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It Support Lab Jobs in Colorado (NOW HIRING)

Riot Platforms

IT Support Technician II

Denver, CO · On-site

$85K - $100K/yr

About this role The IT Support Technician II is an experienced technical support role responsible for advanced incident resolution, break/fix support, hands-on project participation, and ...

Sentinel

IT Support Technician

Edwards, CO

$23 - $28/hr

Experience with IT support preferred * Provide Tier 1 technical support during deployments, assisting users with device setup, login access, and peripheral connectivity while escalating issues as ...

Sentinel

IT Support Technician

Edwards, CO · On-site

$23 - $28/hr

Experience with IT support preferred * Provide Tier 1 technical support during deployments, assisting users with device setup, login access, and peripheral connectivity while escalating issues as ...

Sentinel

IT Support Technician

Edwards, CO

$23 - $28/hr

Experience with IT support preferred * Provide Tier 1 technical support during deployments, assisting users with device setup, login access, and peripheral connectivity while escalating issues as ...

ICR, Inc.

IT Support Technician - Colorado

Aurora, CO

$78K - $123K/yr

IT Support Technician Aurora, CO / Meridian, CO / Lonetree, CO Applications will be accepted on an ongoing basis. ICR is looking for an IT Support Technician that will provide end-user support both ...

Beehive Industries

IT Support Technician III

Broomfield, CO · On-site

$21.75 - $29.75/hr

Partners with IT infrastructure teams and business stakeholders to support a secure, efficient, and highly available technology environment. What You'll Do... * Provide advanced Tier I and Tier II ...

Hub Orion

IT Support Engineer

Denver, CO · On-site

$60K - $65K/yr

Build trust and credibility with end users through responsive, empathetic, and effective technical support Required Skills, Experience, and Attributes * 1+ years of experience in an IT help desk ...

Aspen One

IT Support Specialist

Aspen, CO · On-site

Position Summary The IT Support Specialist works in a support role for the I.T. department with an emphasis on customer service and problem resolution. The Support Specialist is required to answer ...

Aspen Skiing Company

IT Support Specialist

Aspen, CO · On-site

$28/hr

Position Summary The IT Support Specialist works in a support role for the I.T. department with an emphasis on customer service and problem resolution. The Support Specialist is required to answer ...

U.S. Navy

IT Support Specialist

Centennial, CO

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Aurora, CO

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Golden, CO

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

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It Support Lab information

What is an IT Support Lab?

An IT Support Lab is a dedicated environment where IT support professionals and trainees can practice troubleshooting, repairing, and maintaining computer systems and networks. These labs often simulate real-world technical issues, allowing users to gain hands-on experience in diagnosing and resolving problems. IT Support Labs may be physical spaces with hardware and software setups or virtual labs accessible online. They are essential for skill development in areas like system administration, network configuration, and user support.

What are some common challenges IT Support Lab professionals face when troubleshooting hardware and software issues?

IT Support Lab professionals often encounter challenges such as diagnosing complex technical problems under time constraints, managing multiple support tickets simultaneously, and keeping up with rapidly evolving technology. They may also face difficulties communicating technical information to users with varying levels of technical knowledge. Successfully overcoming these challenges requires strong analytical skills, effective time management, and the ability to collaborate closely with both end-users and other IT team members.

What are the key skills and qualifications needed to thrive as an IT Support Lab technician, and why are they important?

To thrive as an IT Support Lab Technician, you need a solid understanding of computer hardware, networking, troubleshooting, and a relevant IT-related degree or certification such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with operating systems, ticketing systems, remote support tools, and basic scripting is typically required. Strong problem-solving abilities, patience, and effective communication skills help in resolving technical issues and assisting users. These skills and qualities are crucial for ensuring efficient lab operations, minimizing downtime, and providing reliable technical support.

What is the difference between It Support Lab vs Help Desk Technician?

AspectIt Support LabHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI-Support Center Analyst
Work EnvironmentLab setting, testing hardware/softwareHelp desk, remote or on-site support
Industry UsageIT support, testing, and trainingCustomer support, troubleshooting
Job FocusHands-on testing, lab setupIssue resolution, user assistance

While both roles involve IT support skills and certifications like CompTIA A+, the It Support Lab focuses on testing, training, and lab environment activities, whereas Help Desk Technicians primarily handle end-user support and troubleshooting. The roles complement each other but serve different functions within IT support operations.

What cities in Colorado are hiring for It Support Lab jobs?

Cities in Colorado with the most It Support Lab job openings:

IT Support Technician II

Denver, CO • On-site

Riot Platforms
IT Services • 201 - 500 employees
Learn more about Riot Platformsexternal

$85K - $100K/yr

Full-time

Medical, Retirement

Posted 26 days ago

Riot Platforms rating

8.4

Company rating: 8.4 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

About Riot Platforms
Riot's (NASDAQ: RIOT) vision is to be the world's most trusted platform for powering and building digital infrastructure. Riot's mission is to empower the future of digital infrastructure by positively impacting the sectors, networks, and communities that we touch. We believe that the combination of an innovative spirit and strong community partnership allows us to achieve best-in-class execution and create successful outcomes.
Who we are
At Riot, we're building the future of digital infrastructure. Our team members have unparalleled opportunities to work on groundbreaking initiatives. Through technical excellence and strategic execution, Riot has positioned itself as a leader in the industry driving advancements that continue to set new benchmarks in digital infrastructure.
We are trailblazers. Problem solvers. People who thrive in fast paced environments, communicate clearly, and bring relentless focus to efficiency and execution.
About this role
The IT Support Technician II is an experienced technical support role responsible for advanced incident resolution, break/fix support, hands-on project participation, and administration of support-governed technologies across assigned facilities. This position serves as a key technical resource within the corporate IT support structure, providing both responsive end-user support and direct execution support for deployments, upgrades, refresh efforts, and operational improvement initiatives.
This role is designed for technicians who can independently handle a broad range of support issues, perform administrative tasks within assigned systems, and contribute meaningfully to both project and operational work. The IT Support Technician II supports all user populations, including executive and VIP users, and is expected to work across multiple facilities as needed. The role also serves as a technical resource and peer mentor to Level 1 technicians, helping strengthen consistency, troubleshooting quality, and support-team capability.
This position is intentionally balanced between day-to-day incident and break/fix support and project-oriented technical work, with expectations for both strong customer responsiveness and disciplined technical execution. Some travel will be required.
This position will be based in our Denver office.
What you'll be doing
  • Resolve advanced hardware, software, endpoint, access, mobile-device, conferencing, printing, and workstation incidents for business, operational, remote, executive, and VIP users.
  • Manage incidents through resolution by troubleshooting, communicating with users, validating fixes, documenting work, and escalating issues when specialized expertise is required.
  • Perform break/fix, provisioning, configuration, asset, and lifecycle support for laptops, desktops, mobile devices, peripherals, printers, meeting-room systems, and related technologies.
  • Support IT projects, deployments, upgrades, migrations, office moves, refresh cycles, testing, and post-deployment stabilization across assigned and regional facilities.
  • Administer support-governed systems, including endpoint-management, Microsoft 365, mobile-device-management, conferencing, asset, and end-user support platforms, in accordance with established procedures.
  • Contribute to site readiness, operational continuity, inventory accuracy, documentation, knowledge articles, technical procedures, and process improvements.
  • Guide IT Support Technician I staff through peer mentoring, troubleshooting guidance, escalation readiness, documentation standards, and consistent customer-service practices.

What you'll have
  • Associate's degree in information technology or a related field; or an equivalent combination of education, certifications, and relevant experience.
  • Three to five years of progressively responsible experience in IT support, endpoint support, field support, or service desk operations.
  • Demonstrated experience resolving intermediate to advanced end-user technical issues across multiple device and software categories.
  • Experience performing administrative tasks in support-related platforms as part of operational support or project execution.
  • Working knowledge of endpoint support, Microsoft 365 environments, device provisioning, user access support, mobile devices, conferencing technologies, and hardware lifecycle support.
  • Strong troubleshooting, customer-service, communication, organization, and documentation skills.

Compensation and Benefits
  • Competitive Salary: $85,000-$100,000 (commensurate with experience) + bonus
  • Long-Term Growth: Eligible to participate in Riot's equity incentive programs and share in the success you help build.
  • 401(k) Retirement Plan: Incudes a generous company match.
  • Comprehensive Health Coverage: Multiple medical plan options, including 100% company-paid plans.
  • Wellness & Lifestyle Perks: Enjoy free gym memberships, pet insurance, childcare discounts, and more to support your life both in and out of work.

Riot is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

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