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It Services Team Jobs (NOW HIRING)

Jade Global

IT Service Desk

San Jose, CA · On-site

$40/hr

... IT services. The role focuses on supporting Jira, Okta, Slack , and resolving general IT-related issues to ensure smooth day-to-day operations and a positive user experience. Key Responsibilities

Legacy Health Services

IT Support Analyst I

Parma, OH · On-site

Supportive team environment * IRS mileage reimbursement for business travel * Monthly cell phone stipend Why Join CarePoint IT Services? At CarePoint, you'll work with a team that values integrity ...

Focus

Plant IT Manager

Seneca, SC · On-site

$120K - $150K/yr

... local IT team, for their professional skills and experiencesEnsure site IT capabilities across operations, IT/OT, cybersecurity, and digital technologiesFoster a culture of ownership, service ...

Tangram Flex

Director of IT

Dayton, OH · On-site

Build a team culture focused on customer service, accountability, operational excellence, and ... Direct IT service management processes including help desk ticketing and incident response, problem ...

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How much do it services team jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for it services team in the United States is $34.67, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $46.63 per hour, depending on experience, location, and employer.

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IT Service Desk

San Jose, CA • On-site

Jade Global
IT Services • 51 - 200 employees
Learn more about Jade Globalexternal

$40/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

IT Service Desk1

Note : Location: The resource must be based in Seattle, WA and available for occasional onsite visits (a few times a month) to the client office.

Budget: $40/hour, 1 year.
The IT Service Desk / Technical Support Engineer will be responsible for providing Level 1 and Level 2 technical support to internal users for enterprise applications and IT services. The role focuses on supporting Jira, Okta, Slack, and resolving general IT-related issues to ensure smooth day-to-day operations and a positive user experience.

Key Responsibilities

  • Provide L1/L2 technical support for IT incidents and service requests and work as per SOP
  • Troubleshoot and resolve user issues related to Jira, Okta, Slack, and other enterprise tools.
  • Manage user access, authentication, and provisioning/deprovisioning through Okta.
  • Support Jira ticketing system, including user access, permissions, and workflow-related issues.
  • Assist users with Slack workspace access, channels, integrations, and troubleshooting.
  • Handle generic IT helpdesk requests such as password resets, software access, and basic system troubleshooting.
  • Log, track, and update support tickets in the ITSM or Jira Service Management system.
  • Ensure timely incident resolution and adherence to defined SLAs.
  • Escalate complex or unresolved issues to L3 or relevant engineering teams.
  • Maintain documentation, troubleshooting guides, and knowledge base articles.
  • Support continuous improvement of service desk processes and user support experience.

Required Skills

  • Experience in IT Service Desk or Technical Support (L1/L2).
  • Working knowledge of Jira, Okta, and Slack administration/support.
  • Basic understanding of identity and access management (IAM), SSO, and MFA.
  • Familiarity with ITSM processes such as incident, request, and problem management.
  • Basic troubleshooting knowledge of Windows/Mac systems, networking, and enterprise applications.
  • Strong communication, problem-solving, and customer service skills.

Experience & Qualification

  • 2-5 years of experience in IT Service Desk or Technical Support.
  • Bachelor's degree in Information Technology, Computer Science, or related field preferred.
  • Experience supporting enterprise collaboration and identity platforms is an advantage.

Apply