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It Service Intern Jobs in Texas (NOW HIRING)

Sagility LLC

AVP- IT Service Delivery

El Paso, TX · On-site

$191K/yr

Job title: AVP- IT Service Delivery Associate Vice President (AVP) - IT Service Delivery Location: Based out of US Elpaso , managing US, Jamaica and Colombia Function: Global Technology Engineering ...

Apptad, Inc.

IT Service Desk Analyst

San Antonio, TX · On-site

Job Title: IT Service Desk Analyst Location: San Antonio, TX 78257 Mode : Contract (6+ Months) Onsite Position Overview: The Service Desk Analyst is responsible for providing first-level support to ...

50092 Heidelberg Materials US, Inc.

IT Intern

Fort Worth, TX · On-site

$14.25 - $19.25/hr

Service & Support About Us Heidelberg Materials is one of the world's largest suppliers of building ... technologies, business systems, and process improvement. * Ability to analyze information, identify ...

50092 Heidelberg Materials US, Inc.

IT Intern

Frisco, TX · On-site

$14 - $18.75/hr

Service & Support About Us Heidelberg Materials is one of the world's largest suppliers of building ... technologies, business systems, and process improvement. * Ability to analyze information, identify ...

50092 Heidelberg Materials US, Inc.

IT Intern

Burleson, TX · On-site

$13.25 - $17.50/hr

Service & Support About Us Heidelberg Materials is one of the world's largest suppliers of building ... technologies, business systems, and process improvement. * Ability to analyze information, identify ...

50092 Heidelberg Materials US, Inc.

IT Intern

Mesquite, TX · On-site

$13.75 - $18.25/hr

Service & Support About Us Heidelberg Materials is one of the world's largest suppliers of building ... technologies, business systems, and process improvement. * Ability to analyze information, identify ...

50092 Heidelberg Materials US, Inc.

IT Intern

Irving, TX · On-site

$14.50 - $19.25/hr

Service & Support About Us Heidelberg Materials is one of the world's largest suppliers of building ... technologies, business systems, and process improvement. * Ability to analyze information, identify ...

Engie

IT Intern

Houston, TX · On-site

$14 - $18.75/hr

Job alerts IT Intern Posting Start Date: 6/23/26 Requisition ID: 67838

50092 Heidelberg Materials US, Inc.

IT Intern

Plano, TX · On-site

$14.50 - $19.25/hr

Service & Support About Us Heidelberg Materials is one of the world's largest suppliers of building ... technologies, business systems, and process improvement. * Ability to analyze information, identify ...

50092 Heidelberg Materials US, Inc.

IT Intern

Lewisville, TX · On-site

$14 - $18.75/hr

Service & Support About Us Heidelberg Materials is one of the world's largest suppliers of building ... technologies, business systems, and process improvement. * Ability to analyze information, identify ...

50092 Heidelberg Materials US, Inc.

IT Intern

Duncanville, TX · On-site

$13.75 - $18.25/hr

Service & Support About Us Heidelberg Materials is one of the world's largest suppliers of building ... technologies, business systems, and process improvement. * Ability to analyze information, identify ...

50092 Heidelberg Materials US, Inc.

IT Intern

Garland, TX · On-site

$14.50 - $19.50/hr

Service & Support About Us Heidelberg Materials is one of the world's largest suppliers of building ... technologies, business systems, and process improvement. * Ability to analyze information, identify ...

50092 Heidelberg Materials US, Inc.

IT Intern

Rockwall, TX · On-site

$14 - $18.50/hr

Service & Support About Us Heidelberg Materials is one of the world's largest suppliers of building ... technologies, business systems, and process improvement. * Ability to analyze information, identify ...

50092 Heidelberg Materials US, Inc.

IT Intern

Mansfield, TX · On-site

$13.50 - $18/hr

Service & Support About Us Heidelberg Materials is one of the world's largest suppliers of building ... technologies, business systems, and process improvement. * Ability to analyze information, identify ...

50092 Heidelberg Materials US, Inc.

IT Intern

Amarillo, TX · On-site

$13.75 - $18.25/hr

Service & Support About Us Heidelberg Materials is one of the world's largest suppliers of building ... technologies, business systems, and process improvement. * Ability to analyze information, identify ...

50092 Heidelberg Materials US, Inc.

IT Intern

Houston, TX · On-site

$14 - $18.50/hr

Service & Support About Us Heidelberg Materials is one of the world's largest suppliers of building ... technologies, business systems, and process improvement. * Ability to analyze information, identify ...

50092 Heidelberg Materials US, Inc.

IT Intern

Southlake, TX · On-site

$14 - $18.75/hr

Service & Support About Us Heidelberg Materials is one of the world's largest suppliers of building ... technologies, business systems, and process improvement. * Ability to analyze information, identify ...

50092 Heidelberg Materials US, Inc.

IT Intern

Arlington, TX · On-site

$13.50 - $18/hr

Service & Support About Us Heidelberg Materials is one of the world's largest suppliers of building ... technologies, business systems, and process improvement. * Ability to analyze information, identify ...

50092 Heidelberg Materials US, Inc.

IT Intern

Dallas, TX · On-site

$15 - $19.75/hr

Service & Support About Us Heidelberg Materials is one of the world's largest suppliers of building ... technologies, business systems, and process improvement. * Ability to analyze information, identify ...

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AVP- IT Service Delivery

Sagility LLC

El Paso, TX • On-site

$191K/yr

Full-time

Posted 20 days ago

Key responsibilities

  • Lead and manage global IT Service Delivery operations across supported regions.

  • Oversee end-to-end service delivery performance, customer experience, and operational excellence.

  • Drive adoption of ITSM processes, service improvement initiatives, and platform automation.

Sagility rating

4.6

Company rating: 4.6 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

63rd of 72 rated call and contact centers

Job description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
AVP- IT Service Delivery
Job Description:
Associate Vice President (AVP) - IT Service Delivery
Location: Based out of US Elpaso , managing US, Jamaica and Colombia
Function: Global Technology Engineering & Workplace Solutions (GTEWS)
Position Summary
The Associate Vice President (AVP) - IT Service Delivery is responsible for leading global IT Service Delivery operations across US, Jamaica and Colombia. The role oversees End User Services, Global Service Desk, IT Asset & Lifecycle Management, ITSM processes, Workplace Technology Services, Service Governance, ServiceNow adoption, and continuous service improvement initiatives, People Management, VOE, ESAT.
The AVP will drive operational excellence, customer experience, workforce productivity, automation, governance, financial accountability, and service transformation while ensuring delivery of world-class IT support services across all geographies.
This role requires a strategic leader capable of balancing operational performance, stakeholder management, service innovation, and organizational transformation initiatives.
Key Responsibilities
Service Delivery Leadership
  • Lead and manage global IT Service Delivery operations across all supported geographies.
  • Own end-to-end service delivery performance, customer experience, and operational excellence.
  • Establish and monitor service delivery KPIs, SLAs, OLAs, and operational scorecards.
  • Drive service consistency, process standardization, and governance across regions.
  • Lead periodic service reviews with business leadership and executive stakeholders.

IT Service Management (ITSM)
  • Drive adoption and maturity of ITIL-based processes including:
    • Incident Management
    • Major Incident Management
    • Problem Management
    • Change Management
    • Service Request Management
    • Knowledge Management
  • Ensure service performance targets are achieved through proactive monitoring and governance.
  • Lead continuous improvement programs based on service trends and root cause analysis.

Global Service Desk & Workplace Services
  • Oversee Global Service Desk operations providing 24x7 support coverage.
  • Drive improvements in FCR, AHT, SLA compliance, CSAT, ESAT, and service quality metrics.
  • Ensure effective workforce planning, capacity management, shift coverage, and productivity controls.
  • Lead deployment and support of workplace technology services across sites.

IT Asset Management (ITAM/HAM)
  • Provide executive oversight for the entire hardware asset lifecycle including:
    • Procurement support
    • Asset onboarding
    • Deployment
    • Transfers
    • Recovery
    • Disposal
    • Audit readiness
  • Ensure asset accuracy, inventory reconciliations, and FAR compliance.
  • Drive utilization optimization and sustainability initiatives through reuse and redeployment programs.
  • Govern ServiceNow HAM/EAM processes and asset management compliance requirements.

Service Transformation & Automation
  • Lead ServiceNow platform adoption and process automation initiatives.
  • Drive AI, Copilot, self-service, workflow automation, and digital workplace transformation programs.
  • Identify opportunities to improve efficiency, reduce manual effort, and enhance user experience.
  • Develop and execute service delivery roadmaps aligned with organizational objectives.

Governance, Risk & Compliance
  • Ensure compliance with organizational policies, audit requirements, and security standards.
  • Lead audit responses, remediation activities, and governance reviews.
  • Monitor operational risks and implement mitigation strategies.
  • Drive policy adherence and process discipline across service delivery teams.

Financial & Vendor Management
  • Manage service delivery budgets and cost optimization initiatives.
  • Lead vendor governance and partner performance reviews.
  • Evaluate technology investments and business cases for service improvement.
  • Ensure effective utilization of resources and technology assets.

Leadership & People Management
  • Lead geographically distributed managers and service delivery teams.
  • Drive employee engagement, ESAT improvement plans, succession planning, and leadership development.
  • Establish workforce planning, skill development, and career progression frameworks.
  • Promote a culture of accountability, continuous improvement, and customer-centricity.

Stakeholder Management
  • Act as a trusted advisor to business leaders and executive management.
  • Present service performance, risks, initiatives, and strategic recommendations to senior leadership.
  • Partner with HR, Finance, Procurement, Operations, Information Security, and Technology teams to achieve business outcomes.

Key Performance Indicators (KPIs)
  • SLA Achievement
  • Service Availability
  • Customer Satisfaction (CSAT)
  • Employee Satisfaction (ESAT)
  • First Contact Resolution (FCR)
  • Incident Resolution Performance
  • Major Incident Recovery Time
  • Asset Inventory Accuracy
  • Audit Compliance Score
  • Automation Adoption Metrics
  • Cost Optimization Targets
  • Workforce Utilization & Productivity
  • Knowledge Management Effectiveness

Required Experience
  • 15+ years of progressive experience in IT Infrastructure and Service Delivery.
  • Minimum 5+ years in senior leadership roles managing global teams.
  • Extensive experience managing:
    • Service Desk Operations
    • ITSM
    • IT Asset Management
    • Workplace Technology Services
    • ServiceNow Platform
    • Major Incident Management
  • Experience leading global transformation and operational excellence programs.
  • Strong executive stakeholder management experience.

Preferred Qualifications
  • Bachelor's Degree in Engineering, Computer Science, Information Systems, or related field.
  • MBA preferred.
  • ITIL v4 Managing Professional / Expert Certification preferred.
  • ServiceNow ITSM/HAM certification desirable.
  • Lean Six Sigma or process improvement certifications preferred.

Location:
El PasoUnited States of America

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