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It Support Manager Jobs in Texas (NOW HIRING)

ARES Corporation

IT Support Services

Houston, TX · On-site

The IT Services Support delivers IT support with a focus on high responsiveness and exceptional ... Support SharePoint site creation, updates, access management, and basic troubleshooting * Meet with ...

On Location

IT Support Engineer

Dallas, TX · On-site

The IT Support Engineer must be able to manage and prioritize multiple requests while maintaining excellent service standards and supporting the wider team as needed. As part of a global technology ...

TKO Group Holdings, Inc.

IT Support Engineer

Dallas, TX · On-site

The IT Support Engineer must be able to manage and prioritize multiple requests while maintaining excellent service standards and supporting the wider team as needed. As part of a global technology ...

The Loan Store, Inc.

IT Support Analyst

Plano, TX · On-site

The Loan Store, Inc. is seeking an IT Support Analyst to provide hands-on technical support to ... This role involves troubleshooting and resolving technical issues, managing IT requests, and ...

Hermann Forwarding

IT Support Specialist

Houston, TX · On-site

$55K - $65K/yr

Manage user accounts, permissions, and access requests (Active Directory / Azure AD) * Maintain IT asset inventory and support onboarding/offboarding of employees * Escalate complex issues to ...

The Loan Store, Inc.

IT Support Analyst

Plano, TX · On-site

Information Technology Reports To: CIO Employment Type: Full-Time Position Summary The IT Support ... Manage and maintain IT tickets, ensuring accurate documentation, communication, and timely ...

Raising Cane's

IT Support Lead

Plano, TX · On-site

$20 - $27.50/hr

Manage and follow up on IT service tickets, ensuring issues are documented, communicated, and resolved in accordance with service expectations * Support conference room technology, collaboration ...

GoodLeap

IT Support Specialist

Plano, TX · On-site

$60 - $80/hr

Position Summary The IT Support Specialist is part of our Employee Technology Enablement team ... an ability to manage multiple high-level tasks under pressure. Essential Job Duties ...

New

Raising Cane's

IT Support Lead

Plano, TX · On-site

$20 - $27.50/hr

Manage and follow up on IT service tickets, ensuring issues are documented, communicated, and resolved in accordance with service expectations * Support conference room technology, collaboration ...

Raising Cane's

IT Support Lead

Plano, TX · On-site

$20 - $27.50/hr

Manage and follow up on IT service tickets, ensuring issues are documented, communicated, and resolved in accordance with service expectations * Support conference room technology, collaboration ...

Raising Cane's

IT Support Lead

Plano, TX

$20 - $27.50/hr

Manage and follow up on IT service tickets, ensuring issues are documented, communicated, and resolved in accordance with service expectations * Support conference room technology, collaboration ...

LEGEND BANK

IT Support Specialist

Decatur, TX · On-site

... IT resource, managed service provider, or Third-Party support partner. ESSENTIAL DUTIES AND ... RESPONSIBILITIES A. Responds to help desk requests by phone, email, ticketing systems, remote ...

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All JobsIt Support JobsIt Support Manager JobsIt Support Manager Jobs in Texas

It Support Manager information

See Texas salary details

$33.5K

$80.3K

$122.5K

How much do it support manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for it support manager in Texas is $80,260.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,300.00 and $92,700.00 per year, depending on experience, location, and employer.

What does an IT Support Manager do?

An IT Support Manager oversees a team of IT support specialists who provide technical assistance to users within an organization. They are responsible for managing help desk operations, troubleshooting complex technical issues, ensuring high levels of customer satisfaction, and implementing IT support policies and procedures. Additionally, IT Support Managers often coordinate with other IT departments, manage resources and budgets, and ensure that the organization's technology infrastructure runs smoothly. Their role is crucial for maintaining productivity by minimizing downtime and resolving IT problems efficiently.

What are the key skills and qualifications needed to thrive as an IT Support Manager?

To thrive as an IT Support Manager, you need a solid background in IT infrastructure, troubleshooting, and team leadership, often supported by a degree in computer science or a related field. Familiarity with ticketing systems, network management tools, and certifications such as CompTIA A+ or ITIL are typically required. Excellent communication, problem-solving abilities, and the capacity to mentor and motivate teams are essential soft skills. These competencies ensure efficient IT operations, effective resolution of technical issues, and strong team performance in dynamic environments.

What are some common challenges faced by IT Support Managers, and how can they be addressed?

IT Support Managers often face challenges such as balancing the immediate needs of end-users with long-term strategic IT initiatives, managing a diverse team with varying skill levels, and staying up-to-date with rapidly changing technology. Addressing these challenges requires strong communication skills, ongoing training and professional development for the team, and effective prioritization of tasks. Proactively establishing clear processes and maintaining open lines of communication with other departments can also help ensure IT solutions align with organizational goals.

What is the difference between It Support Manager vs IT Support Specialist?

AspectIT Support ManagerIT Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified, Cisco certifications
Work EnvironmentOversees support teams, manages IT servicesProvides technical support directly to users
ResponsibilitiesTeam management, strategic planning, incident escalationTroubleshooting, user support, issue resolution

While both roles require technical certifications and involve supporting IT systems, the IT Support Manager focuses on team leadership and strategic oversight, whereas the IT Support Specialist handles direct technical support and user assistance. The manager role is more administrative, while the specialist role is more hands-on technical work.

What are the most commonly searched types of It Support jobs in Texas?

The most popular types of It Support jobs in Texas are:

What cities in Texas are hiring for It Support Manager jobs?

Cities in Texas with the most It Support Manager job openings:

It Support Manager jobs near you
Infographic showing various It Support Manager job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 19% Part Time, 6% Contract, and 1% Nights. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $80,260 per year, or $38.6 per hour.

Information Technology Support Specialist

FRIGELAR NORTH AMERICA INC

Dallas, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 11 days ago

Job description

Fissco Supply is seeking an IT Support Specialist for our Branch Support Office located in Dallas, Texas. The IT Support Specialist provides administrative and first level technical support for IT projects and processes as well as all office equipment, phone hardware, and systems. You will become an integrated team member responsible for aiding the team regarding technical incidents, processes, and general support. This role will interface with third parties for the IT infrastructure upkeeping. 

About Us

Fissco Supply, a Dallas-based Wholesale Distributor, specializes in HVAC-R parts and equipment with access to over 70,000 locally stocked products. We are committed to providing our customers and partners with a competitive advantage by ensuring access to high-quality brands, up-to-date technology, and reliable inventory. Our goal is to support the growth and success of our customers' businesses through exceptional service and product availability.

Responsibilities

  • Provide day-to-day direct and phone support for team members’ technology questions
  • Report support requests within the software vendor’s ticket management system
  • Provide team member familiarization, if necessary, to IT processes and procedures
  • Support ticket follow-up and/or escalations related to hardware/software issues or requests
  • Participate in maintaining the internal phone system and related software
  • Manage users onboarding and offboarding, including accounts and system access
  • Provide project support for a small, but complex Windows PC based network environment
  • Develop and maintain knowledgebase process statements and FAQ for team members
  • Log, track, and monitor support requests through the IT queue 
  • Review existing processes and procedures for accuracy and compliance with current work requirements
  • Provide technical support and vendor interface for all office equipment purchases, repairs, and maintenance
  • Provide oversight of branch and office facilities maintenance, repair and enhancements


Qualifications

  • Degree in Information Technology or 3 years of IT support experience
  • Minimum of 3 years of continuous hands-on experience using Microsoft Windows XP/Windows 7 and Microsoft Office Suite 2007/2010
  • Strong organizational skills; ability to prioritize work, and work within competing deadlines, under sometimes stressful conditions
  • Excellent communication skills both verbal and written
  • Ability to work flexible work hours and be detailed oriented
  • Ability to manage several simultaneous activities with a demonstrated sense of ownership to drive activities to completion, and be successful in a collaborative environment
  • Self-starter with the ability to work independently and as part of an overall team
  • Ability to follow instructions with high degree of accuracy, take an assignment from inception to completion with minimal supervision or by following guidelines
  • High client service ethics and a proven record in delivering exemplary client satisfaction to external and internal client constituencies
  • Ability to exchange information and present ideas, report facts, and other information clearly and concisely

 

Why Work for Fissco Supply?

  • Competitive compensation 
  • Company paid insurance (medical/dental/vision/life)
  • 401(k) with 50% company match


Fissco Supply is an equal opportunity employer