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It Service Manager Jobs in Spring Grove, PA (NOW HIRING)

Collabera

L1 IT Analyst

Sparks, MD · On-site

Company Description Established in 1991, Collabera has been a leader in IT staffing for over 22 ... Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing ...

McGrew Management Company

Summer IT Intern

Hanover, PA

$17 - $20/hr

Company Description McGrew Management Company provides shared services, strategic leadership, and ... Role Description The IT Intern supports the organization's technology department by assisting with ...

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$26K

$101.9K

$156.2K

How much do it service manager jobs pay per year?

As of May 28, 2026, the average yearly pay for it service manager in Spring Grove, PA is $101,938.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,800.00 and $126,300.00 per year, depending on experience, location, and employer.

What Is an IT Service Manager?

An IT service manager oversees and provides support for information technology services at a company or business. An IT service manager participates in the development, design, and management of the information technology in use within the company. They must ensure that these internal processes work efficiently to help the company reach its business goals. In this role, they typically manage an IT infrastructure team, so strong communication and organizational skills are a must. Companies prefer IT service managers to have relevant help desk or customer service experience, strong problem-solving skills, and a degree in computer science or information technology.

What are the key skills and qualifications needed to thrive as an IT Service Manager, and why are they important?

To thrive as an IT Service Manager, you need a solid background in IT infrastructure, service management frameworks (such as ITIL), and a relevant degree or certifications like ITIL Foundation or PMP. Familiarity with IT service management (ITSM) tools such as ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional leadership, communication, and problem-solving skills help manage teams and foster collaboration across departments. These competencies are crucial for ensuring reliable IT services, meeting business objectives, and delivering excellent user experiences.

What are some common challenges an IT Service Manager faces when aligning IT services with changing business needs?

IT Service Managers often encounter the challenge of ensuring IT services adapt quickly to evolving business priorities while maintaining high service quality and uptime. Balancing resource constraints, managing stakeholder expectations, and keeping up with technological advances require strong communication and problem-solving skills. Regular collaboration with various departments is essential to understand their requirements, translate them into IT solutions, and effectively manage changes without disrupting day-to-day operations. Success in this role relies on proactive planning and fostering a culture of continuous improvement within the IT team.

What does an IT Service Manager do?

An IT Service Manager oversees the delivery of IT services within an organization, ensuring that IT systems run smoothly and efficiently. They are responsible for managing a team of IT professionals, implementing service management processes, and maintaining high levels of customer satisfaction. Their duties often include incident management, problem resolution, service quality monitoring, and aligning IT services with business objectives. IT Service Managers also play a key role in process improvement and may be involved in budgeting and strategic planning for IT services.

What is the difference between It Service Manager vs Network Administrator?

AspectIt Service ManagerNetwork Administrator
CertificationsITIL, PMP, CompTIA Service+CCNA, CompTIA Network+
Work EnvironmentOversees IT services, manages teams, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed in organizations with IT service delivery focusCommon in organizations with complex network needs

The main difference is that an It Service Manager oversees the overall IT service delivery and manages teams, focusing on strategic planning and customer satisfaction. In contrast, a Network Administrator primarily maintains and troubleshoots network infrastructure. Both roles require certifications like CompTIA Network+ or ITIL, but their daily responsibilities and focus areas differ significantly.

More about It Service Manager jobs
What cities near Spring Grove, PA are hiring for It Service Manager jobs? Cities near Spring Grove, PA with the most It Service Manager job openings:
It Service Manager jobs near you

Supervisor of Information Technology

Carroll County, MD Public Schools

Westminster, MD • On-site

$91.30K - $112K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Position Type:
Technology Services
Date Posted:
5/18/2026
Location:
CCPS Central Office
Date Available:
07/01/2026
Closing Date:
05/26/2026
Job Title: Supervisor of Information Technology
Pay Schedule: Administrative & Technical Services Exempt, Lane 6
FLSA Status: Exempt
Reports to: Chief Information Officer
JOB SUMMARY
Administer the design, development, and implementation of technology projects, managing assigned Technology Services staff, and ensuring the effective operation of CCPS's technology infrastructure to support all instructional, administrative, and operational functions.
ESSENTIAL JOB FUNCTIONS
1. Leadership & Staff Supervision
  • Supervise, coordinate, and evaluate assigned IT personnel, including hiring, training, performance reviews, and disciplinary actions.
  • Provide mentoring and technical guidance to staff in assigned areas.
  • Serve as the primary contact for users and administrators regarding technology issues.

2. Technology Project Management
  • Coordinate and develop technology projects, including infrastructure design and maintenance, cyber-security standards and implementation.
  • Plan, prioritize, and assign work to staff; review work products and procedures
  • Evaluate operations and recommend improvements
  • Participate in the Technology Services Management Team.

3. Systems & Infrastructure Management
  • Oversee procurement, deployment, and maintenance of hardware, software, and network systems
  • Manage wired/wireless data and voice networks, desktops, laptops, mobile devices, servers, and applications.
  • Ensure system integrity, data security, backups, and recovery procedures.

4. Technical Support & Operations
  • Provide leadership and technical support to school sites and Central office.
  • Oversee help desk operations
  • Troubleshoot complex problems with applications, servers, and network infrastructure.

5. Policy & Compliance
  • Develop and implement department policies, procedures, and compliance requirements.
  • Ensure adherence to cybersecurity best practices and data governance standards
  • Serve as primary contact for state, local and independent technical audits.

6. Planning & Budgeting
  • Plan resource allocation, technology transitions, and budget impact documents.
  • Participate in budget preparation, cost estimates, and expenditure monitoring.

7. Professional Development
  • Stay current on technology trends, attend training, and share knowledge with the district.

MINIMUM REQUIREMENTS
  • Bachelor's degree in information systems or computer science and 5 years of experience related to Management Information Systems. A combination of courses specifically related to this area of expertise, training, and work experience may be substituted in lieu of the bachelor's degree.
  • Direct experience in on-premise and cloud-based networking technologies, specifically the Microsoft Product Portfolio. Professional certifications in these areas are preferred.
  • Direct experience managing Help Desk staff and systems.
  • Direct experience in client-based administration of Microsoft endpoint and Microsoft 365 product suite.
  • Experience in the software development process.
  • Experience managing technical staff, associated resources, and projects.
  • Direct experience in budgetary processes, staff evaluations, and other management functions.
  • Excellent customer service and communication skills.

KNOWLEDGE, SKILLS, AND ABILITIES
  • Strong leadership, communication, and project management skills.
  • Expertise in IT systems, networks, and cybersecurity.
  • Knowledge of and practical experience with implementing customer service principles, techniques, systems, and standards.
  • Strong interpersonal and communication skills with the ability to work effectively with a wide range of constituencies in a diverse environment.
  • Ability to lead, train, and motivate teams in a manner that effectively ensures the availability of technically competent, responsive, customer-oriented staff.
  • Ability to work collaboratively with educators, administrators, and vendors.

PHYSICAL DEMANDS
Sedentary Work: Exerting minimal but not constant physical effort to perform sedentary work, typically involving some combination of balancing, climbing, crawling, crouching, feeling, grasping, handling, hearing, kneeling, lifting, mental acuity, pulling, pushing, reaching, repetitive motion, speaking, standing, stooping, talking, visual acuity, walking and may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (5 to 10 pounds), visual perception and discrimination, the ability to perceive and discriminate sounds, perceive and discriminate color, perceive odors, and require oral communications.
WORKING CONDITIONS
Employees in this position work in an environment that requires them to regularly make decisions that could lead to major community or organizational consequences if they fail to make the appropriate decision at the time.
BENEFITS
This position is eligible for the following:
  • Leave - Sick and Personal (all employees); Vacation (12-month employees)
  • Health, Dental, and Vision Insurance (Single and Family), Life Insurance; these are available to those employees with a minimum 0.6 FTE position
  • Tuition Reimbursement
  • MD State Pension, 403(b), credit union membership
  • Salary Table: ATSP Exempt

Carroll County Public Schools has the right to revise this position description at any time and ensuing acknowledgement of understanding does not represent in any way a contract of employment.
Attachment(s):
  • Supervisor of Information Technology

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