IT Project Manager
Woonsocket, RI · On-site
$90K/yr
The IT Project Manager will serve as the single point of accountability for overall ... service delivery, project coordination, escalation management, cybersecurity oversight, and ...
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IT Project Manager
Woonsocket, RI · On-site
$90K/yr
The IT Project Manager will serve as the single point of accountability for overall ... service delivery, project coordination, escalation management, cybersecurity oversight, and ...
Principal Incident Manager
$120K - $150K/yr
Strong knowledge of IT Service Management practices, incident lifecycle management, governance, risk management, audit readiness, and operational controls. Hands on experience with ServiceNow or a ...
Principal Incident Manager
$120K - $150K/yr
Strong knowledge of IT Service Management practices, incident lifecycle management, governance, risk management, audit readiness, and operational controls. Hands on experience with ServiceNow or a ...
Principal Incident Manager
$120K - $150K/yr
Strong knowledge of IT Service Management practices, incident lifecycle management, governance, risk management, audit readiness, and operational controls. Hands on experience with ServiceNow or a ...
Principal Incident Manager
$120K - $150K/yr
Strong knowledge of IT Service Management practices, incident lifecycle management, governance, risk management, audit readiness, and operational controls. Hands on experience with ServiceNow or a ...
Principal Incident Manager
Johnston, RI · On-site
$120K/yr
Required Qualifications • 5 or more years of experience in IT Service Management, Incident Management, Technology Operations, or a related discipline. • Experience leading enterprise level ...
Principal Incident Manager
Johnston, RI · On-site
$120K/yr
Required Qualifications • 5 or more years of experience in IT Service Management, Incident Management, Technology Operations, or a related discipline. • Experience leading enterprise level ...
Principal Incident Manager
Johnston, RI · On-site
$120K - $150K/yr
Strong knowledge of IT Service Management practices, incident lifecycle management, governance, risk management, audit readiness, and operational controls. Hands on experience with ServiceNow or a ...
Principal Incident Manager
Johnston, RI · On-site
$120K - $150K/yr
Strong knowledge of IT Service Management practices, incident lifecycle management, governance, risk management, audit readiness, and operational controls. Hands on experience with ServiceNow or a ...
Information Technology Manager
Middletown, RI · On-site
$90K - $100K/yr
Our services vary from outreach, specialized programs, mental health, school-based therapy ... Time Management: You are a conscious planner and a thoughtful decision maker who adheres to ...
Information Technology Manager
Middletown, RI · On-site
$90K - $100K/yr
Our services vary from outreach, specialized programs, mental health, school-based therapy ... Time Management: You are a conscious planner and a thoughtful decision maker who adheres to ...
Information Technology Manager
Middletown, RI · On-site
$90K - $100K/yr
Our services vary from outreach, specialized programs, mental health, school-based therapy ... Time Management: You are a conscious planner and a thoughtful decision maker who adheres to ...
Information Technology Manager
Middletown, RI · On-site
$90K - $100K/yr
Our services vary from outreach, specialized programs, mental health, school-based therapy ... Time Management: You are a conscious planner and a thoughtful decision maker who adheres to ...
IT Manager
Lincoln, RI · On-site
$86K - $106K/yr
Consult with management to ensure agreement on system principles. * Expand or modify system to ... Bachelor Degree in Computer Science or Information Services Experience Required: * Minimum of 5-7 ...
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IT Manager
Lincoln, RI · On-site
$86K - $106K/yr
Consult with management to ensure agreement on system principles. * Expand or modify system to ... Bachelor Degree in Computer Science or Information Services Experience Required: * Minimum of 5-7 ...
... e management. Working collaboratively with campus leaders, project teams, and Information Technology Services (ITS) staff, the ACIO ensures that technology investments align with the college ...
... e management. Working collaboratively with campus leaders, project teams, and Information Technology Services (ITS) staff, the ACIO ensures that technology investments align with the college ...
IT Manager
Lincoln, RI · On-site
$86K - $106K/yr
Consult with management to ensure agreement on system principles. * Expand or modify system to ... Bachelor Degree in Computer Science or Information Services Experience Required: * Minimum of 5-7 ...
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IT Manager
Lincoln, RI · On-site
$86K - $106K/yr
Consult with management to ensure agreement on system principles. * Expand or modify system to ... Bachelor Degree in Computer Science or Information Services Experience Required: * Minimum of 5-7 ...
Senior Incident Manager
Johnston, RI · On-site
$100K - $135K/yr
Required Qualifications 5 or more years of experience in IT Service Management, Incident Management, IT Support, or a related discipline. Proven experience leading major incident response in a ...
Senior Incident Manager
Johnston, RI · On-site
$100K - $135K/yr
Required Qualifications 5 or more years of experience in IT Service Management, Incident Management, IT Support, or a related discipline. Proven experience leading major incident response in a ...
Senior Incident Manager
Johnston, RI · On-site
$100K - $135K/yr
Required Qualifications 5 or more years of experience in IT Service Management, Incident Management, IT Support, or a related discipline. Proven experience leading major incident response in a ...
Senior Incident Manager
Johnston, RI · On-site
$100K - $135K/yr
Required Qualifications 5 or more years of experience in IT Service Management, Incident Management, IT Support, or a related discipline. Proven experience leading major incident response in a ...
Senior Incident Manager
$100K - $135K/yr
Required Qualifications 5 or more years of experience in IT Service Management, Incident Management, IT Support, or a related discipline. Proven experience leading major incident response in a ...
Senior Incident Manager
$100K - $135K/yr
Required Qualifications 5 or more years of experience in IT Service Management, Incident Management, IT Support, or a related discipline. Proven experience leading major incident response in a ...
Director of IT
Providence, RI · On-site
$120K/yr
The IT Director will work closely with senior leadership, consultants and Managed Service Providers (MSP) to support operational goals and ensure that technology is effectively utilized to enhance ...
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Director of IT
Providence, RI · On-site
$120K/yr
The IT Director will work closely with senior leadership, consultants and Managed Service Providers (MSP) to support operational goals and ensure that technology is effectively utilized to enhance ...
Director of IT
Providence, RI · On-site
$120K/yr
The IT Director will work closely with senior leadership, consultants and Managed Service Providers (MSP) to support operational goals and ensure that technology is effectively utilized to enhance ...
Quick apply
Director of IT
Providence, RI · On-site
$120K/yr
The IT Director will work closely with senior leadership, consultants and Managed Service Providers (MSP) to support operational goals and ensure that technology is effectively utilized to enhance ...
Senior Incident Manager
Johnston, RI · On-site
$100K - $135K/yr
Required Qualifications • 5 or more years of experience in IT Service Management, Incident Management, IT Support, or a related discipline. • Proven experience leading major incident response in ...
Senior Incident Manager
Johnston, RI · On-site
$100K - $135K/yr
Required Qualifications • 5 or more years of experience in IT Service Management, Incident Management, IT Support, or a related discipline. • Proven experience leading major incident response in ...
The role serves as the central coordination point for incident response activities, ensuring alignment with established incident management processes, service incident models, and enterprise IT ...
The role serves as the central coordination point for incident response activities, ensuring alignment with established incident management processes, service incident models, and enterprise IT ...
The role serves as the central coordination point for incident response activities, ensuring alignment with established incident management processes, service incident models, and enterprise IT ...
The role serves as the central coordination point for incident response activities, ensuring alignment with established incident management processes, service incident models, and enterprise IT ...
IT Project Manager
Providence, RI · On-site
$99K - $117K/yr
Job Summary - Senior IT Project Manager - Coordinate with vendors, project managers, subject matter ... Experience in government projects, project management certification.
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IT Project Manager
Providence, RI · On-site
$99K - $117K/yr
Job Summary - Senior IT Project Manager - Coordinate with vendors, project managers, subject matter ... Experience in government projects, project management certification.
Manager IT
Carolina, RI · Remote
Dependency management * Infrastructure portfolio execution TECHNOLOGY STACK * Jira * Confluence ... Maintain awareness of evolving Agile, Infrastructure, and Financial Services industry trends.
New
Manager IT
Carolina, RI · Remote
Dependency management * Infrastructure portfolio execution TECHNOLOGY STACK * Jira * Confluence ... Maintain awareness of evolving Agile, Infrastructure, and Financial Services industry trends.
New
It Service Management Manager information
What is the difference between It Service Management Manager vs Service Desk Manager?
| Aspect | It Service Management Manager | Service Desk Manager |
|---|---|---|
| Responsibilities | Oversees IT service delivery, manages ITSM processes, aligns IT services with business needs | Manages the service desk team, handles user support, ensures ticket resolution efficiency |
| Certifications | ITIL, COBIT, PMP often preferred | ITIL, HDI certifications common |
| Work Environment | Strategic IT department, cross-department collaboration | Help desk or support center, direct user interaction |
| Focus | IT service management processes and strategy | User support and incident resolution |
The It Service Management Manager focuses on overseeing ITSM processes and aligning IT services with business goals, while the Service Desk Manager concentrates on managing support teams and resolving user issues. Both roles require ITIL certifications and involve working within IT departments, but their scope and daily tasks differ significantly.
What job categories do people searching It Service Management Manager jobs in Rhode Island look for?
The top searched job categories for It Service Management Manager jobs in Rhode Island are:
Job description
The IT Project Manager will serve as the single point of accountability for overall service delivery, project coordination, escalation management, cybersecurity oversight, and operational performance for Woonsocket Housing Authority ("WHA") in their IT Department. This role bridges technical execution with strategic management, ensuring infrastructure modernization and day-to-day stability across seven operational locations but the primary location will be at 679 Social Street, Woonsocket, RI 02895.
Key Responsibilities:
- Accountability: Single point of contact for overall performance, ensuring compliance with local, state, and federal standards.
- SLA & Escalation Management: Coordinate response workflows for critical emergency outages (4-hour on-site SLA) and non-critical service requests.
- Vendor Coordination: Oversee hardware, software, telecommunications, and cloud vendor relationships to resolve operational issues promptly.
- Reporting: Track lifecycle planning, infrastructure deficiency assessments, and disaster recovery readiness.
Requirements:
- Bachelor's degree in IT, Business Administration, or a related field (or equivalent experience).
- 5+ years managing IT service delivery or enterprise infrastructure projects.
- Project Management Professional (PMP) or PRINCE2 certification.
- ITIL 4 Foundation certification.
- Demonstrated experience supporting Yardi or similar housing management software platforms is preferred.
- Core business hours; must be capable of governing major infrastructure projects or major incident responses outside of standard hours during designated off-peak maintenance windows.
Important Notice:
This role is part of a proposal for Woonsocket Housing Authority ("WHA"). Hiring is contingent upon the selection of the consultant. Selected candidates will be included in the proposal and must authorize the use of their resume for submission.