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It Support Manager Jobs in Kentucky (NOW HIRING)

All In Credit Union

$83 - $125/hr

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. IT Support Manager Regular Full-Time ...

Altria Group, Inc.

$120 - $173/hr

We are seeking an IT Site Support Manager who will lead IT operations at our Hopkinsville, KY manufacturing facility. This role is accountable for end-to-end site IT support within a 24/7 production ...

Essarsteelmn

IT Support Specialist

Paducah, KY · On-site

$60 - $85/hr

... IT systems supporting plant operations, business applications, and corporate users ... This position requires hands‑on experience in managing industrial IT environments ...

Mesabi Metallics

IT Support Specialist

Paducah, KY · On-site

$60K - $85K/yr

Manage Active Directory, user access, and Microsoft 365 services. ERP & Application Support ... Provide IT support for plant operations, remote sites, and critical production environments.

DrinkPAK, LLC

$50 - $70/hr

The technician works closely with the on-site Network Support Manager and coordinates with the ... Follow IT security policies, acceptable use standards, and change management procedures * Support ...

Ouzinkie Native Corporation

$100 - $120/hr

Manage IT support projects independently, including planning, execution, oversight, and closeout services. * Act as a primary liaison with government and prime contractor personnel, communicating ...

Finix Payments, Inc.

$110 - $140/hr

... IT Support Specialist who thrives at the intersection of security, compliance, and seamless ... Device Lifecycle Management: Own end-to-end Mac device management using Kandji. You will be ...

LJA Engineering, Inc.

$97.42/hr

Documenting issues, resolutions, and user interactions in the IT service management (ITSM) system (FreshService) * Escalating complex issues to respective regional IT Sr. Desktop Support Specialist ...

TP-Link NA

$75 - $93/hr

Utilize IT Service Management (ITSM) tools and processes to manage incidents, service requests, and ... Provide general IT support for end users, including software and hardware installation ...

Mister Car Wash, Inc.

$100 - $150/hr

Mastery of IT systems, including endpoint management, security protocols, and infrastructure support * Strong analytical and decision‑making skills for complex technical environments * Clear ...

CSafe Global Group

$52 - $76/hr

Manage user accounts, group memberships, and access permissions in Microsoft Entra ID (Azure AD ... or IT support role (given the small team size, this role needs to hit the ground running with ...

Aitc Llc

$110 - $160/hr

... IT Support Lead Reports to ... Program Manager This position is designated as Key Personnel and is subject to Government review ...

Exclusive Resorts LLC.

$65 - $75/hr

Owns and operates our IT Service Management (ticketing) platform. * Troubleshoots and resolves ... Provides white glove support to our leadership team. * Develops and maintains technical support ...

People Plus, Inc.

Entry Level IT Support

Paducah, KY

$15/hr

Now Hiring: Entry-Level IT Support People Plus is looking for an Entry-Level IT Support candidate to assist a Support Specialist and provide basic technical support. This is a great opportunity for ...

Fyda Freightliner Group

IT Support Specialist

Walton, KY · On-site

$55 - $70/hr

The IT Support team maintains the computer networks of our organization, providing technical ... Prioritize and manage many open cases at one time * Setting up accounts for new users and deal with ...

Petro-Hunt, L.L.C.

$55 - $75/hr

... IT Support Specialist Full Time Dallas, TX, US 6 days ago Requisition ID: 2064 Petro-Hunt, L.L.C ... Manage user permissions, group memberships, password resets, and account access requests. * Support ...

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All JobsIt Support JobsIt Support Manager JobsIt Support Manager Jobs in Kentucky

It Support Manager information

See Kentucky salary details

$31.3K

$74.8K

$114.2K

How much do it support manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for it support manager in Kentucky is $74,822.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,900.00 and $86,400.00 per year, depending on experience, location, and employer.

What does an IT Support Manager do?

An IT Support Manager oversees a team of IT support specialists who provide technical assistance to users within an organization. They are responsible for managing help desk operations, troubleshooting complex technical issues, ensuring high levels of customer satisfaction, and implementing IT support policies and procedures. Additionally, IT Support Managers often coordinate with other IT departments, manage resources and budgets, and ensure that the organization's technology infrastructure runs smoothly. Their role is crucial for maintaining productivity by minimizing downtime and resolving IT problems efficiently.

What are the key skills and qualifications needed to thrive as an IT Support Manager?

To thrive as an IT Support Manager, you need a solid background in IT infrastructure, troubleshooting, and team leadership, often supported by a degree in computer science or a related field. Familiarity with ticketing systems, network management tools, and certifications such as CompTIA A+ or ITIL are typically required. Excellent communication, problem-solving abilities, and the capacity to mentor and motivate teams are essential soft skills. These competencies ensure efficient IT operations, effective resolution of technical issues, and strong team performance in dynamic environments.

What are some common challenges faced by IT Support Managers, and how can they be addressed?

IT Support Managers often face challenges such as balancing the immediate needs of end-users with long-term strategic IT initiatives, managing a diverse team with varying skill levels, and staying up-to-date with rapidly changing technology. Addressing these challenges requires strong communication skills, ongoing training and professional development for the team, and effective prioritization of tasks. Proactively establishing clear processes and maintaining open lines of communication with other departments can also help ensure IT solutions align with organizational goals.

What is the difference between It Support Manager vs IT Support Specialist?

AspectIT Support ManagerIT Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified, Cisco certifications
Work EnvironmentOversees support teams, manages IT servicesProvides technical support directly to users
ResponsibilitiesTeam management, strategic planning, incident escalationTroubleshooting, user support, issue resolution

While both roles require technical certifications and involve supporting IT systems, the IT Support Manager focuses on team leadership and strategic oversight, whereas the IT Support Specialist handles direct technical support and user assistance. The manager role is more administrative, while the specialist role is more hands-on technical work.

What are the most commonly searched types of It Support jobs in Kentucky?

The most popular types of It Support jobs in Kentucky are:

What cities in Kentucky are hiring for It Support Manager jobs?

Cities in Kentucky with the most It Support Manager job openings:

It Support Manager jobs near you
Infographic showing various It Support Manager job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 17% Part Time, 7% Temporary, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $74,822 per year, or $36 per hour.

IT Support Manager

All In Credit Union

On-site

$83 - $125/hr

Other

Posted 5 days ago

All In Credit Union rating

8.4

Company rating: 8.4 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT Support Manager

Regular Full-Time Management Information Technology, Daleville, AL, US

Salary Range: $83,300.00 To $125,000.00 Annually

IT Support Manager

Information Technology Support Leadership Opportunity

About the Role

We are seeking an IT Support Manager to lead and mentor a team of IT Support Specialists while overseeing day-to-day technology support operations. This role is responsible for maintaining service levels, managing support queues, coordinating work assignments, supporting hardware and software needs, and ensuring staff receive timely, effective technical assistance.

What You’ll Do
  • Lead, coach, and support the IT Support Specialist team, including planning and balancing daily workloads.
  • Oversee helpdesk operations, service levels, work queues, escalations, scheduling, and staff questions.
  • Manage computer setup, installation, troubleshooting, upgrades, maintenance, and support for new branch expansions.
  • Research, purchase, and maintain hardware, software, and mobile devices needed to meet user requirements.
  • Troubleshoot and resolve technical issues involving hardware, software, networks, and office applications.
  • Coordinate support activities with network administrators, system administrators, internal teams, and vendors.
  • Provide phone, in-person, and online support to end users and assist with user training as needed.
  • Contribute to short- and long-range departmental planning to ensure technology solutions meet the evolving needs of the Credit Union and its members.
  • Drive process improvement and lead special projects as assigned.

What We’re Looking For

  • Three to five years of similar or related IT support experience.
  • Two years of college education, completion of a specialized trade-specific program, or equivalent extensive in-house training or apprenticeship experience.
  • Strong leadership skills with the ability to guide, mentor, coordinate, and prioritize the work of a technical support team.
  • Ability to troubleshoot technical issues, manage escalations, communicate clearly with users of varied technical backgrounds, and maintain effective working relationships.
  • Experience operating standard office equipment, planning and managing projects, maintaining accurate records, and using relevant software applications.
  • Strong organization and time-management skills, with the ability to adapt to changing priorities and apply logical, analytical problem-solving skills.
  • Commitment to excellent service, teamwork, collaboration, continuous improvement, and professional courtesy when assisting members, vendors, and internal teams.
  • Knowledge of Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) compliance requirements, including annual training expectations.
Why Join Us

In this role, you will have the opportunity to make a meaningful impact by supporting the people, systems, and technology that keep our organization moving forward. You will help shape the IT support experience, strengthen service delivery, and contribute to solutions that support both staff and members.

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