ZipRecruiter

Log In

1

It Support Help Desk Jobs in Springfield, PA (NOW HIRING)

JGM

Operations IT Support Technician

Downingtown, PA · On-site

$22.25 - $30.50/hr

Partner with Director of IT on projects and priority requests Help Desk & User Support * Deliver first level in person, remote and phone support for desktops, laptops, mobile devices, and printers.

JGM

Operations IT Support Technician

Downingtown, PA · On-site

Partner with Director of IT on projects and priority requests Help Desk & User Support * Deliver first level in person, remote and phone support for desktops, laptops, mobile devices, and printers.

JGM

Operations IT Support Technician

Downingtown, PA

$22.25 - $30.50/hr

Partner with Director of IT on projects and priority requests Help Desk & User Support * Deliver first level in person, remote and phone support for desktops, laptops, mobile devices, and printers.

JGM

Operations IT Support Technician

Downingtown, PA · On-site

$28 - $36/hr

Partner with Director of IT on projects and priority requests Help Desk & User Support * Deliver first level in person, remote and phone support for desktops, laptops, mobile devices, and printers.

JC Consulting

Be Seen First

IT Service Desk Technician

Philadelphia, PA · On-site

$40K - $70K/yr

You will provide hands-on support for hardware, software, user account management, and laptop ... Associates degree or above or equivalent experience in an IT Service Desk or Help Desk environment

H&K Group

IT Help Desk Associate

Skippack, PA · On-site

... general IT help desk tickets including both hardware and software related issues. The ideal ... Provide technical support including taking user support requests * Organize and maintain IT ...

next page

Showing results 1-20

People also search for

All JobsIt Support Help Desk JobsIt Support Help Desk Jobs in Springfield, PA

It Support Help Desk information

See Springfield, PA salary details

$12

$21

$31

How much do it support help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for it support help desk in Springfield, PA is $21.84, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $24.47 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Support Help Desk professional, and why are they important?

To thrive as an IT Support Help Desk professional, you need a solid understanding of computer hardware, software, networking basics, and typically a relevant certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and troubleshooting utilities is essential. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues under pressure. These skills ensure timely resolution of technical problems, minimize downtime, and improve overall user satisfaction within an organization.

What are some common challenges faced by IT Support Help Desk professionals and how can they be managed?

IT Support Help Desk professionals often face challenges such as handling high volumes of support requests, managing users with varying levels of technical knowledge, and troubleshooting a wide range of hardware and software issues. To manage these challenges, it’s important to develop strong communication skills, prioritize tasks effectively, and stay up-to-date with the latest technology trends. Many organizations provide knowledge bases and ticketing systems that help streamline workflows and facilitate collaboration with other IT team members.

What are IT Support Help Desk professionals?

IT Support Help Desk professionals are specialists who assist users with technical issues related to computers, software, hardware, and network systems. They serve as the first point of contact for troubleshooting problems, providing guidance, and resolving common technical issues either remotely or in person. These professionals document user problems, escalate complex issues to higher-level technicians, and ensure that technology resources run smoothly for organizations. Their work is crucial to maintaining productivity and minimizing downtime in any business environment.

What is the difference between It Support Help Desk vs Network Technician?

AspectIt Support Help DeskNetwork Technician
CertificationsCompTIA A+, ITILCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, remote support, officeNetwork labs, server rooms, on-site
Primary ResponsibilitiesTroubleshooting user issues, software supportConfiguring networks, maintaining hardware
Industry UsageIT support, customer serviceNetworking, infrastructure

While both roles support IT operations, the It Support Help Desk primarily handles user issues and software troubleshooting, often remotely. In contrast, a Network Technician focuses on configuring and maintaining network hardware and infrastructure, usually on-site. Both roles require technical certifications and are essential in IT support and networking environments.

What cities near Springfield, PA are hiring for It Support Help Desk jobs? Cities near Springfield, PA with the most It Support Help Desk job openings:
It Support Help Desk jobs near you
Infographic showing various It Support Help Desk job openings in Springfield, PA as of May 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $45,426 per year, or $21.8 per hour.
Operations IT Support Technician

Operations IT Support Technician

JGM

Downingtown, PA • On-site

$22.25 - $30.50/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

About JGM
At JGM, we are builders, problem-solvers, and innovators in the industrial construction and structural steel fabrication industry. Our team operates with a commitment to Uncompromising Safety & Quality, driven by our core values: We Plan. We Adapt. We Succeed.
With two local 60,000 sq. ft. fabrication facilities, multiple offices and project teams working at sites across the USA, we rely on technology to keep operations moving.
Position Summary
We are seeking a motivated Operational IT Technician, based in Downingtown, PA, who thrives in a hands-on, fast-paced environment and wants to be directly embedded in operations.
This is on site 5 days per week with the opportunity for consideration for 1 day remote after 9 months.
This role will support employees via remote, phone and local travel support to production facilities and offices.
Regular travel to our production facilities in Sinking Spring and Coatesville PA production facilities is required (mileage reimbursement)
This is not a desk-only role-you will work directly on the shop floor of our two 60,000 s.f. manufacturing facilities, in offices, and within active fabrication environments, supporting employees and systems in real time.
This role is ideal for someone who enjoys being on their feet, solving problems face-to-face, and working side-by-side with operations to keep production running.
Key Responsibilities
Hands-On IT Support (Primary Focus)

  • Provide in-person technical support across shop and office environments.
  • Troubleshoot issues directly with users and equipment on the production floor.
  • Respond quickly to real-time issues impacting fabrication and operations.
  • Coordinate Tier 2 and 3 ticket resolution via MSP.
  • Partner with Director of IT on projects and priority requests
Help Desk & User Support
  • Deliver first level in person, remote and phone support for desktops, laptops, mobile devices, and printers.
  • Troubleshoot Microsoft 365 (Outlook, Teams, email) and login issues.
  • Support Active Directory, Entra ID, and Intune (user setup, device management, permissions)
  • Resolve VPN and basic network connectivity issues.
  • Provide clear, practical support to non-technical users.
Desktop & Hardware Support
  • Set up, configure, and deploy computers and IT equipment.
  • Install software, updates, and security patches.
  • Troubleshoot hardware (PCs, monitors, peripherals)
  • Maintain IT inventory and asset tracking.
Multi-Site & Field Support
  • Travel between Coatesville, Sinking Spring, and Downingtown locations.
  • Provide on-site support in industrial and fabrication environments.
  • Assist field teams and project sites as needed.
Network & Systems Support
  • Assist with basic network setup (Wi-Fi, routers, switches)
  • Support connectivity troubleshooting and user access issues.
  • Leverage AI tools as part of the troubleshooting process to diagnose and resolve technical issues efficiently.
Documentation & Process
  • Track and document issues within the ticketing system.
  • Maintain knowledge base and standard operating procedures.
Projects & Growth Opportunities
This role provides exposure beyond traditional help desk support, including:
  • Virtual server migrations and infrastructure upgrades
  • Implementation of new software systems and tools
  • Cybersecurity awareness and user training initiatives
  • IT support aligned with production operations and workforce growth.
Qualifications
Experience
  • 2+ years of IT support, help desk, or desktop support experience (can be a combination of internship and IT related roles).
Core Technical Skills
  • Windows operating systems
  • Microsoft 365 (Outlook, Teams, Office applications)
  • Active Directory, Entra ID, and Intune (user and device management)
  • Basic networking (Wi-Fi, IP addressing, VPN)
  • Hardware setup, deployment, and troubleshooting
  • Demonstrated experience using AI tools for troubleshooting.
Additional Requirements
  • Valid driver's license and reliable transportation
  • Ability to travel between locations (mileage reimbursed)
  • Comfortable working in industrial / production environments, including early start times or second shift support.
  • Ability to remain active and on your feet throughout the day.
Preferred Qualifications
  • Associate degree in IT or related field
  • CompTIA A+ or similar certification
  • Experience in manufacturing, construction, or industrial environments
  • Exposure to PowerShell, SharePoint, or HRIS platforms (e.g., BambooHR)
  • 2+ years of IT support, help desk, or desktop support experience.

Apply