ZipRecruiter

Log In

1

It Support Associate Ii Amazon Jobs (NOW HIRING)

Amazon

IT Support Associate

Newark, NJ · On-site

The IT Support Team works with Amazon and Audible service managers and other staff to maintain ... As an IT Support Associate, you will... - Conduct inventory and asset management for all computer ...

Nutrafol

IT Support Associate

New York, NY · On-site

$18.50 - $24/hr

About You We are seeking an IT Support Associate to join the Nutrafol team. While this role is ... office 2-4 days as needed, to support technical needs in the office and to help deploy new tech ...

Ohio University

IT Support Associate

Athens, OH · On-site

$16.84 - $26.11/hr

Position Information Job Title IT Support Associate Applications Accepted From Public: Open to the ... 2 years technology support experience. An equivalent combination of education, training, and ...

Amazon

IT Support Engineer I, OTS

Loveland, CO · On-site

OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are ... AD, DFS, Print Services, SCCM experience - 2+ years of troubleshooting in a multi-user high ...

Amazon Stores

IT Support Engineer I, OTS

Tracy, CA · On-site

OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are ... AD, DFS, Print Services, SCCM experience - 2+ years of troubleshooting in a multi-user high ...

next page

Showing results 1-20

All JobsIt Support Associate Ii Amazon Jobs

It Support Associate Ii Amazon information

See salary details

$10

$19

$28

How much do it support associate ii amazon jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for it support associate ii amazon in the United States is $19.57, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What does an IT Support Associate II at Amazon do?

An IT Support Associate II at Amazon is responsible for providing technical support and troubleshooting for hardware, software, and network issues within Amazon's facilities. They assist employees with resolving technical problems, maintain IT equipment, and help ensure smooth operations of Amazon's technology infrastructure. This role may also involve installing new systems, training users, and escalating complex issues to higher-level support teams. The position requires strong problem-solving skills, customer service orientation, and familiarity with a range of IT systems.

What are some common challenges faced by an IT Support Associate II at Amazon, and how are they typically addressed?

As an IT Support Associate II at Amazon, you may encounter challenges such as managing high ticket volumes, supporting a wide range of hardware and software platforms, and troubleshooting under tight time constraints. To address these, Amazon provides robust training, knowledge bases, and escalation procedures. Collaboration with senior engineers and cross-functional teams is encouraged, fostering a supportive environment to resolve complex issues efficiently while developing your technical and communication skills.

What are the key skills and qualifications needed to thrive as an IT Support Associate II at Amazon, and why are they important?

To thrive as an IT Support Associate II at Amazon, you need strong troubleshooting abilities, knowledge of computer hardware and networking, and typically an associate degree or equivalent experience in IT. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and certifications such as CompTIA A+ or Network+ are commonly required. Excellent communication, customer service orientation, and problem-solving skills help you effectively support users and collaborate with technical teams. These skills ensure efficient resolution of IT issues, minimize downtime, and contribute to smooth operational workflows in a fast-paced environment.

What is the difference between It Support Associate Ii Amazon vs It Support Specialist Amazon?

AspectIt Support Associate II AmazonIt Support Specialist Amazon
Required CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentData centers, corporate offices, remote supportData centers, corporate offices, remote support
Employer & Industry UsageAmazon's IT support teams, e-commerce, logisticsAmazon's IT support teams, e-commerce, logistics
Common Search & ComparisonYesYes

The main difference between an It Support Associate II Amazon and an It Support Specialist Amazon lies in the job titles' emphasis. The Associate II role typically indicates a mid-level position with responsibilities including troubleshooting hardware/software issues, assisting users, and maintaining IT systems. The Support Specialist may have similar duties but can sometimes imply a more specialized or customer-facing role. Both roles require similar certifications and work environments, and are integral to Amazon's IT support operations.

Infographic showing various It Support Associate Ii Amazon job openings in the United States as of June 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% In-person job distribution, with an average salary of $40,699 per year, or $19.6 per hour.
IT Support Associate II, Ops Tech Solutions (OTS)

IT Support Associate II, Ops Tech Solutions (OTS)

Amazon

Baltimore, MD • On-site

$21.25 - $29.25/hr

Full-time

Medical, Retirement

Posted 27 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,847 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

Operations is at the heart of Amazon's business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OpsTech IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do - whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.
About The Role
As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.
What Do We Offer?
Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there's more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit). Learn more about Amazon in Andy Jassy's most recent letter to shareholders at https://www.aboutamazon.com/news/company-news/2021-letter-to-shareholders.
Key job responsibilities
- Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
- Handling support requests and procedures across the network.
- Assisting in training new hires.
- Continuous learning of new technologies.
- Supporting customers from multiple buildings in the area, as well as remote customers.
- Traveling within your local or regional area to support our customers.
BASIC QUALIFICATIONS
- Experience troubleshooting integrated and interdependent computer systems
- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach
- Experience in a dynamic environment with a high degree of customer service
- 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience
PREFERRED QUALIFICATIONS
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience in a dynamic environment with a high degree of customer service
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
USA, MD, Sparrows Point - 23.00 - 37.00 USD hourly

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Amazon logo

About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

View All Amazon Jobs

Apply