ZipRecruiter

Log In

1

It Service Desk Technical Analyst Jobs (NOW HIRING)

NEOGOV

IT Service Desk Supervisor

Fort Myers, FL · On-site

... technical support for the Agency. The role involves managing daily operations, refining service ... Strong analytical and problem-solving abilities. • High attention to detail. • Ability to ...

PIPESTONE

IT Service Desk Lead

Sioux Falls, SD · On-site

$65K - $80K/yr

PIPESTONE is looking for an IT Service Desk Lead to oversee daily help desk operations, support escalated technical issues, and help drive exceptional service for our internal customers. What You'll ...

PIPESTONE

IT Service Desk Lead

Pipestone, MN · On-site

Pipestone, MN or Brandon, SD Are you an experienced IT professional who enjoys solving complex technical challenges while leading and mentoring a team? PIPESTONE is looking for an IT Service Desk ...

PIPESTONE

IT Service Desk Lead

Pipestone, MN · On-site

$65K - $80K/yr

PIPESTONE is looking for an IT Service Desk Lead to oversee daily help desk operations, support escalated technical issues, and help drive exceptional service for our internal customers. What You'll ...

Fawkes IDM

IT Service Desk Supervisor

Washington, DC · On-site

$110K - $130K/yr

Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk. * Supervising the DC ...

Gbmc

$54K - $84K/yr

Responsibility includes IT Service Desk inbound calls, ticket processing, routing and escalating ... Education High School, Technical Certificate preferred Experience 1 years' experience in a ...

BDP International

IT Service Desk Admin

Houston, TX · On-site

IT Service Desk Admin Location: Houston - Houston, TX 77032 US (Primary) Exemption Type: Non-Exempt ... Technical Expertise * Compliance Awareness * Problem Solving * Communication * Accountability

Bloom Healthcare

IT Service Desk Lead

Lakewood, CO · On-site

$75K - $100K/yr

Qualifications * 5+ years of experience in IT support, service desk operations, systems administration, or a similar technical support role * Prior experience serving as a senior helpdesk technician ...

3M HEALTHCARE

IT Service Desk Manager

Cincinnati, OH · On-site

The IT Service Desk Manager is responsible for providing leadership for the IT Service Desk staff ... analytical, displaying a consistently dependable work ethic and adaptable to rapidly changing ...

Bdp International

IT Service Desk Admin

Houston, TX · On-site

Core Competencies Technical Expertise Compliance Awareness Problem Solving Communication ... Minimum of 2 years of experience in IT support, Service Desk operations, compliance, endpoint ...

previous pagenext page

Showing results 21-40

All JobsTechnology JobsDesktop Support JobsComputer Support Specialist JobsIT Service Desk Technical Analyst Jobs

It Service Desk Technical Analyst information

See salary details

$14

$24

$35

How much do it service desk technical analyst jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for it service desk technical analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What cities are hiring for It Service Desk Technical Analyst jobs?

Cities with the most It Service Desk Technical Analyst job openings:

What states have the most It Service Desk Technical Analyst jobs?

States with the most job openings for It Service Desk Technical Analyst jobs include:

What are popular job titles related to It Service Desk Technical Analyst jobs?

For It Service Desk Technical Analyst jobs, the most frequently searched job titles are:

Infographic showing various It Service Desk Technical Analyst job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 88% Full Time, 1% Part Time, 8% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

IT Service Desk Supervisor

Fort Myers, FL • On-site

NEOGOV
Software Development • 501 - 1,000 employees
Learn more about NEOGOVexternal

Full-time

Re-posted 17 days ago

Job description

Job Summary:
NEOGOV is seeking an IT Service Desk Supervisor to lead a high-performing team in providing technical support for the Agency. The role involves managing daily operations, refining service delivery processes, and ensuring exceptional customer service while driving the Agency's technology strategy forward.
Responsibilities:
• Plan, organize, and direct the daily operations of the IT Service Desk, including Tier 2 and Tier 3 support.
• Perform all supervisory and administrative duties associated with service desk operations.
• Coordinate incident intake, triage, escalation, and resolution to ensure timely support for end users.
• Oversee service delivery processes and monitor performance to maintain established service levels.
• Ensure consistent adherence to customer service standards and departmental guidelines.
• Understand, delegate, and monitor the team’s workload and priorities.
• Provide employee growth opportunities and support professional development.
• Manage schedules and review, approve, and sign off on employee timecards.
• Prepare for and conduct team meetings, training sessions, and performance evaluations.
• Maintain proper IT service delivery controls and ensure policies and procedures are documented and followed.
• Ensure compliance with Clerk, State, and local laws, rules, and regulations.
• Monitor and report on daily and monthly team performance, highlighting priorities and backlog.
• Utilize statistical reports and management tools to improve efficiency and effectiveness.
Qualifications:
Required:
• Associate degree in Management or Information Technology, or two years of experience in a technical support supervisory role required.
• 2 years of supervisory experience required.
• Strong written and oral communication skills.
• Effective interpersonal skills and strong customer service orientation.
• Ability to present ideas clearly in business-friendly language.
• Strong analytical and problem-solving abilities.
• High attention to detail.
• Ability to prioritize and execute tasks in a high-pressure environment.
• Solid understanding of ITIL principles.
Preferred:
• ITIL and Technical certifications are preferred.
Company:
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety. Founded in 1999, the company is headquartered in El Segundo, USA, with a team of 501-1000 employees. The company is currently Late Stage.

Apply