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It Support Help Desk Jobs in Springfield, PA (NOW HIRING)

OmniComp

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IT Support Technician - Computer Repair & Help Desk

Willow Grove, PA · On-site

$36K - $46K/yr

About OmniComp OmniComp is an established IT services and computer technology company providing computer repair, help desk, network support, cybersecurity, and managed IT services to businesses and ...

EMR Metal Recycling

IT Service Desk Analyst

Camden, NJ · On-site

$30 - $33/hr

This role is ideal for someone with about 2 years of IT support experience who enjoys helping ... Answer IT help desk requests and resolve problems quickly * Set up and configure new laptops and ...

ALMO CORP

IT Support Analyst

Philadelphia, PA

The IT Desktop Support Analyst will be responsible for supporting the daily operation of JAM's IT help desk. This is a fast-paced position that will require you to provide assistance to internal ...

New

TEKsystems

Help Desk Specialist - Stores

Philadelphia, PA · Remote

$20 - $23/hr

Previous Help Desk, Service Desk, Technical Support, or IT Support experience. * Experience working ... with ticketing systems such as ServiceNow or similar platforms. * CompTIA A+, Network+, or other ...

Almo Corporation

IT Support Analyst

Philadelphia, PA · On-site

The IT Desktop Support Analyst will be responsible for supporting the daily operation of JAM's IT help desk. This is a fast-paced position that will require you to provide assistance to internal ...

New

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All JobsIt Support Help Desk JobsIt Support Help Desk Jobs in Springfield, PA

It Support Help Desk information

See Springfield, PA salary details

$12

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How much do it support help desk jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for it support help desk in Springfield, PA is $21.84, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $24.47 per hour, depending on experience, location, and employer.

What is an IT Support Help Desk professional?

IT Support Help Desk professionals are specialists who assist users with technical issues related to computers, software, hardware, and network systems. They serve as the first point of contact for troubleshooting problems, providing guidance, and resolving common technical issues either remotely or in person. These professionals document user problems, escalate complex issues to higher-level technicians, and ensure that technology resources run smoothly for organizations. Their work is crucial to maintaining productivity and minimizing downtime in any business environment.

What are the key skills and qualifications needed to thrive as an IT Support Help Desk professional?

To thrive as an IT Support Help Desk professional, you need a solid understanding of computer hardware, software, networking basics, and typically a relevant certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and troubleshooting utilities is essential. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues under pressure. These skills ensure timely resolution of technical problems, minimize downtime, and improve overall user satisfaction within an organization.

What are some common challenges faced by IT Support Help Desk professionals and how can they be managed?

IT Support Help Desk professionals often face challenges such as handling high volumes of support requests, managing users with varying levels of technical knowledge, and troubleshooting a wide range of hardware and software issues. To manage these challenges, it’s important to develop strong communication skills, prioritize tasks effectively, and stay up-to-date with the latest technology trends. Many organizations provide knowledge bases and ticketing systems that help streamline workflows and facilitate collaboration with other IT team members.

What is the difference between It Support Help Desk vs Network Technician?

AspectIt Support Help DeskNetwork Technician
CertificationsCompTIA A+, ITILCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, remote support, officeNetwork labs, server rooms, on-site
Primary ResponsibilitiesTroubleshooting user issues, software supportConfiguring networks, maintaining hardware
Industry UsageIT support, customer serviceNetworking, infrastructure

While both roles support IT operations, the It Support Help Desk primarily handles user issues and software troubleshooting, often remotely. In contrast, a Network Technician focuses on configuring and maintaining network hardware and infrastructure, usually on-site. Both roles require technical certifications and are essential in IT support and networking environments.

Can I get into IT support help desk with no experience?

IT support help desk roles often do not require prior experience, as employers may train new hires on technical skills, customer service, and troubleshooting procedures. Entry-level positions typically look for basic computer knowledge, good communication skills, and relevant certifications like CompTIA A+ to improve chances of hiring. Gaining hands-on experience through internships or certifications can enhance your prospects for entry into this field.

What does an IT Support Help Desk do?

An IT Support Help Desk provides technical assistance to users by troubleshooting hardware, software, and network issues. They respond to support requests, resolve problems, and often use ticketing systems and remote tools to ensure systems run smoothly.

What job categories do people searching It Support Help Desk jobs in Springfield, PA look for?

The top searched job categories for It Support Help Desk jobs in Springfield, PA are:

What cities near Springfield, PA are hiring for It Support Help Desk jobs?

Cities near Springfield, PA with the most It Support Help Desk job openings:

It Support Help Desk jobs near you
Infographic showing various It Support Help Desk job openings in Springfield, PA as of August 2026, with employment types broken down into 85% Full Time, 2% Part Time, 2% Temporary, 8% Contract, and 3% Nights. Highlights an 90% In-person, 2% Hybrid, and 8% Remote job distribution, with an average salary of $45,426 per year, or $21.8 per hour.

IT Support Technician - Computer Repair & Help Desk

OmniComp

Willow Grove, PA • On-site

$36K - $46K/yr

Full-time

Medical, Vision, PTO

Re-posted 11 hours ago

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After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.

Key responsibilities

  • Diagnose and repair desktop and laptop computers

  • Troubleshoot Windows, hardware, software, and peripheral issues

  • Build, configure, and set up new computers

Job description

OmniComp is looking for an enthusiastic, dependable IT Support Technician to join our team full-time, Monday–Friday, 9:00am – 6:00pm.

This is a hands-on position ideal for someone who enjoys working with computers, troubleshooting technical problems, helping customers, and learning new technologies. Our technicians work on a wide variety of systems and issues, so no two days are exactly the same.

We welcome applicants at all experience levels, but prior experience working in a computer repair shop, computer store, helpdesk or similar hands-on technical environment is expected.


What You'll Do

As an IT Support Technician, your responsibilities will include:

  • Diagnose and repair desktop and laptop computers
  • Troubleshoot Windows, hardware, software, and peripheral issues
  • Build, configure, and set up new computers
  • Perform hardware upgrades, including memory, SSDs, and other components
  • Install and configure operating systems and applications
  • Remove malware and troubleshoot performance issues
  • Perform data transfers and assist with backup and recovery
  • Provide help desk and technical support by phone and remote connection
  • Prepare and configure computers and equipment for our business customers
  • Assist customers dropping off or picking up equipment
  • Help with computer hardware, accessories, and technology sales
  • Document service work and customer issues
  • Work alongside our network and field technicians on larger projects

While we do have some retail customer traffic, the majority of our work is supporting business customers. This position includes a significant amount of telephone and remote help desk support in addition to hands-on bench work.


What We're Looking For

We're looking for someone who:

  • Has prior experience working in a computer shop, repair center, or similar hands-on IT environment
  • Has a genuine passion for computers and technology
  • Enjoys troubleshooting and figuring out technical problems
  • Is comfortable working with computer hardware and replacing components
  • Has experience installing and troubleshooting Microsoft Windows
  • Can communicate clearly and professionally with customers
  • Is comfortable providing technical support over the phone
  • Is dependable, organized, and able to manage multiple service requests
  • Is willing to learn new technologies and take on additional responsibilities
  • Works well independently and as part of a team

Applicants must have a valid driver's license and reliable transportation.


Experience

We are open to candidates with different levels of technical experience.

You do not need to know everything. We're interested in people who already have a solid hands-on foundation and are curious, motivated, technically inclined, and eager to learn.

Experience with some or all of the following is expected:

  • Windows 10/11
  • Desktop and laptop hardware repair
  • Custom PC assembly
  • Microsoft 365
  • Printers and peripherals
  • Wired and wireless networking
  • Malware removal and endpoint security
  • Remote support tools
  • Active Directory
  • Microsoft Azure / Entra ID
  • Google Workspace
  • Apple computers and devices


Opportunity for Growth

This position can be much more than a bench technician role.

For the right person, there is significant opportunity to grow into additional IT support and networking responsibilities, including:

  • On-site customer support
  • Field service calls
  • Network troubleshooting
  • Server and infrastructure support
  • Microsoft 365 and cloud administration
  • Cybersecurity
  • New computer and network deployments
  • Larger customer IT projects

We like developing technicians who want to expand their skills and responsibilities.


About OmniComp

OmniComp is an established IT services and computer technology company providing computer repair, help desk, network support, cybersecurity, and managed IT services to businesses and organizations.

Our technicians are exposed to a broad range of technology and real-world IT environments. This is a great opportunity for someone who enjoys technology and wants to continue building a career in IT.

If you enjoy working with computers, solving problems, helping people, and want an opportunity to continue developing your IT skills, we'd like to hear from you.

Company Description

OmniComp has been providing outsourced IT to our clients for more than 25 years. We service a diverse set of clients throughout the Delaware Valley. We seek out enthusiastic candidates who are humble enough to listen to our clients, confident enough to try new approaches, and resilient enough to fail forward. Small clients, large clients, small projects, large projects - there is always something challenging and exciting going on at OmniComp.