It Student Assistant Jobs in Decatur, GA (NOW HIRING)

About Us
Located in the fastest-growing region of the state, the University of North Georgia is a multi-campus university with an enrollment of over 20,000 students, making it one of the largest institutions in the University System of Georgia. UNG is focused on a mission of educational excellence, leadership development and community engagement opportunities that develop students into leaders for a diverse and global society. Through a variety of educational pathways that provide access and range from certificates and associate degrees to a professional doctoral program, UNG is responsive to regional education and economic development needs. Federally designated as a senior military college, one of the university's signature leadership programs is its 800-member Corps of Cadets on UNG's Dahlonega Campus.
Job Summary
The University of North Georgia is currently accepting applications for an IT Student Technician position on the Gainesville campus. The IT Student Technician serves as a front-line support resource for students, faculty, and staff, assisting with a variety of basic technology-related issues. Responsibilities include troubleshooting hardware and software problems, providing support for mobile and personal devices, and documenting work orders and service requests for escalation to the appropriate IT teams when additional support is needed. This is a trusted position that requires a high level of professionalism, responsibility, and confidentiality. Student technicians are expected to handle sensitive information appropriately and represent the IT department with integrity in all interactions
Responsibilities

• The IT Student Technician will be responsible for:
  Frontline Support: Assist students, faculty, and staff with basic technical issues.
  Personal device support: including check-in to perform troubleshooting and resolution.
  Troubleshoot Hardware and Software: Running computer scans, cleanup tools, and software updates as well as installing software and recovering license keys.
  Hardware installation including RAM and HDD.
  Inventory: Maintain inventory of IT equipment.
  Maintain Technology Resources: Support labs, printers, including toner and paper supplies.
  Other Duties as Assigned: Support additional technology-related tasks or special projects as directed.

Knowledge, Skills, & Abilities

• Basic understanding of computer hardware and operating systems (Windows, macOS).
• Common software applications (e.g., Microsoft Office, web browsers).
• Mobile device platforms (iOS, Android).
• Understanding customer service principles.
• Effective verbal and written communication.
• Time management.
• Ability to adapt and learn quickly and work with a team.

Required Qualifications

• Minimum of six (6) credit hours to qualify as a student worker.
• Ability to lift 50 lbs
• Enrollment in University of North Georgia, preferably in the Computer Science or Computer Information Systems program.

Required Documents to Attach

• Resume
• Cover Letter
• Contact Information for Three Professional References

USG Core Values
The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct .
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653 .
Institutional Values
The University of North Georgia, a regional multi-campus institution and premier senior military college, provides a culture of academic excellence in a student-focused environment that includes quality education, service, research, and creativity. This is accomplished through broad access to comprehensive academic and co-curricular programs that develop students into leaders for a diverse and global society. The University of North Georgia is a University System of Georgia leadership institution and is The Military College of Georgia. More details on the UNG Mission, Values, Vision, and Culture can be found at https://ung.edu/about/mission-vision-values.php
Conditions of Employment
Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with the University of North Georgia, as determined by University of North Georgia in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.
Equal Employment Opportunity
The University of North Georgia, a unit of the University System of Georgia, is an Affirmative Action/Equal Opportunity employer and does not discriminate on the basis of race, color, gender, sex or national origin, age, disability, religion, genetics or veteran status. Georgia is an open records state. Also, UNG is a federal contractor and desires priority referrals of protected veterans.
Other Information

• This is not a supervisory position.
• This position does not have any financial responsibilities.
• This position will not be required to drive.
• This role is considered a position of trust.
• This position does not require a purchasing card (P-Card).
• This position will not travel
• This position does not require security clearance.

Please note: the University of North Georgia career board updates daily, positions are subject to be removed without prior notice or before the posting expires.
Background Check

• Position of Trust