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It Support Lab Jobs in Colorado (NOW HIRING)

Exclusive Resorts LLC

IT Support Analyst

Denver, CO · On-site

$65K - $75K/yr

POSITION DESCRIPTION Exclusive Resorts is seeking an IT Support Analyst to join our Engineering Operations team. The successful candidate will be responsible for providing exemplary technical support ...

Urban Sky

IT Support Engineer

Denver, CO · On-site

They are seeking an IT Support Engineer to enhance their IT environment, ensuring smooth operations and compliance while supporting their mission-critical systems. Responsibilities : • Provide Tier ...

Exclusive Resorts LLC.

IT Support Analyst

Denver, CO · On-site

$65K - $75K/yr

Salary Range: $65,000.00 To $75,000.00 Annually POSITION DESCRIPTION Exclusive Resorts is seeking an IT Support Analyst to join our Engineering Operations team. The successful candidate will be ...

HEI Civil - Colorado

IT Support Analyst

Castle Rock, CO · On-site

We are looking to hire an experienced IT Support Analyst to join our team! Responsibilities: * Support HEI's commitment to innovation and staying ahead in technology trends, providing end users with ...

The DRI

Be Seen First

IT Support Specialist

Fort Collins, CO · On-site

$50K - $70K/yr

The DRI is looking for an experienced , energetic, and motivated IT professional to join our team. We are looking for a technician that is capable of supporting our customers remotely and onsite in ...

Workplace Elements

IT Support Specialist

Denver, CO · On-site

$23 - $28/hr

This position sits on our IT team, which supports every Elements studio and entity from one shared group. We run a modern, well-tooled environment and support employees across multiple locations and ...

SRS Acquiom

IT Support Technician

Denver, CO · On-site

$31.25 - $36.06/hr

The IT Support team is responsible for all areas of internal desktop and cloud app support, hardware support, and maintains network infrastructure for our office locations. This team supports an ...

Urban Sky

IT Support Engineer

Denver, CO · On-site

We're looking for a hands‑on IT Support Engineer to help continue building a modern, secure, and compliance‑ready IT environment that enables our teams to operate quickly, safely, and effectively ...

Elements

IT Support Specialist

Denver, CO · On-site

$23 - $28/hr

This position sits on our IT team, which supports every Elements studio and entity from one shared group. We run a modern, well-tooled environment and support employees across multiple locations and ...

SRS Acquiom

IT Support Technician

Denver, CO · On-site

$31.25 - $36.06/hr

The IT Support team is responsible for all areas of internal desktop and cloud app support, hardware support, and maintains network infrastructure for our office locations. This team supports an ...

SRS Acquiom

IT Support Technician

Denver, CO

$31.25 - $36.06/hr

The IT Support team is responsible for all areas of internal desktop and cloud app support, hardware support, and maintains network infrastructure for our office locations. This team supports an ...

TEKsystems

IT Support Technician

Denver, CO · On-site

$20 - $25/hr

TITLE: IT Support Technician Position Overview The IT Support Technician provides over-the-phone, remote, and desk-side technical support to end users for issues related to computer hardware ...

TEKsystems

IT Support Technician

Denver, CO

$20 - $25/hr

TITLE: IT Support Technician Position Overview The IT Support Technician provides over-the-phone, remote, and desk-side technical support to end users for issues related to computer hardware ...

Bradsby Group

IT Support Technician

Boulder, CO · On-site

$25/hr

IT Support Technician Boulder, CO 3-6 month contract to hire $25/hr ($50k) Provides technical and operational support at all levels for the computer systems through the Service Desk. Provide first ...

Bradsby Group

IT Support Technician

Boulder, CO · On-site

$25/hr

Company Description IT Support Technician Boulder, CO 3-6 month contract to hire $25/hr ($50k) Provides technical and operational support at all levels for the computer systems through the Service ...

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Showing results 21-40

All JobsIt Support Lab JobsIt Support Lab Jobs in Colorado

It Support Lab information

What is an IT Support Lab?

An IT Support Lab is a dedicated environment where IT support professionals and trainees can practice troubleshooting, repairing, and maintaining computer systems and networks. These labs often simulate real-world technical issues, allowing users to gain hands-on experience in diagnosing and resolving problems. IT Support Labs may be physical spaces with hardware and software setups or virtual labs accessible online. They are essential for skill development in areas like system administration, network configuration, and user support.

What are some common challenges IT Support Lab professionals face when troubleshooting hardware and software issues?

IT Support Lab professionals often encounter challenges such as diagnosing complex technical problems under time constraints, managing multiple support tickets simultaneously, and keeping up with rapidly evolving technology. They may also face difficulties communicating technical information to users with varying levels of technical knowledge. Successfully overcoming these challenges requires strong analytical skills, effective time management, and the ability to collaborate closely with both end-users and other IT team members.

What are the key skills and qualifications needed to thrive as an IT Support Lab technician, and why are they important?

To thrive as an IT Support Lab Technician, you need a solid understanding of computer hardware, networking, troubleshooting, and a relevant IT-related degree or certification such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with operating systems, ticketing systems, remote support tools, and basic scripting is typically required. Strong problem-solving abilities, patience, and effective communication skills help in resolving technical issues and assisting users. These skills and qualities are crucial for ensuring efficient lab operations, minimizing downtime, and providing reliable technical support.

What is the difference between It Support Lab vs Help Desk Technician?

AspectIt Support LabHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI-Support Center Analyst
Work EnvironmentLab setting, testing hardware/softwareHelp desk, remote or on-site support
Industry UsageIT support, testing, and trainingCustomer support, troubleshooting
Job FocusHands-on testing, lab setupIssue resolution, user assistance

While both roles involve IT support skills and certifications like CompTIA A+, the It Support Lab focuses on testing, training, and lab environment activities, whereas Help Desk Technicians primarily handle end-user support and troubleshooting. The roles complement each other but serve different functions within IT support operations.

What cities in Colorado are hiring for It Support Lab jobs?

Cities in Colorado with the most It Support Lab job openings:

IT Support Analyst

Denver, CO • On-site

Exclusive Resorts LLC
Traveler Accommodation • 51 - 200 employees
Learn more about Exclusive Resorts LLCexternal

$65K - $75K/yr

Full-time

Re-posted 20 days ago

Key responsibilities

  • Provides technical support to employees experiencing issues with hardware, applications, and network systems.

  • Owns and operates the IT Service Management platform, troubleshooting and resolving service desk tickets.

  • Performs onboarding and offboarding tasks for employees, partners, and contractors, and provides onsite support at the corporate office.

Job description

POSITION DESCRIPTION 

Exclusive Resorts is seeking an IT Support Analyst to join our Engineering Operations team. The successful candidate will be responsible for providing exemplary technical support to our employees, ensuring smooth and efficient operations of the technical support process. The ideal candidate has experience supporting a diverse collection of business systems and applications. This position will interface with all levels of the business, so we are looking for someone with outstanding communications skills and a positive attitude. Flexibility and a passion for learning are required for this role.

ROLES AND RESPONSIBILITIES

  • Provides technical support to employees experiencing issues with hardware, applications, and network systems.
  • Owns and operates our IT Service Management (ticketing) platform.
  • Troubleshoots and resolves Service Desk tickets in a timely manner.
  • Escalates complex issues to the appropriate technical teams or third-party vendors.
  • Provides white glove support to our leadership team.
  • Develops and maintains technical support knowledge base articles.
  • Monitors and manages service desk performance metrics to ensure high-quality service delivery to our employees and partners.
  • Participates in IT projects as required.
  • Partners with our Sr. IT Support Analyst to troubleshoot and resolve complex desktop and laptop issues.
  • Performs onboarding and offboarding tasks for Employees, Partners, and Contractors.
  • Provides technical support for our corporate offices in downtown Denver. 
  • This role will occasionally assist with the following:
    1. Assists with Windows Server and AWS/Azure cloud requests.
    2. Provides support of our corporate and resort wireless environments. 
    3. Assists with desktop, laptop, and server patching.
  • Onsite support at the corporate office 5 days a week.
  • Participates in a 24/7 on call support rotation.
  • This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this company and position, the responsibilities of this role may change.

EDUCATION, SKILLS, AND EXPERIENCE

  • Associate degree or equivalent work experience.
  • 3-5 years of experience in an IT service desk or technical support role.
  • CompTIA A+ certification preferred.
  • Experience supporting Microsoft technologies (Microsoft 365, Windows, Active Directory, Entra ID).
  • Experience supporting macOS and iOS devices.
  • Experience with Dell laptop hardware.
  • Working knowledge of core networking concepts (DNS, DHCP, SSH, VPN, LAN, WAN, TCP/IP).
  • Experience with collaboration platforms (Zoom, SharePoint, MS Teams, Slack).
  • Familiarity with IT Service Management platforms (Zendesk, Jira Service Management).
  • Strong cross-functional collaboration skills, with the ability to work effectively across technical teams and the broader business.
  • Excellent problem-solving skills with the ability to prioritize and manage competing tasks.
  • Ability to participate in a 24/7 on-call rotation.