consistent processes and communication firmwide.
Essential Functions
  • Resolve Support Requests Quickly and Professionally
    • Respond promptly to incidents and service requests, ensuring courteous and efficient support.
    • Diagnose and resolve a wide range of hardware, software, and access-related issues with accuracy and follow-through.
    • Communicate clearly with users about progress, expectations, and resolution steps.
    • Record accurate work details and closure notes in the service desk system.

  • Deliver Consistent, Standards-Based End-User Support
    • Apply defined IT configurations, procedures, and standards in all support activities.
    • Maintain consistency in workstation setup, peripherals, and application installations.
    • Reinforce established security and compliance practices in daily operations.
    • Promptly report suspected security incidents or policy violations through established escalation channels.
    • Support a reliable, predictable user experience across all office locations.

  • Maintain Accurate Documentation and Clear Communication
    • Document all troubleshooting steps, outcomes, and configuration changes.
    • Contribute updates to shared knowledge resources and internal guides.
    • Communicate effectively with the IT Support Lead regarding recurring issues or user feedback.
    • Keep peers informed to ensure coverage and continuity of service.

  • Support System Staging, Deployment, and Asset Management
    • Prepare, configure, and stage systems for new associates and hardware refreshes.
    • Assist in imaging, setup, and deployment coordination across offices.
    • Track assets through the full lifecycle to maintain inventory accuracy.
    • Keep staging and storage areas organized, labeled, and deployment-ready.

  • Collaborate and Escalate Effectively with IT Peers
    • Coordinate with the IT Support Lead for prioritization and escalation of complex issues.
    • Work cooperatively with technicians in other offices to ensure seamless support coverage.
    • Share technical insights and assist teammates to improve team capability.
    • Demonstrate professionalism, patience, and clarity in all interactions.

Supervisory Responsibilities
None.
Collaborative Responsibilities
The IT Technician works closely with the IT Support Lead and peers across all offices to maintain consistent service standards and coverage. The role supports the IT Support Manager by executing established processes and communicating recurring issues or opportunities for improvement. Collaboration with Infrastructure and Innovative Solutions teams occurs as needed for system-level or application-specific support.
Physical Requirements
While performing the duties of this job, the associate is occasionally required to stand; walk; sit; use hands to operate, handle, maneuver and/or manipulate objects, tools or controls; reach with hands and arms; use manual dexterity to operate computer keyboard, calculator, and telephone; talk and hear; climb stairs; balance; stoop, kneel, and lift up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Minimum Requirements
  • Associate degree in Information Systems, Computer Science, or related field; or equivalent experience in IT support.
  • Two or more years of hands-on IT support experience, preferably in a multi-office environment.
  • Proficiency in troubleshooting Windows systems, Microsoft 365, and enterprise applications.
  • Strong communication, customer service, and documentation skills.
  • Ability to manage competing priorities and maintain professionalism under pressure.

Work Environment
While performing the duties of this job, the associate is generally in a typical office and outdoor environment and is exposed to weather conditions. The noise level in the work environment is usually moderate. This position requires travel to: visit clients, tour project sites, other TBS office locations and visit other field locations, and thus, is exposed to the noise, dust, smells, and other environmental factors present in such an environment. Nights away from home are required.
Hours of Work
This is a full-time, non-exempt position, requiring 40+ hours per week. Nights and weekend commitments to the organization, its associates and clients are required

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