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It Service Manager Jobs in Oregon, WI (NOW HIRING)

Renuity

IT Service Desk Specialist

Madison, WI · On-site

The IT Service Desk Specialist is a key member of the Renuity Service Desk team, responsible for ... Escalation Management * Escalate complex issues swiftly when necessary, ensuring that unresolved ...

State of Wisconsin

IT Service Desk Analyst

Madison, WI · On-site +1

$33 - $42/hr

This full-time permanent position is located within the Bureau of Information Technology Services, Division of Business Management, Department of Transportation headquartered at Hill Farms State ...

Renuity

IT Service Desk Specialist

Madison, WI · On-site

The IT Service Desk Specialist is a key member of the Renuity Service Desk team, responsible for ... Escalation Management * Escalate complex issues swiftly when necessary, ensuring that unresolved ...

Robert Half

IT Support Manager

Madison, WI · On-site

Robert Half is seeking an IT Support Manager to lead IT support and service delivery for our client in the Madison area. This role will manage a team of IT support professionals, serve as the primary ...

Green County

Information Technology Director

Monroe, WI · On-site

$103K - $116K/yr

... management of IT service related contracts. The Director serves as a working supervisor, Chief ... Information Officer, and staff advisor to the County Board, County Administrator, and other ...

HTC Global Services

Technical Program Manager

Madison, WI · On-site

$130K - $168K/yr

Technical Program Manager - Insurance & IT Service Management Overview / Summary We are seeking an experienced Technical Program Manager (TPM) with strong insurance domain expertise and IT Service ...

Realta Fusion Inc.

Information Technology Manager

Madison, WI · On-site

$95K - $117K/yr

The ideal candidate is hands-on, highly organized, service-oriented, and excited to build scalable ... Manage day-to-day IT operations and employee technology support * Serve as the primary point of ...

ACD Distribution

IT Manager

Middleton, WI · On-site

$97K - $119K/yr

The IT Manager is resposible for all areas of ACD's computing and data services environments. This includes hardware and software administration of servers, desktops, networking, security, e-mail ...

Impact Networking

IT Project Manager

Madison, WI · On-site

$20K/yr

Built on service. Powered by people. Impact exists because a small group of industry leaders ... IT, cybersecurity, or technology services * Proven success managing fixed-scope (fixed-fee ...

New

ACD Distribution

IT Manager

Middleton, WI · Hybrid

$97K - $119K/yr

The IT Manager is resposible for all areas of ACD's computing and data services environments. This includes hardware and software administration of servers, desktops, networking, security, e-mail ...

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All JobsIt Service JobsIt Service Manager JobsIt Service Manager Jobs in Oregon, WI

It Service Manager information

See Oregon, WI salary details

$26K

$102.2K

$156.6K

How much do it service manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for it service manager in Oregon, WI is $102,190.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,000.00 and $126,700.00 per year, depending on experience, location, and employer.

What is an IT service manager?

An IT service manager oversees and provides support for information technology services at a company or business. An IT service manager participates in the development, design, and management of the information technology in use within the company. They must ensure that these internal processes work efficiently to help the company reach its business goals. In this role, they typically manage an IT infrastructure team, so strong communication and organizational skills are a must. Companies prefer IT service managers to have relevant help desk or customer service experience, strong problem-solving skills, and a degree in computer science or information technology.

What does an IT service manager do?

An IT Service Manager oversees the delivery of IT services within an organization, ensuring that IT systems run smoothly and efficiently. They are responsible for managing a team of IT professionals, implementing service management processes, and maintaining high levels of customer satisfaction. Their duties often include incident management, problem resolution, service quality monitoring, and aligning IT services with business objectives. IT Service Managers also play a key role in process improvement and may be involved in budgeting and strategic planning for IT services.

What are the key skills and qualifications needed to thrive as an IT service manager, and why are they important?

To thrive as an IT Service Manager, you need a solid background in IT infrastructure, service management frameworks (such as ITIL), and a relevant degree or certifications like ITIL Foundation or PMP. Familiarity with IT service management (ITSM) tools such as ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional leadership, communication, and problem-solving skills help manage teams and foster collaboration across departments. These competencies are crucial for ensuring reliable IT services, meeting business objectives, and delivering excellent user experiences.

What are some common challenges an IT service manager faces when aligning IT services with changing business needs?

IT Service Managers often encounter the challenge of ensuring IT services adapt quickly to evolving business priorities while maintaining high service quality and uptime. Balancing resource constraints, managing stakeholder expectations, and keeping up with technological advances require strong communication and problem-solving skills. Regular collaboration with various departments is essential to understand their requirements, translate them into IT solutions, and effectively manage changes without disrupting day-to-day operations. Success in this role relies on proactive planning and fostering a culture of continuous improvement within the IT team.

What is the difference between It Service Manager vs Network Administrator?

AspectIt Service ManagerNetwork Administrator
CertificationsITIL, PMP, CompTIA Service+CCNA, CompTIA Network+
Work EnvironmentOversees IT services, manages teams, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed in organizations with IT service delivery focusCommon in organizations with complex network needs

The main difference is that an It Service Manager oversees the overall IT service delivery and manages teams, focusing on strategic planning and customer satisfaction. In contrast, a Network Administrator primarily maintains and troubleshoots network infrastructure. Both roles require certifications like CompTIA Network+ or ITIL, but their daily responsibilities and focus areas differ significantly.

How much is an IT Service Manager paid?

The average salary for an IT Service Manager typically ranges from $80,000 to $130,000 annually, depending on experience, location, and company size. Certifications like ITIL and strong leadership skills can influence earning potential.
More about It Service Manager jobs

What job categories do people searching It Service Manager jobs in Oregon, WI look for?

The top searched job categories for It Service Manager jobs in Oregon, WI are:

What cities near Oregon, WI are hiring for It Service Manager jobs?

Cities near Oregon, WI with the most It Service Manager job openings:

It Service Manager jobs near you
Infographic showing various It Service Manager job openings in Oregon, WI as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $102,190 per year, or $49.1 per hour.

IT Service Desk Specialist

Renuity

Madison, WI • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Renuity rating

7.3

Company rating: 7.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

19th of 55 rated home improvement suppliers and fitters

Job description

Renuity is looking for a IT Service Desk Specialist to join our team here in Madison! The IT Service Desk Specialist is a key member of the Renuity Service Desk team, responsible for delivering entry-level to intermediate-level support to end users across the enterprise. This role is essential in assisting various divisions and geographic locations with their IT-related inquiries and issues. The IT Service Desk Specialist will work closely with users to diagnose and resolve technical problems, ensuring high levels of customer satisfaction.

 

What You’ll Do:

  • Exceptional Customer Service

    • Deliver the highest level of exceptional customer service throughout every customer interaction

    • Respond promptly to service requests and incidents, ensuring timely and effective resolution

  • Problem Determination and Resolution

    • Conduct initial problem diagnosis, providing accurate troubleshooting for incidents and service requests related to supported software, hardware, and technology infrastructure

  • Information Collection and Communication

    • Gather relevant information using organizational tools, customer conversations, and support tools

    • Communicate with customers through various channels (phone, email, chat) to ensure clarity and understanding

  • Escalation Management

    • Escalate complex issues swiftly when necessary, ensuring that unresolved tickets are addressed within established timelines

    • Document detailed, meaningful notes in the ticketing system for reference by other support staff and escalation teams

  • Incident and Request Prioritization

    • Adjust priority levels appropriately based on incident criticality and service level agreement (SLA) compliance

    • Accurately categorize incidents and requests for effective logging and tracking

  • Customer Relationship Building

    • Foster a positive customer support experience by understanding customer problems and ensuring timely resolutions or escalations

    • Provide ongoing communication regarding progress updates with a professional demeanor

  • Technical Support Proficiency

    • Support operating systems including Windows, MacOS, iOS, and iPadOS, ensuring users receive comprehensive assistance

  • Compliance with Corporate Policies

    • Adhere to corporate policies and procedures to guarantee compliance across all support activities

  • Local Service Desk Contact

    • Act as the primary local contact for the Service Desk within the collocated division, addressing technology-related requests and inquiries

  • Collaboration and Team Participation

    • Engage actively in Technology Services team meetings, collaborating with peers to enhance service delivery and team effectiveness

    • Contribute to providing technology services and project support across all Renuity divisions and locations

 

What You’ll Bring:

  • Technical degree in information systems, computer science or related field

  • 1+ years of information technology experience

  • Supporting Windows, macOS, iOS, and iPadOS

  • Knowledge of M365, Teams, SharePoint, OneDrive

  • Communication Skills: Strong verbal and written communication abilities necessary for effective customer interaction

  • Technical Knowledge: Proficiency in troubleshooting and resolving issues related to software and hardware

  • Problem-Solving Skills: Ability to quickly identify issues and develop effective solutions

  • Customer-Centric Mindset: Commitment to fostering positive customer relationships and enhancing user experience

  • Collaboration: Willingness to work as part of a team and contribute to group objectives

 

What We Offer:

  • Full benefits package including health, vision, dental and 401k match up to 6%

  • PTO and holidays

  • Career Advancement

     

About Renuity
Renuity, headquartered in Charlotte, NC, is a leading home improvement services business with a rapidly expanding national footprint. Renuity currently operates across 36 states and has created hundreds of thousands of happier homeowners across the United States who have chosen Renuity for their home improvement needs. Renuity is redefining the home improvement experience with a focus on trust, innovation and customer-first service.


To learn more, visit Renuity's About Us page.

#RHB

Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact Humanresources@renuityhome.com. 

If you have a question regarding your application, please contact TA@renuityhome.com

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