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It Service Desk Associate Jobs in Alabama (NOW HIRING)

CB&S Bank

Service Desk Analyst I

Russellville, AL · On-site

$15.75 - $21.50/hr

The IT service desk analyst is the first point of contact between end users and the IT organization. The analyst is responsible for recording the details of reported IT service issues and service ...

CB&S Bank

Service Desk Analyst I

Russellville, AL · On-site

$15.75 - $21.50/hr

The IT service desk analyst is the first point of contact between end users and the IT organization. The analyst is responsible for recording the details of reported IT service issues and service ...

A+ Consulting

Be Seen First

Help Desk Associate

Birmingham, AL · On-site

$20/hr

  • Medical

  • Dental

Local school district seeks Help Desk Associate who will provide first-level remote IT services or assist in the delivery of higher level services. * Properly enter all calls into the helpdesk system

A+ Consulting

Associate I Help Desk

Birmingham, AL

$15.75 - $21.50/hr

Local school district seeks Help Desk Associate who will provide first-level remote IT services or assist in the delivery of higher level services. * Properly enter all calls into the helpdesk system

A+ Consulting, Inc.

Associate I Help Desk

Birmingham, AL

$15.75 - $21.50/hr

Local school district seeks Help Desk Associate who will provide first-level remote IT services or assist in the delivery of higher level services. * Properly enter all calls into the helpdesk system

GES GROUP

IT Support Specialist (45680)

AL · On-site

$19 - $21.63/hr

TITLE: IT Support Specialist DATE WRITTEN: 03/2026 DEPARTMENT: Administration SUPERVISED BY ... service desk and customer service environment or college degree in Computer Science or relevant ...

BC Tech Pro

IT Help Desk

Huntsville, AL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Perform all assigned desk-side support activities * Display outstanding technical and professional ... Meet - established customer service satisfaction levels and other operational/customer service ...

BC Tech Pro

IT Help Desk

Huntsville, AL · On-site

$20.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Perform all assigned desk-side support activities * Display outstanding technical and professional ... Meet - established customer service satisfaction levels and other operational/customer service ...

BC Tech Pro

IT Help Desk

Huntsville, AL · On-site

$20.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Perform all assigned desk-side support activities * Display outstanding technical and professional ... Meet - established customer service satisfaction levels and other operational/customer service ...

mlp

IT Systems & Projects Specialist

Alabaster, AL · On-site

Job Summary The IT Site Support Leader serves as the primary bridge between centralized IT and ... Proactively coordinate with centralized IT queues, the outsourced service desk/MSP, external ...

mlp

IT Systems & Projects Specialist

Alabaster, AL · On-site

Job Summary The IT Site Support Leader serves as the primary bridge between centralized IT and ... Proactively coordinate with centralized IT queues, the outsourced service desk/MSP, external ...

mlp

IT Systems & Projects Specialist

Alabaster, AL · On-site

Job Summary The IT Site Support Leader serves as the primary bridge between centralized IT and ... Proactively coordinate with centralized IT queues, the outsourced service desk/MSP, external ...

Teledyne

IT Technical Specialist Intern

Huntsville, AL · On-site

$14.75 - $19.75/hr

You'll build skills in hardware setup, troubleshooting, and service desk processes while ... Working toward an Associate's or Bachelor's degree in Information Technology, Computer Science, or ...

Club4 Fitness

Front Desk Associate

Trussville, AL · On-site

$12.75 - $16.50/hr

Job Summary The Front Desk Associate will be responsible for superior customer service to current ... Update member account information, as needed. * Respond to member questions and concerns in a ...

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All JobsIt Service Desk Associate JobsIt Service Desk Associate Jobs in Alabama

It Service Desk Associate information

See Alabama salary details

$7

$18

$34

How much do it service desk associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for it service desk associate in Alabama is $18.37, according to ZipRecruiter salary data. Most workers in this role earn between $13.27 and $21.59 per hour, depending on experience, location, and employer.

What are some common challenges IT Service Desk Associates face when supporting end users, and how are these typically addressed?

IT Service Desk Associates often encounter challenges such as troubleshooting diverse technical issues, managing high ticket volumes, and communicating complex solutions to non-technical users. To address these, many organizations provide comprehensive knowledge bases, regular training, and escalation protocols to ensure associates have the resources needed to resolve issues efficiently. Strong collaboration with other IT teams is also encouraged to share expertise and provide seamless support for more complex incidents.

What is an IT Service Desk Associate?

An IT Service Desk Associate is a professional who provides technical support and assistance to users experiencing issues with their computer systems, software, or network. They act as the first point of contact for troubleshooting IT problems, answering queries, and resolving technical incidents either remotely or in person. Their responsibilities often include logging service requests, diagnosing problems, and escalating complex issues to higher-level IT staff when necessary. Effective communication and problem-solving skills are crucial for this role, as they help ensure minimal disruption to business operations.

What are the key skills and qualifications needed to thrive as an IT Service Desk Associate?

To thrive as an IT Service Desk Associate, you need strong troubleshooting abilities, basic networking and hardware knowledge, and typically a certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and standard operating systems is essential. Excellent communication, patience, and customer service skills help you resolve issues efficiently and maintain user satisfaction. These abilities are crucial for ensuring prompt technical support, minimizing downtime, and fostering positive user experiences.

What is the difference between It Service Desk Associate vs Help Desk Technician?

AspectIt Service Desk AssociateHelp Desk Technician
CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT support, remote or on-siteHelp desk, call centers, remote support
Industry UsageIT departments across various industriesIT support services, tech companies, MSPs

The It Service Desk Associate and Help Desk Technician roles share similar certifications and work environments, focusing on providing technical support to end-users. While both roles involve troubleshooting hardware and software issues, the Service Desk Associate often handles more complex tickets and may assist with IT asset management, whereas Help Desk Technicians typically focus on initial support and issue resolution. Both positions are essential in IT support teams and are frequently searched for by candidates seeking entry-level IT support roles.

What are the most commonly searched types of It Service Desk jobs in Alabama?

The most popular types of It Service Desk jobs in Alabama are:

What are popular job titles related to It Service Desk Associate jobs in Alabama?

For It Service Desk Associate jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching It Service Desk Associate jobs in Alabama look for?

The top searched job categories for It Service Desk Associate jobs in Alabama are:

It Service Desk Associate jobs near you
Infographic showing various It Service Desk Associate job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $38,215 per year, or $18.4 per hour.

Service Desk Analyst I

CB&S Bank

Russellville, AL • On-site

$15.75 - $21.50/hr

Full-time

Re-posted 10 hours ago

Job description

GENERAL FUNCTION:


The IT service desk analyst is the first point of contact between end users and the IT organization. The analyst is responsible for recording the details of reported IT service issues and service requests, and working to either restore service as quickly as possible, or alerting and/or escalating them to the appropriate specialist support groups. The position requires technical troubleshooting abilities and excellent customer service skills.

MAJOR DUTIES AND RESPONSIBILITIES:

  • Troubleshoot Level 2 incidents and service requests escalated from First Call through ServiceDesk Plus and all other communication channels.
  • Accurately record and document all details of the incident or service request, including categorization and priority into the IT service desk tool.
  • Provide "how to" assistance on all internally supported devices, applications and systems.
  • Escalates unresolved issues to Level 3 architects in accordance to service-level agreements, and follow up on incidents when appropriate.
  • Leverage internal and external resources (knowledge bases; manuals; support sites; vendors) to answer questions and resolve issues.
  • Respond to end-user inquiries regarding the status of incident/service request tickets, and perform follow-up responses.
  • Contribute to the creation/facilitation/maintenance of FAQ documents, knowledge articles and user guides.
  • Adheres to the Six Sigma/5S methodologies and practices the procedures set in place for Inventory Management.
  • Build relationships with the Level 3 architects to ensure that IT-delivered services and end-user productivity goals are understood and met or exceeded.
  • Be an advocate for the end user to ensure he or she receives high-quality and timely service and support from the entire IT organization.
  • Ensuring that all the procedures and methodologies of a service are documented and adhered to.
  • Incorporates effective change and risk management controls.

ADDITIONAL RESPONSIBILITIES:

  • Adheres to Change Management, Incident Management, and other processes and frameworks of ITIL.
  • Creating and maintaining client relationships with bank service users.
  • Keeps abreast of new procedures and technology implemented by the technology department
  • Demonstrated ability to work with all personnel responsible for or using the computer systems as well as third party vendors
  • Ensure that all software is legal. Report any instances of abuse to management
  • Provide customer support to all departments in the bank relating to technology issues as assigned or as related to service catalog.

JOB QUALIFICATIONS:

  • Excellent written and verbal communication skills.
  • Ability to analyze and solve problems.
  • Must have a valid driver's license and proof of insurance.
  • Ability and willingness to travel to various locations and prospective facilities.
  • Ability to work effectively in a diverse work group.
  • Ability to sit for extended periods of time.
  • Demonstrated ability to effectively interact with employees, vendors, and management.
  • Ability to prioritize and organize.

STANDARDS OF PERFORMANCE:

We will be honest in all that we do.

We will conduct ourselves in a professional, dignified manner.

We will always treat our customers with respect.

Must be courteous and respectfully of all customers and employees.

When greeting someone, we will stand, offer our hand, and call them by name.

We will treat co-workers, peers, and vendors with the same degree of respect and consideration we give our customers and expect for ourselves.

We will maintain a cheerful positive attitude about our bank, industry, peers, customers, and supervisory personnel.

Attempt to return all phone calls the same day as they are received.

We will conduct an informal performance appraisal of all personnel reporting directly to you quarterly and a detailed performance review annually.

We will see that all supervisory personnel under your supervision conduct the same type of review on personnel they supervise.

We will keep confidential information confidential.

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