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It Support Help Desk Jobs in Springfield, PA (NOW HIRING)

Mondo

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

Not eligible for visa sponsorship The IT Help Desk Manager is a hands-on leadership role responsible for supervising the client's IT Support Services team while serving as a key technical escalation ...

Mondo

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

Not eligible for visa sponsorship The IT Help Desk Manager is a hands-on leadership role responsible for supervising the client's IT Support Services team while serving as a key technical escalation ...

Higher Information Group

Help Desk Technician

Malvern, PA · On-site

$19.75 - $26.50/hr

... of IT support projects. We would like you to have A/V experience as well. We are asking that you ... Help desk: 1 year (Preferred) * Windows: 1 year (Preferred) Work Location: In person Benefits found ...

Courser

IT Support Services II-Help Desk

Wilmington, DE · On-site

If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success. IT Support Services II-Help Desk We are seeking a skilled IT Support Services II ...

Courser

IT Support Services II-Help Desk

Wilmington, DE · On-site

If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success. IT Support Services II-Help Desk We are seeking a skilled IT Support Services II ...

Courser

IT Support Services I-Help Desk

Wilmington, DE · On-site

The IT Support Services I-Help Desk will be responsible for diagnosing, troubleshooting, and resolving issues related to hardware, software, and network systems. This role requires strong analytical ...

Lympha Press

IT Support Specialist

Chadds Ford, PA · On-site

... help desk requests, resolving hardware and software issues, and managing mobile device provisioning ... IT Support Specialist partners with employees across the organization to deliver timely ...

Lympha Press

IT Support Specialist

Chadds Ford, PA · On-site

... help desk requests, resolving hardware and software issues, and managing mobile device provisioning ... IT Support Specialist partners with employees across the organization to deliver timely ...

Arcadia University

IT Help Desk Manager

Glenside, PA · On-site

$60 - $80/hr

The IT Help Desk Manager reports directly to the Assistant Vice President of IT and is in a ... The position provides advanced technical expertise in supporting technology services across a ...

Arcadia University

IT Help Desk Manager

Glenside, PA · On-site

The IT Help Desk Manager reports directly to the Assistant Vice President of IT and is in a hands ... The position provides advanced technical expertise in supporting technology services across a ...

Arcadia University

IT Help Desk Manager

Glenside, PA · On-site

The IT Help Desk Manager reports directly to the Assistant Vice President of IT and is in a hands ... The position provides advanced technical expertise in supporting technology services across a ...

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All JobsIt Support Help Desk JobsIt Support Help Desk Jobs in Springfield, PA

It Support Help Desk information

See Springfield, PA salary details

$12

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$31

How much do it support help desk jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for it support help desk in Springfield, PA is $21.84, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $24.47 per hour, depending on experience, location, and employer.

What is an IT Support Help Desk professional?

IT Support Help Desk professionals are specialists who assist users with technical issues related to computers, software, hardware, and network systems. They serve as the first point of contact for troubleshooting problems, providing guidance, and resolving common technical issues either remotely or in person. These professionals document user problems, escalate complex issues to higher-level technicians, and ensure that technology resources run smoothly for organizations. Their work is crucial to maintaining productivity and minimizing downtime in any business environment.

What are the key skills and qualifications needed to thrive as an IT Support Help Desk professional?

To thrive as an IT Support Help Desk professional, you need a solid understanding of computer hardware, software, networking basics, and typically a relevant certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and troubleshooting utilities is essential. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues under pressure. These skills ensure timely resolution of technical problems, minimize downtime, and improve overall user satisfaction within an organization.

What are some common challenges faced by IT Support Help Desk professionals and how can they be managed?

IT Support Help Desk professionals often face challenges such as handling high volumes of support requests, managing users with varying levels of technical knowledge, and troubleshooting a wide range of hardware and software issues. To manage these challenges, it’s important to develop strong communication skills, prioritize tasks effectively, and stay up-to-date with the latest technology trends. Many organizations provide knowledge bases and ticketing systems that help streamline workflows and facilitate collaboration with other IT team members.

What is the difference between It Support Help Desk vs Network Technician?

AspectIt Support Help DeskNetwork Technician
CertificationsCompTIA A+, ITILCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, remote support, officeNetwork labs, server rooms, on-site
Primary ResponsibilitiesTroubleshooting user issues, software supportConfiguring networks, maintaining hardware
Industry UsageIT support, customer serviceNetworking, infrastructure

While both roles support IT operations, the It Support Help Desk primarily handles user issues and software troubleshooting, often remotely. In contrast, a Network Technician focuses on configuring and maintaining network hardware and infrastructure, usually on-site. Both roles require technical certifications and are essential in IT support and networking environments.

Can I get into IT support help desk with no experience?

IT support help desk roles often do not require prior experience, as employers may train new hires on technical skills, customer service, and troubleshooting procedures. Entry-level positions typically look for basic computer knowledge, good communication skills, and relevant certifications like CompTIA A+ to improve chances of hiring. Gaining hands-on experience through internships or certifications can enhance your prospects for entry into this field.

What does an IT Support Help Desk do?

An IT Support Help Desk provides technical assistance to users by troubleshooting hardware, software, and network issues. They respond to support requests, resolve problems, and often use ticketing systems and remote tools to ensure systems run smoothly.

What job categories do people searching It Support Help Desk jobs in Springfield, PA look for?

The top searched job categories for It Support Help Desk jobs in Springfield, PA are:

What cities near Springfield, PA are hiring for It Support Help Desk jobs?

Cities near Springfield, PA with the most It Support Help Desk job openings:

It Support Help Desk jobs near you
Infographic showing various It Support Help Desk job openings in Springfield, PA as of August 2026, with employment types broken down into 85% Full Time, 2% Part Time, 2% Temporary, 8% Contract, and 3% Nights. Highlights an 90% In-person, 2% Hybrid, and 8% Remote job distribution, with an average salary of $45,426 per year, or $21.8 per hour.

IT Help Desk Manager

Mondo

Glenside, PA • Remote

$35 - $44/hr

Other

Medical, Dental, Vision

Re-posted 29 days ago

Job description

Job Title: IT Help Desk Manager Location-Type: Onsite- 4 days Start Date: Early July Duration: C2H Compensation Range: $35-44/hr Benefits: Eligible for Health, Dental, Vision Visa Sponsorship: Not eligible for visa sponsorship Job Description: The IT Help Desk Manager is a hands-on leadership role responsible for supervising the client's IT Support Services team while serving as a key technical escalation point and liaison between end users and subject matter experts. Job Summary Troubleshoot, diagnose, document, and resolve IT service requests and incidents via phone, email, and face-to-face support, modeling exemplary customer service Supervise and manage the daily activities and performance of a team of IT support analysts, including scheduling, mentoring, and professional development Analyze ticketing data to identify trends, drive long-term problem resolution, and improve organizational efficiency Develop and maintain Help Desk procedures, knowledge base articles, and documentation aligned with ITIL and industry best practices Serve as a Tier 2/3 escalation point for complex incidents across hardware, software, networking, and enterprise systems Coordinate with hardware, software, and multimedia vendors to deliver effective solutions and problem resolutions Oversee onboarding, scheduling, and coverage for student workers and junior technicians, ensuring consistent service quality Provide onsite and remote support for desktops, laptops, mobile devices, printers, and peripheral hardware and software Minimum Requirements: 3-5 years of IT support experience, with 1-2 years in a lead or supervisory capacity including mentoring or managing staff Proficiency with Google Workspace administration and support Proficiency with Microsoft Intune for device management Experience managing new user setup and onboarding processes Demonstrated ability to manage a high-volume ticket environment (200-400 tickets per month) Bachelor's degree in a related field Preferred Qualifications: Experience working in a higher education environment Strong collaboration and problem-solving skills in an internal business-facing support setting Familiarity with ITIL frameworks and help desk best practices Experience overseeing computer inventory, loaner programs, and AV or multimedia technologies