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It Service Desk Manager Jobs in Appleton, WI (NOW HIRING)

blueStone

IT Manager

Neenah, WI

$96K - $117K/yr

National design and buildings contractor is looking for an IT Manager to run their internal operations. This position is responsible for the overall planning, organizing, and execution of all IT ...

Michels

Global IT Field Service Manager

Neenah, WI · On-site

$125 - $150/hr

The Global IT Field Services Manager oversees IT service delivery for field operations across construction projects, regional facilities, and temporary job sites within the Michels Family of ...

Impact Networking

IT Project Manager

Appleton, WI · On-site

$70K - $95K/yr

Built on service. Powered by people. Impact exists because a small group of industry leaders ... IT, cybersecurity, or technology services * Proven success managing fixed-scope (fixed-fee ...

M2 Logistics

IT Technician

Green Bay, WI · On-site

M2 Technology is an IT services company based in Green Bay Wisconsin. We proudly serve over 130 ... Respond quickly to client requests, manage client projects, triage effectively, and drive issues ...

Festival Foods

Guest Service Desk Clerk

Oshkosh, WI · On-site

$13 - $16/hr

Guest Services Manager What You'll Do: As a Guest Service Desk Clerk at Festival Foods, your ... The ability to process information accurately through the register system, and a good sense of ...

Festival Foods

Guest Service Desk Clerk

Appleton, WI · On-site

$13.50 - $16.50/hr

Guest Services Manager What You'll Do: As a Guest Service Desk Clerk at Festival Foods, your ... The ability to process information accurately through the register system, and a good sense of ...

Festival Foods

Guest Service Desk Clerk

Menasha, WI · On-site

$14.25 - $17.75/hr

Guest Services Manager What You'll Do: As a Guest Service Desk Clerk at Festival Foods, your ... The ability to process information accurately through the register system, and a good sense of ...

Festival Foods

Guest Service Desk Clerk

Neenah, WI · On-site

$14.50 - $17.75/hr

Guest Services Manager What You'll Do: As a Guest Service Desk Clerk at Festival Foods, your ... The ability to process information accurately through the register system, and a good sense of ...

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All JobsIt Service Desk JobsIt Service Desk Manager JobsIt Service Desk Manager Jobs in Appleton, WI

It Service Desk Manager information

See Appleton, WI salary details

$35.6K

$92.2K

$153.2K

How much do it service desk manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for it service desk manager in Appleton, WI is $92,224.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,300.00 and $109,800.00 per year, depending on experience, location, and employer.

What does an IT Service Desk Manager do?

An IT Service Desk Manager oversees the daily operations of an organization's IT service desk team. They are responsible for ensuring that user issues and requests are addressed promptly and effectively, managing support staff, implementing service improvements, and maintaining high levels of customer satisfaction. Additionally, they monitor performance metrics, develop support processes, and coordinate with other IT departments to resolve technical problems efficiently. Their goal is to ensure seamless IT support and contribute to overall business productivity.

What are the key skills and qualifications needed to thrive as an IT Service Desk Manager, and why are they important?

To thrive as an IT Service Desk Manager, you need expertise in IT support processes, incident management, and a solid understanding of ITIL frameworks, often backed by a relevant bachelor’s degree and ITIL certification. Familiarity with ticketing systems like ServiceNow or Jira, remote support tools, and reporting platforms is typically required. Exceptional leadership, problem-solving, and communication skills help you manage teams and coordinate effectively with both technical staff and end users. These skills and qualities are crucial for optimizing service delivery, ensuring high user satisfaction, and driving continuous improvement in IT support environments.

What are some common challenges faced by IT Service Desk Managers, and how can they be addressed?

IT Service Desk Managers often encounter challenges such as managing high ticket volumes, ensuring consistent service quality across the team, and staying updated with rapidly evolving technology. Addressing these challenges involves implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training for staff. Additionally, fostering open communication and collaboration with other IT departments helps ensure that issues are resolved efficiently and service expectations are met.

What is the difference between It Service Desk Manager vs It Support Specialist?

AspectIt Service Desk ManagerIt Support Specialist
CertificationsITIL, HDI, CompTIA A+CompTIA A+, HDI, Microsoft Certified
Work EnvironmentTeam leadership, strategic planning, overseeing support teamsProviding technical support, troubleshooting, user assistance
Employer & Industry UsageIT departments across industries, corporate environmentsHelp desks, technical support centers, internal IT teams

The main difference is that an It Service Desk Manager oversees support teams and manages service delivery, while an It Support Specialist focuses on providing direct technical assistance to users. The manager handles strategic planning and team coordination, whereas the specialist handles day-to-day troubleshooting and user support.

What job categories do people searching It Service Desk Manager jobs in Appleton, WI look for?

The top searched job categories for It Service Desk Manager jobs in Appleton, WI are:

What cities near Appleton, WI are hiring for It Service Desk Manager jobs?

Cities near Appleton, WI with the most It Service Desk Manager job openings:

It Service Desk Manager jobs near you
Infographic showing various It Service Desk Manager job openings in Appleton, WI as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $92,224 per year, or $44.3 per hour.

Information Technology Support Specialist

greenbaypackers

Green Bay, WI • On-site

Full-time

Posted 5 days ago

Job description

Job Summary:

This position will be responsible for assisting the IT team in providing customer service for all Help Desk requests, computer system and device support issues, and all client support for our infrastructure and core business support systems.

Job Responsibilities:

  • Provide quality customer service and support for all IT Help Desk requests, along with documentation and feedback throughout the IT Help Desk request life cycle.
  • Coordinate and manage client hardware and software upgrades, including laptops, desktops, and related peripherals.
  • Coordinate asset management, which includes tagging new equipment, updating systems and documentation and managing decommissions.
  • Provide support for video editing software and hardware.
  • Assist with support of audio-visual components, including IPTV endpoints, signage, and meeting room AV equipment.
  • Assist with support of physical security systems, including security cameras and door access control, as well as facilities systems, including lighting control and HVAC.
  • Manage the smartphone and cellular device lifecycle, including procurement, tracking, distribution, updates, and end-user support.
  • Assist in administration of the telecom server environment, which includes PBX, call accounting server, VoIP gateways, voice messaging servers, and phone circuits/service.
  • Maintain device/user inventory in various IT management platforms.
  • Manage and Support Copiers and Printers.
  • Provide after-hours/weekend support as needed.
  • Assist with training and mentoring interns.
  • Must be available for all home Green Bay Packers games, including other Lambeau Field events as needed.
  • Other duties as assigned.

Qualifications:

  • Two-year Computer/Networking degree or equivalent.
  • Three years’ minimum experience in Microsoft operating systems support.
  • Three years’ minimum experience in Microsoft Office 365 applications support.
  • Three years’ minimum experience in IT Help Desk and user support.
  • Have excellent oral, written and interpersonal communication skills.
  • Have an excellent work ethic and strong desire to learn independently.
  • Ability to create and maintain documentation for Help Desk and Knowledge Base purposes.

Physical Demands and Work Environment:

  • Ability to sit for extended periods of time.
  • Ability to remain in a stationary position for periods of time.
  • Ability to focus on projects for periods of time.
  • Occasionally lift and carry up to 50 pounds.
  • Operates in a professional office environment.
  • Role routinely uses standard office equipment.

 

Travel: No travel is expected for this position.

SUPERVISES: This position has no supervisory responsibilities.

SUPERVISED BY: Assistant Director of Information Technology

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

 

This job description has been approved by management. This job description is not designed to cover or contain a comprehensive listing, and duties and responsibilities may change at any time with or without notice.

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