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It Service Operation Manager Jobs (NOW HIRING)

3M HEALTHCARE

IT Service Desk Manager

Cincinnati, OH · On-site

$80 - $100/hr

The IT Service Desk Manager is responsible for providing leadership for the IT Service Desk staff and operations. This individual is also responsible for IT customer satisfaction and desktop ...

Apex Systems

IT Service Center

Rancho Cucamonga, CA · On-site

Job#: 3044774 IT Service Center Location: Rancho Cucamonga, California (Remote) Role Overview We are seeking a reliable and service-oriented IT Service Center professional. This role is responsible ...

Prattwhitney

IT Service Transition Manager

Sudbury, MA · On-site

$150 - $200/hr

With our three market leading businesses, world-class operations and investments in research and ... Role Overview The IT Service Transition Manager will plan, coordinate, and execute the deployment ...

Akima, LLC

IT Operations Manager

Alexandria, VA · On-site

$125K - $165K/yr

Experience with planning, directing, and managing a complex information technology operation/ technology project deployment. * Familiarity with ITIL or equivalent IT service management frameworks ...

Govcio LLC

IT Service Technician

Houston, TX · On-site

$53K/yr

They coordinate and perform operation and/or maintenance activities for networks/servers. They ... Manage user relocation requests. * Ensure devices are properly encrypted. * Local On-Site Cabling.

Govcio LLC

IT Service Technician

Tucson, AZ · On-site

$53K/yr

They coordinate and perform operation and/or maintenance activities for networks/servers. They ... Manage user relocation requests. * Ensure devices are properly encrypted. * Local On-Site Cabling.

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It Service Operation Manager information

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How much do it service operation manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for it service operation manager in the United States is $78,645.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $95,500.00 per year, depending on experience, location, and employer.

What are popular job titles related to It Service Operation Manager jobs?

For It Service Operation Manager jobs, the most frequently searched job titles are:

Infographic showing various It Service Operation Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $78,645 per year, or $37.8 per hour.

IT Service Desk Manager

Denton, TX • On-site

University of North Texas
Education • 5 - 10K employees
Learn more about University of North Texasexternal

Full-time

Re-posted 24 days ago

University Of North Texas rating

7.2

Company rating: 7.2 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

391st of 633 rated colleges and universities

Job description

Job Summary:
The University of North Texas is a prominent educational institution in the Dallas-Fort Worth region, and they are seeking an IT Service Desk Manager to lead their Library IT Support team. This role involves providing technical support, managing helpdesk operations, and ensuring high-quality service delivery while collaborating with various teams to enhance technology services for the UNT Libraries.
Responsibilities:
• This position will provide first and second level technical support, including the installation, upgrade, and maintenance of equipment/software used within the Library. The position manages the hiring, training, and scheduling of student employees, and day to day operations of the helpdesk including timely trouble ticket response. This position supervises a full time employee for daily operation of the Helpdesk in the Library.
• This position will work closely with several distinct teams to ensure all end user devices and services are maintained and functional.
• This position maintains accurate inventory records and assists forecasting endpoint replacement/support life cycles.
• This role is expected to proactively identify and address issues, implement effective solutions, and continuously evaluate and improve workflows and procedures.
• Ensures that documentation is kept up to date for the helpdesk. Utilize documentation created across department in support of products and services; identify issues in documentation outside direct purview so that responsible party is able to update as necessary.
Qualifications:
Required:
• Bachelor's degree in related field and three years of related computing work experience; or any equivalent combination of education, training and experience.
• Knowledge of computing fundamentals, network principles, and endpoint management across distributed library environments.
• Ability to oversee ticket workflows, SLA tracking, knowledge base development, and continuous process improvement.
• Proven skill recruiting, training, scheduling, and evaluating student/part-time tech staff to ensure consistent service quality.
• Experience tracking hardware/software inventories, coordinating repairs/warranties, and forecasting refresh cycles.
• Familiarity with higher-ed data privacy (FERPA), endpoint security standards, and accessibility/ADA requirements.
• Ability to rapidly learn new platforms, apply emerging tools, and troubleshoot complex technical or operational challenges.
• Skill partnering with campus IT, library departments, vendors, and academic units to align support with institutional goals.
• Ability to translate and communicate technical concepts for audiences and maintain high service standards during peak academic periods.
Preferred:
• Familiarity with IT service management frameworks and ticketing systems (e.g. ServiceNow, Jira)
• Windows/macOS support
• Ancillary devices/services support (e.g. AV systems, printers)
• Knowledge of endpoint management tools and identity systems. SCCM / Intune / Active Directory / EntraID
• Experience developing documentation, workflows, and knowledge bases
Company:
UNT is a public institution of higher education and research based in Denton, TX. Founded in 1890, the company is headquartered in Denton, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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