About OpsTech IT Operations is at the heart of Amazon's business. We are known for our speed ... AD, DFS, Print Services, SCCM experience - 2+ years of troubleshooting in a multi-user high ...
About OpsTech IT Operations is at the heart of Amazon's business. We are known for our speed ... AD, DFS, Print Services, SCCM experience - 2+ years of troubleshooting in a multi-user high ...
About OTS Operations is at the heart of Amazon's business. We are known for our speed, accuracy ... AD, DFS, Print Services, SCCM experience - 2+ years of troubleshooting in a multi-user high ...
About OTS Operations is at the heart of Amazon's business. We are known for our speed, accuracy ... AD, DFS, Print Services, SCCM experience - 2+ years of troubleshooting in a multi-user high ...
Operations is at the heart of Amazon's business. We are known for our speed, accuracy, and ... - 2+ years of troubleshooting in a multi-user high availability environment experience - 2+ years ...
Operations is at the heart of Amazon's business. We are known for our speed, accuracy, and ... - 2+ years of troubleshooting in a multi-user high availability environment experience - 2+ years ...
IT Support Specialist
Pico Rivera, CA · On-site +1
$65K - $73K/yr
We can be found in retailers like Target and Amazon, and specialty retailers like Pottery Barn Kids ... Provide internal helpdesk support for Million Dollar Baby associates, contractors, and visitors
IT Support Specialist
Pico Rivera, CA · On-site +1
$65K - $73K/yr
We can be found in retailers like Target and Amazon, and specialty retailers like Pottery Barn Kids ... Provide internal helpdesk support for Million Dollar Baby associates, contractors, and visitors
IT Support Analyst II
Chandler, AZ · On-site
Qualifications: • 2+ years of experience in IT support or related role. • Strong technical ... Associate degree in Computer Science, Information Technology, or related field a plus.
IT Support Analyst II
Chandler, AZ · On-site
Qualifications: • 2+ years of experience in IT support or related role. • Strong technical ... Associate degree in Computer Science, Information Technology, or related field a plus.
Information Technology Support Associate I
Greenville, SC · On-site
$20.75 - $24.25/hr
Provide first line response for users requiring assistance with information technology issues and ... Escalate more involved problems to the Tier 2 technicians. * Quickly and accurately determine ...
Information Technology Support Associate I
Greenville, SC · On-site
$20.75 - $24.25/hr
Provide first line response for users requiring assistance with information technology issues and ... Escalate more involved problems to the Tier 2 technicians. * Quickly and accurately determine ...
IT Support
$22.25 - $30.50/hr
An associate degree or specialized IT training programs. • Experience: 1-3 years of experience in IT support, help desk, or similar role. Physical Requirements: • Good Eyesight visual acuity test ...
Quick apply
IT Support
$22.25 - $30.50/hr
An associate degree or specialized IT training programs. • Experience: 1-3 years of experience in IT support, help desk, or similar role. Physical Requirements: • Good Eyesight visual acuity test ...
IT Support Analyst II
Chandler, AZ · On-site
Qualifications: 2+ years of experience in IT support or related role. Strong technical skills in ... Bachelor's or Associate degree in Computer Science, Information Technology, or related field a plus.
IT Support Analyst II
Chandler, AZ · On-site
Qualifications: 2+ years of experience in IT support or related role. Strong technical skills in ... Bachelor's or Associate degree in Computer Science, Information Technology, or related field a plus.
IT Support Specialist
Lawton, OK · On-site
IT SUPPORT SPECIALIST: This position covers planning and delivery of customer support services ... Category IAT Level II Computing Environment: * Computing Environment Cert Cybersecurity/IA Role ...
IT Support Specialist
Lawton, OK · On-site
IT SUPPORT SPECIALIST: This position covers planning and delivery of customer support services ... Category IAT Level II Computing Environment: * Computing Environment Cert Cybersecurity/IA Role ...
IT Support Technician II
Englewood, CO · On-site
$30 - $31.72/hr
Associate's degree in a related field or equivalent combination of education and experience * 2+ years of hands-on IT support or desktop support experience * Strong troubleshooting skills across ...
Quick apply
IT Support Technician II
Englewood, CO · On-site
$30 - $31.72/hr
Associate's degree in a related field or equivalent combination of education and experience * 2+ years of hands-on IT support or desktop support experience * Strong troubleshooting skills across ...
Information Technology Support
$22.75 - $31.25/hr
Technology Support Technician Reports To: Director of Information Technology Employment Type ... Associate degree in Information Technology or a related field, or * High school diploma with 3+ ...
Information Technology Support
$22.75 - $31.25/hr
Technology Support Technician Reports To: Director of Information Technology Employment Type ... Associate degree in Information Technology or a related field, or * High school diploma with 3+ ...
IT Support
$32.37/hr
Position Description: IT Support SpecialistLocation: Artesia, New MexicoEmployment Type: Full-TimePosition SummaryWe are seeking a dependable IT Support Specialist to manage and maintain our ...
Quick apply
IT Support
$32.37/hr
Position Description: IT Support SpecialistLocation: Artesia, New MexicoEmployment Type: Full-TimePosition SummaryWe are seeking a dependable IT Support Specialist to manage and maintain our ...
IT Support
Lancaster, MA · On-site
$58K/yr
The IT Support role provides technical assistance, troubleshooting, and system support to ensure ... What You'll Do * Provide Tier 1 and Tier 2 technical support through the ticketing system
IT Support
Lancaster, MA · On-site
$58K/yr
The IT Support role provides technical assistance, troubleshooting, and system support to ensure ... What You'll Do * Provide Tier 1 and Tier 2 technical support through the ticketing system
IT Support
Springfield, VT · On-site
$21.50 - $29.75/hr
The IT Support role provides technical assistance, troubleshooting, and system support to ensure ... What You'll Do * Provide Tier 1 and Tier 2 technical support through the ticketing system
Quick apply
IT Support
Springfield, VT · On-site
$21.50 - $29.75/hr
The IT Support role provides technical assistance, troubleshooting, and system support to ensure ... What You'll Do * Provide Tier 1 and Tier 2 technical support through the ticketing system
Description Position Overview The IT Support Engineer II provides advanced Level 1 and Level 2 technical support and serves as an escalation point for IT Support Engineer I. This role focuses on ...
Description Position Overview The IT Support Engineer II provides advanced Level 1 and Level 2 technical support and serves as an escalation point for IT Support Engineer I. This role focuses on ...
IT Support Associate I
Romulus, MI · On-site
... information systems. Our Mission is to recruit, train, and retain the very best logistics and ... Early-career technician delivering first-level support; follows procedures, documents solutions ...
IT Support Associate I
Romulus, MI · On-site
... information systems. Our Mission is to recruit, train, and retain the very best logistics and ... Early-career technician delivering first-level support; follows procedures, documents solutions ...
Desktop Support Associate II
Boston, MA · On-site
$24 - $28/hr
The Desktop Support Associate II is the go-to technical resource for ActBlue staff working remotely ... This role reports to the Sr. IT Manager and is part of the Desktop Support team responsible for ...
Desktop Support Associate II
Boston, MA · On-site
$24 - $28/hr
The Desktop Support Associate II is the go-to technical resource for ActBlue staff working remotely ... This role reports to the Sr. IT Manager and is part of the Desktop Support team responsible for ...
IT Support Engineer II
Richmond, VA · On-site
Position: IT Support Engineer II Reports To: Senior IT Infrastructure Systems Manager for KSB North ... Education: Associate or bachelor's degree in IT, Computer Science, or equivalent experience
IT Support Engineer II
Richmond, VA · On-site
Position: IT Support Engineer II Reports To: Senior IT Infrastructure Systems Manager for KSB North ... Education: Associate or bachelor's degree in IT, Computer Science, or equivalent experience
IT SUPPORT TECHNICAN
Colorado Springs, CO · On-site
... 2-scoped environment. This role emphasizes learning, process adherence, and security-first ... Currently pursuing or recently completed an Associate's or Bachelor's degree in: * Information ...
Quick apply
IT SUPPORT TECHNICAN
Colorado Springs, CO · On-site
... 2-scoped environment. This role emphasizes learning, process adherence, and security-first ... Currently pursuing or recently completed an Associate's or Bachelor's degree in: * Information ...
IT Support Tech
Tallahassee, FL · On-site
$19.50 - $26.50/hr
Associate's or bachelor's degree in IT, Computer Science, or related field (preferred ... Must be at least 21 years old and pass Level 2 Background Screening. * Willingness to travel up to ...
IT Support Tech
Tallahassee, FL · On-site
$19.50 - $26.50/hr
Associate's or bachelor's degree in IT, Computer Science, or related field (preferred ... Must be at least 21 years old and pass Level 2 Background Screening. * Willingness to travel up to ...
It Support Associate Ii Amazon information
See salary details
$10.10 - $11.78
2% of jobs
$11.78 - $13.46
3% of jobs
$13.46 - $15.14
10% of jobs
$16.29 is the 25th percentile. Wages below this are outliers.
$15.14 - $16.83
15% of jobs
The median wage is $18.35 / hr.
$16.83 - $18.51
22% of jobs
$18.51 - $20.19
18% of jobs
$20.77 is the 75th percentile. Wages above this are outliers.
$20.19 - $21.88
14% of jobs
$21.88 - $23.56
7% of jobs
$23.56 - $25.24
5% of jobs
$25.24 - $26.92
2% of jobs
$26.92 - $28.61
1% of jobs
$10
$19
$28
How much do it support associate ii amazon jobs pay per hour?
As of Jun 14, 2026, the average hourly pay for it support associate ii amazon in the United States is $19.57, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.
What does an IT Support Associate II at Amazon do?
An IT Support Associate II at Amazon is responsible for providing technical support and troubleshooting for hardware, software, and network issues within Amazon's facilities. They assist employees with resolving technical problems, maintain IT equipment, and help ensure smooth operations of Amazon's technology infrastructure. This role may also involve installing new systems, training users, and escalating complex issues to higher-level support teams. The position requires strong problem-solving skills, customer service orientation, and familiarity with a range of IT systems.
What are some common challenges faced by an IT Support Associate II at Amazon, and how are they typically addressed?
As an IT Support Associate II at Amazon, you may encounter challenges such as managing high ticket volumes, supporting a wide range of hardware and software platforms, and troubleshooting under tight time constraints. To address these, Amazon provides robust training, knowledge bases, and escalation procedures. Collaboration with senior engineers and cross-functional teams is encouraged, fostering a supportive environment to resolve complex issues efficiently while developing your technical and communication skills.
What are the key skills and qualifications needed to thrive as an IT Support Associate II at Amazon, and why are they important?
To thrive as an IT Support Associate II at Amazon, you need strong troubleshooting abilities, knowledge of computer hardware and networking, and typically an associate degree or equivalent experience in IT. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and certifications such as CompTIA A+ or Network+ are commonly required. Excellent communication, customer service orientation, and problem-solving skills help you effectively support users and collaborate with technical teams. These skills ensure efficient resolution of IT issues, minimize downtime, and contribute to smooth operational workflows in a fast-paced environment.
What is the difference between It Support Associate Ii Amazon vs It Support Specialist Amazon?
| Aspect | It Support Associate II Amazon | It Support Specialist Amazon |
|---|---|---|
| Required Certifications | CompTIA A+, Microsoft Certified | CompTIA A+, Microsoft Certified |
| Work Environment | Data centers, corporate offices, remote support | Data centers, corporate offices, remote support |
| Employer & Industry Usage | Amazon's IT support teams, e-commerce, logistics | Amazon's IT support teams, e-commerce, logistics |
| Common Search & Comparison | Yes | Yes |
The main difference between an It Support Associate II Amazon and an It Support Specialist Amazon lies in the job titles' emphasis. The Associate II role typically indicates a mid-level position with responsibilities including troubleshooting hardware/software issues, assisting users, and maintaining IT systems. The Support Specialist may have similar duties but can sometimes imply a more specialized or customer-facing role. Both roles require similar certifications and work environments, and are integral to Amazon's IT support operations.
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
This job post has expired today. Applications are no longer accepted.
Amazon rating
7.4
Based on 6,847 frontline employees who took The Breakroom Quiz
6th of 39 rated national retailers
Job description
About OpsTech IT
Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OpsTech IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.
About The Role
As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.
What Do We Offer?
Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait there’s more: we don’t wear suits and ties! Come as you are because jeans, t-shirts, sneakers and sometimes a neon safety vest will be your daily outfit.
Key job responsibilities
Responsibilities include, but are not limited to
- Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
- Ensure infrastructure networking and computing systems remain available during production hours.
- Interact with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
- Manage local technical projects.
- Maintain or create policies, procedures, and processes.
- Identify root-causes of operational issues and process inefficiencies.
BASIC QUALIFICATIONS- 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
- 2+ years of troubleshooting in a multi-user high availability environment experience
- 2+ years of PC repair, troubleshooting, deployment and liquidation experience
- 1+ years of IT client, server, and network service delivery experience
- 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- 2+ years of supporting and maintaining a corporate network environment experience
- High school or equivalent diploma
PREFERRED QUALIFICATIONS- 2+ years of computer networking experience
- Experience supporting video conference and teleconference equipment
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
USA, VA, Fredericksburg - 25.00 - 41.00 USD hourly
Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OpsTech IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.
About The Role
As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.
What Do We Offer?
Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait there’s more: we don’t wear suits and ties! Come as you are because jeans, t-shirts, sneakers and sometimes a neon safety vest will be your daily outfit.
Key job responsibilities
Responsibilities include, but are not limited to
- Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
- Ensure infrastructure networking and computing systems remain available during production hours.
- Interact with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
- Manage local technical projects.
- Maintain or create policies, procedures, and processes.
- Identify root-causes of operational issues and process inefficiencies.
BASIC QUALIFICATIONS- 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
- 2+ years of troubleshooting in a multi-user high availability environment experience
- 2+ years of PC repair, troubleshooting, deployment and liquidation experience
- 1+ years of IT client, server, and network service delivery experience
- 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- 2+ years of supporting and maintaining a corporate network environment experience
- High school or equivalent diploma
PREFERRED QUALIFICATIONS- 2+ years of computer networking experience
- Experience supporting video conference and teleconference equipment
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, VA, Fredericksburg - 25.00 - 41.00 USD hourly
About Amazon
Sourced by ZipRecruiter
Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.
Industry
It services, book publishers, retail, real estate and computer and electronic product manufacturing
Company size
10,000+ Employees
Headquarters location
Seattle, WA, US