It Rmm Engineer Jobs in Carrollton, TX (NOW HIRING)

The SOC Analyst II is a mid-level, hands-on investigative role responsible for deep-dive analysis, incident response, and mentorship of Tier 1 analysts within Netrio's Government SOC. This role aligns to the DoD 8140/DCWF Cyber Defense Analyst (511) work role at an intermediate proficiency level and serves as the primary escalation point for confirmed or suspected security incidents across federal and Defense Industrial Base (DIB) client environments hosted in government-authorized cloud platforms.

• Perform in-depth investigation of escalated alerts and incidents using SIEM/XDR and EDR platforms
• Conduct root-cause analysis, threat correlation, and impact assessment across multi-tenant government client environments
• Lead containment, eradication, and recovery actions for confirmed incidents per incident response playbooks
• Own DFARS 252.204-7012 incident reporting workflow, including 72-hour DIBNet reporting coordination and 90-day data preservation requirements
• Perform threat hunting activities across EDR, SIEM, and identity telemetry (conditional access alerts, sign-in logs)
• Mentor and validate escalations from Tier 1 analysts; provide on-shift coaching and quality review of Tier 1 triage decisions
• Refine and author detection use cases, correlation rules, and playbooks based on investigation findings
• Coordinate with client points of contact during active incidents, within defined communication protocols
• Support endpoint management (RMM) and email security investigations as they intersect with broader incidents
• Maintain and validate chain-of-custody and evidence-handling procedures for CUI-related investigations under CMMC Level 2 / NIST SP 800-171
• Participate in tabletop exercises, incident response plan reviews, and audit/assessment support (C3PAO readiness activities)

• 2–5 years of experience in a SOC analyst, incident response, or threat hunting role
• Demonstrated experience with at least one SIEM/XDR platform and one EDR platform in a production capacity
• Solid understanding of the cyber kill chain, MITRE ATT&CK framework, and common adversary TTPs
• Experience with log analysis, network traffic analysis, and basic malware/artifact triageStrong incident documentation and client communication skills, including under time pressure
• U.S. Citizenship (required for access to government client environments)
• Ability to pass a background investigation as required by client contracts

CompTIA CySA+ and/or GIAC GCIH (Certified Incident Handler). GIAC GCFA (Certified Forensic Analyst) preferred, especially for candidates focused on investigation/forensics depth.

If not held at hire, required certification(s) must be obtained within the first 6 months of employment as a condition of continued assignment to government client accounts (DoD 8140 intermediate-level certification requirement).

• Prior experience supporting CMMC, FedRAMP, or NIST 800-171/800-53 controlled environments
• Experience in a multi-tenant MSSP or managed detection and response (MDR) setting
• Scripting/automation experience (PowerShell, Python) for detection engineering or response automation
• Familiarity with government cloud administrative constructs (e.g., GCC High, Azure Government, or equivalent)
• Experience mentoring or leading junior analysts

• Extended periods at a workstation monitoring multiple screens/dashboards and investigation tooling
• Ability to work rotating shifts, including nights, weekends, and holidays
• Ability to respond to off-hours pages/alerts during on-call rotation, including leading response for active incidents outside normal working hours
• This is a 24/7 operational function — reliable attendance and shift punctuality are essential job functions

This job requisition is intended to describe the general nature of the work performed. It is not an exhaustive list of all duties, responsibilities, and qualification

Netrio is a leading MSP in North America, specializing in IT solutions for small- to mid-market enterprises. We serve over 1,000 clients across industries with services including managed IT, cybersecurity, cloud, connectivity, voice, and custom application development.