ZipRecruiter

Log In

1

It Service Desk Associate Jobs in Texas (NOW HIRING)

Test New Server

UMC Service Desk Manager

Lubbock, TX

Experience in Information Technology may supplement education. * Experience managing a call center ... The Service Desk Manager is responsible for overall leadership and management of the IT Service ...

ORS Nasco

IT Support Technician

Houston, TX · On-site

$20.50 - $28.25/hr

POSITION SUMMARY We are seeking a skilled and motivated IT Service Desk Technician to join our on ... associates * Provision, configure, and maintain desktop computers, laptops, mobile devices ...

Exeter Finance

Senior Service Desk Specialist

Irving, TX

$31 - $42.95/hr

Associate's or Bachelor's degree in Information Technology, Computer Science, or related field; or ... Minimum 3-5 years of experience in Service Desk, desktop support, or executive technical support ...

W.W.Williams Company

IT Specialist

Irving, TX · On-site

Ensure proper documentation of all Service Desk related activity in the Service Desk Ticketing ... Associate degree or equivalent from two-year college or technical school. * Experience in a Help ...

W.W.Williams Company

IT Specialist

Irving, TX · On-site

Ensure proper documentation of all Service Desk related activity in the Service Desk Ticketing ... Associate degree or equivalent from two-year college or technical school. * Experience in a Help ...

AXS

Service Desk Technician II

Frisco, TX · On-site

$30 - $33/hr

The Service Desk Tech II ensures efficient and effective resolution of issues across various ... Respond to Corporate IT service requests within defined SLAs, delivering timely and effective ...

AEG Worldwide

Service Desk Technician II- AXS

Frisco, TX · On-site

$30 - $33/hr

The Service Desk Tech II ensures efficient and effective resolution of issues across various ... Respond to Corporate IT service requests within defined SLAs, delivering timely and effective ...

4 Corner Resources

IT Asset Coordinator

Houston, TX · On-site

$31/hr

Telecommunication Basic Support IT Service Desk Specialist: Standard Support Information Systems Compliance Analyst (contract) Houston, TX $100,000.00-$105,000.00 1 day ago We're unlocking community ...

4 Corner Resources

IT Asset Coordinator

Houston, TX · On-site

$31/hr

Telecommunication Basic Support IT Service Desk Specialist: Standard Support Information Systems Compliance Analyst (contract) Houston, TX $100,000.00-$105,000.00 1 day ago We're unlocking community ...

previous page

Showing results 41-60

All JobsIt Service Desk Associate JobsIt Service Desk Associate Jobs in Texas

It Service Desk Associate information

See Texas salary details

$8

$18

$35

How much do it service desk associate jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for it service desk associate in Texas is $18.88, according to ZipRecruiter salary data. Most workers in this role earn between $13.65 and $22.16 per hour, depending on experience, location, and employer.

What is an IT Service Desk Associate?

An IT Service Desk Associate is a professional who provides technical support and assistance to users experiencing issues with their computer systems, software, or network. They act as the first point of contact for troubleshooting IT problems, answering queries, and resolving technical incidents either remotely or in person. Their responsibilities often include logging service requests, diagnosing problems, and escalating complex issues to higher-level IT staff when necessary. Effective communication and problem-solving skills are crucial for this role, as they help ensure minimal disruption to business operations.

What are the key skills and qualifications needed to thrive as an IT Service Desk Associate?

To thrive as an IT Service Desk Associate, you need strong troubleshooting abilities, basic networking and hardware knowledge, and typically a certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and standard operating systems is essential. Excellent communication, patience, and customer service skills help you resolve issues efficiently and maintain user satisfaction. These abilities are crucial for ensuring prompt technical support, minimizing downtime, and fostering positive user experiences.

What are some common challenges IT Service Desk Associates face when supporting end users, and how are these typically addressed?

IT Service Desk Associates often encounter challenges such as troubleshooting diverse technical issues, managing high ticket volumes, and communicating complex solutions to non-technical users. To address these, many organizations provide comprehensive knowledge bases, regular training, and escalation protocols to ensure associates have the resources needed to resolve issues efficiently. Strong collaboration with other IT teams is also encouraged to share expertise and provide seamless support for more complex incidents.

What is the difference between It Service Desk Associate vs Help Desk Technician?

AspectIt Service Desk AssociateHelp Desk Technician
CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT support, remote or on-siteHelp desk, call centers, remote support
Industry UsageIT departments across various industriesIT support services, tech companies, MSPs

The It Service Desk Associate and Help Desk Technician roles share similar certifications and work environments, focusing on providing technical support to end-users. While both roles involve troubleshooting hardware and software issues, the Service Desk Associate often handles more complex tickets and may assist with IT asset management, whereas Help Desk Technicians typically focus on initial support and issue resolution. Both positions are essential in IT support teams and are frequently searched for by candidates seeking entry-level IT support roles.

Is helpdesk a good entry-level IT Service Desk Associate job?

A helpdesk role is a common entry-level position for IT Service Desk Associates, providing foundational experience in troubleshooting, customer support, and using ticketing systems. It offers opportunities to develop technical skills, earn certifications like CompTIA A+, and gain exposure to IT environments, making it a valuable starting point for a career in IT support.

What are the most commonly searched types of It Service Desk jobs in Texas?

The most popular types of It Service Desk jobs in Texas are:

What are popular job titles related to It Service Desk Associate jobs in Texas?

For It Service Desk Associate jobs in Texas, the most frequently searched job titles are:

What job categories do people searching It Service Desk Associate jobs in Texas look for?

The top searched job categories for It Service Desk Associate jobs in Texas are:

What cities in Texas are hiring for It Service Desk Associate jobs?

Cities in Texas with the most It Service Desk Associate job openings:

It Service Desk Associate jobs near you
Infographic showing various It Service Desk Associate job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,280 per year, or $18.9 per hour.

Senior IT Clinical Service Desk Associate - REMOTE

NTT DATA Services

Fort Worth, TX • On-site, Remote

$37K - $62K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

NTT Data rating

7.4

Company rating: 7.4 out of 10

Based on 92 frontline employees who took The Breakroom Quiz

118th of 225 rated it services

Job description

Req ID: 385311
NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
All candidates are required to be shift flexible. Night, weekend, and/or holiday work will be required. Schedule can be changed as per client and business requirements or training needs. Additionally, overtime may be required depending on business requirements.
NTT DATA Services is committed to improving patient outcomes by creating efficiencies across the healthcare ecosystem. A recognized leader in the healthcare space, the company delivers targeted segment solutions including patient engagement, predictive analytics, healthcare cloud hosting, integration and interoperability, clinical and claims application implementation, revenue cycle management and policy administration, in addition to core managed infrastructure, application and business process services. Clients include more than 1,800 hospitals, 2,200 long-term care facilities, 225 acute care facilities, 43,000 clinicians, 1,000 physician practices and 50 insurance providers in support of 65 million policy holders.
Job Responsibilities Include:
  • This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365
  • All candidates will have to be shift flexible. Shift work is required including nights, weekends, and/or holidays. Account specific training is conducted during day shift hours, regardless of assigned shift.
  • Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech. Incidents may include, but are not limited to workflow issues, application errors, user access, and functionality
  • Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner
  • Responsible for driving resolution of incidents on a 24/7 desk
  • Read text on computer screens for the duration of the shift
  • Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks
  • Ensure a quiet, private workspace with high speed, wired internet
  • Travel up to 10% of the time, if required
  • Lift up to 25 lbs. if needed for equipment setup
  • Have a working cell phone for manager communication and Two-Factor Authentication

Basic Qualifications:
  • Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education)
  • Minimum of 1 year of technical troubleshooting experience
  • High school diploma or equivalent required

Preferred Skills:
  • Experience in a call center environment
  • Demonstrate a service philosophy in all interactions with clinicians and colleagues
  • Effective communication and interpersonal skills
  • Proficient typing and English language skills (both verbally and in writing)
  • Strong listening capabilities to fully understand caller's needs / requests
  • Exceptional ability to work optimally in a fast-paced environment

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc., or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.
NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this remote role is $37,944 - $62,000. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.
This position may also be eligible for incentive compensation based on individual and/or company performance.
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
#LI-NorthAmerica
#INDHCLSMC
About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion . Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email EEOOfficer@nttdata.com for assistance.

What NTT Data employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

NTT DATA logo

About NTT DATA

Sourced by ZipRecruiter

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Plano, TX, US

Year founded

1967

View All NTT DATA Jobs

Apply