ZipRecruiter

Log In

1

It Rmm Engineer Jobs in Pennsylvania (NOW HIRING)

Magna5

Tier 2 Systems Engineer

Bristol, PA · On-site

Monitor client environments using RMM and monitoring tools; respond to alerts and remediate issues ... Opportunities At Magna5, we've put thought into what it takes to build a strong and competent team.

Magna5 MS LLC

Tier 2 Systems Engineer

Bristol, PA · On-site

Monitor client environments using RMM and monitoring tools; respond to alerts and remediate issues ... Opportunities At Magna5, we've put thought into what it takes to build a strong and competent team.

Stratix Systems

Be Seen First

IT Systems Engineer Level III

Wyomissing, PA · On-site

$75K - $100K/yr

Follow the IT Best practice policies and procedures for effective and efficient execution. * Make ... on * Experience using PSA, RMM, and Remote Access tools * Experience implementing and ...

Proper Sky

Senior Project Engineer (Tier 3)

Abington, PA · On-site

$95K - $124K/yr

... IT Nation, along with other third-party training and support. At Proper Sky, you'll learn our ... Familiarity with backup systems, EDR platforms, and RMM tools * Experience with ConnectWise Manage ...

Morgan Stanley

$110K - $165K/yr

Proficiency with system utilities (ICKDSF, IDCAMS, IEBCOPY), and tape management systems (TLMS, RMM ... We do it in a way that's differentiated - and we've done that for 90 years. Our values - putting ...

Morgan Stanley

Lead Mainframe Storage Engineer

Home, PA · On-site

$110K - $165K/yr

Proficiency with system utilities (ICKDSF, IDCAMS, IEBCOPY), and tape management systems (TLMS, RMM ... We do it in a way that's differentiated - and we've done that for 90 years. Our values - putting ...

Morgan Stanley

$110K - $165K/yr

Proficiency with system utilities (ICKDSF, IDCAMS, IEBCOPY), and tape management systems (TLMS, RMM ... We do it in a way that's differentiated - and we've done that for 90 years. Our values - putting ...

Morgan Stanley

$110K - $165K/yr

Proficiency with system utilities (ICKDSF, IDCAMS, IEBCOPY), and tape management systems (TLMS, RMM ... We do it in a way that's differentiated - and we've done that for 90 years. Our values - putting ...

Proper Sky

Support Desk Technician Tier 2

Abington, PA · On-site

$60K - $80K/yr

... IT Nation, along with other third-party training and support. At Proper Sky, you'll learn our ... Escalate issues to Tier 3 or engineering teams when necessary, with detailed documentation

internU, Inc.

IT Support Specialist

Malvern, PA · On-site

This role is ideal for someone early in their IT career who enjoys troubleshooting, working ... Escalate complex issues to senior technicians, systems engineers, vendors, or client contacts when ...

IT Solutions Consulting LLC

Systems Administrator

PA · On-site +1

... IT space, with over 25 years of experience and thousands of satisfied clients. Join and grow with ... The Engineer, Technical Alignment plays an integral part in supporting our Technology Alignment ...

Jubilee Ministries

IT OPERATIONS SPECIALIST

Lebanon, PA · On-site

$24/hr

You will own our entire IT ecosystem from top to bottom-handling everything from immediate Tier 1 ... Act as the onsite Network Engineer: hands-on management, configuration, and troubleshooting of ...

Sbdinc

... RMM, RVP) and our MEP NAMs. While in the field, you'll focus on driving top-line sales through ... it. You also have: * Bachelor's degree required (Business Management or Engineering preferred)

All JobsIt Rmm Engineer JobsIt Rmm Engineer Jobs in Pennsylvania

It Rmm Engineer information

See Pennsylvania salary details

$37.6K

$93.4K

$156.9K

How much do it rmm engineer jobs pay per year?

As of Sep 7, 2026, the average yearly pay for it rmm engineer in Pennsylvania is $93,385.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,700.00 and $113,300.00 per year, depending on experience, location, and employer.

What is an IT Rmm engineer?

An IT RMM Engineer is a technology professional responsible for implementing, managing, and supporting Remote Monitoring and Management (RMM) systems. These systems allow IT teams to monitor client networks, servers, and endpoints remotely, automate maintenance tasks, and quickly respond to issues. RMM Engineers play a crucial role in maintaining system uptime, ensuring security compliance, and improving the efficiency of IT operations, especially for managed service providers (MSPs). Their expertise helps organizations proactively manage their IT infrastructure and reduce downtime.

What skills and qualifications are needed to thrive as an IT Rmm engineer?

To thrive as an IT RMM Engineer, you need a solid understanding of network management, system administration, and troubleshooting, usually backed by a degree in IT or related certifications like CompTIA Network+ or Microsoft certifications. Familiarity with Remote Monitoring and Management (RMM) platforms such as ConnectWise, Kaseya, or SolarWinds, as well as ticketing and automation tools, is essential. Strong problem-solving ability, communication skills, and a proactive mindset are key soft skills for excelling in this role. These skills and qualities are critical for ensuring system reliability, minimizing downtime, and delivering efficient IT support to clients or internal teams.

How does an IT Rmm engineer typically collaborate with other IT staff and clients to resolve technical issues?

An IT RMM Engineer works closely with other IT professionals, such as help desk technicians, network administrators, and system engineers, to identify and resolve technical problems proactively. They often use remote monitoring and management (RMM) tools to detect issues before they impact clients and communicate findings to relevant team members for resolution. Direct interaction with clients is also common, as the RMM Engineer may need to explain technical issues in understandable terms and coordinate scheduled maintenance or updates. Effective collaboration and communication skills are essential for ensuring smooth service delivery and minimizing downtime for clients.

What is the difference between It Rmm Engineer vs It Support Specialist?

AspectIt Rmm EngineerIt Support Specialist
CertificationsCompTIA A+, Network+, RMM platform certificationsCompTIA A+, Microsoft Certified, Help Desk certifications
Work EnvironmentManaged service providers, IT firms, remote monitoring setupsCorporate offices, help desks, on-site support
Job FocusRemote monitoring, automation, network managementEnd-user support, troubleshooting, hardware/software issues

The main difference between an It Rmm Engineer and an It Support Specialist lies in their focus and work environment. It Rmm Engineers primarily handle remote monitoring and management of IT systems, often working with automation tools and network oversight. In contrast, It Support Specialists focus on direct end-user support, troubleshooting hardware and software problems on-site or remotely. Both roles require similar certifications but serve different functions within IT support and management.

What are popular job titles related to It Rmm Engineer jobs in Pennsylvania?

For It Rmm Engineer jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching It Rmm Engineer jobs in Pennsylvania look for?

The top searched job categories for It Rmm Engineer jobs in Pennsylvania are:

What cities in Pennsylvania are hiring for It Rmm Engineer jobs?

Cities in Pennsylvania with the most It Rmm Engineer job openings:

It Rmm Engineer jobs near you

Tier 2 Systems Engineer

Magna5

Bristol, PA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Key responsibilities

  • Handle escalated technical issues, perform advanced troubleshooting, and provide day-to-day support for managed services customers.

  • Support and maintain Windows environments, Microsoft 365 services, and network devices, including performing user and group administration.

  • Monitor client environments, perform routine maintenance, and participate in implementation and upgrade projects.

Job description

***Applicants must be eligible to work in the United States and be able to work in-person at our Bristol, PA office***
Title: Tier 2 Systems Engineer
About the Role
The Tier 2 Managed Services Engineer is responsible for handling escalated technical issues, advanced troubleshooting, and day-to-day support for our managed services customers. You will work closely with Tier 1 technicians, senior engineers, and account teams to ensure our clients' systems are stable, secure, and optimized.
This role is ideal for someone who is highly technical, customer-focused, and comfortable working across multiple environments and technologies in a fast-paced MSP setting.
Key Responsibilities
Customer Support & Incident Management
  • Provide Tier 2 support via phone, ticketing system, email, and remote tools.
  • Troubleshoot and resolve escalated incidents related to workstations, servers, networks, and cloud services.
  • Own tickets through to resolution, ensuring timely communication and proper documentation.
  • Collaborate with Tier 1 and Tier 3 resources to resolve complex issues and improve knowledge transfer.

Systems & Network Administration
  • Support and maintain Microsoft Windows Server and desktop environments (AD, DNS, DHCP, GPO, file/print services).
  • Administer Microsoft 365/Exchange Online, Teams, OneDrive, and related services.
  • Perform user and group administration across various systems.
  • Assist with management of switches, firewalls, wireless, VPN, and other network devices.

Monitoring, Maintenance & Projects
  • Monitor client environments using RMM and monitoring tools; respond to alerts and remediate issues.
  • Perform routine maintenance (patching, updates, backups, AV/EDR checks, capacity management).
  • Participate in implementation and upgrade projects (migrations, standardization, new deployments).
  • Contribute to standard operating procedures (SOPs), documentation, and knowledge base articles.

Security & Compliance
  • Support security tools such as endpoint protection, MFA, email security, and backup/recovery solutions.
  • Assist in responding to security-related alerts and incidents following established playbooks.
  • Follow best practices and policies for system hardening, access control, and data protection.

Collaboration & Continuous Improvement
  • Mentor Tier 1 technicians and help elevate overall team capability.
  • Provide feedback to improve tools, processes, and service delivery.
  • Maintain strong customer relationships with a focus on responsiveness, quality, and professionalism.

Requirements
Required Qualifications
  • 3+ years of experience in a technical support, systems administration, or MSP/help desk role (Tier 2 equivalent).
  • Strong experience with:
  • Windows desktop (Windows 10/11) and Windows Server OS (2012/2016/2019+).
  • Active Directory, DNS, DHCP, Group Policy.
  • Microsoft 365 administration (Exchange Online, Teams, basic security/compliance settings).
  • Remote support tools and RMM/monitoring platforms.
  • Solid understanding of TCP/IP networking, VLANs, VPN, and basic firewall concepts.
  • Experience troubleshooting common business applications, printers, and peripherals.
  • Excellent customer service, communication, and documentation skills.
  • Ability to prioritize and manage multiple tickets and tasks in a high-volume environment.
  • Must be authorized to work in the United States.

Preferred Qualifications
  • Experience working for a Managed Services Provider (MSP) or in a multi-client support environment.
  • Microsoft Azure, Intune/Endpoint Manager, or other cloud platforms.
  • Common firewall vendors (e.g., Watchguard, Fortinet, Palo Alto, etc.).
  • Backup/DR solutions and virtualization (Veeam, Commvault, Datto, VMware, Hyper-V).
  • Security tools (EDR, email security gateways, web filters).
  • Relevant certifications such as:
  • CompTIA Network+, Security+, Server+
  • Microsoft certifications (MCP, MCSA, AZ-900, MS-900, MD-102, etc.)
  • Other vendor certifications (Cisco, Fortinet, VMware,
    Watchguard, etc.)

Personal Attributes
  • Strong analytical and problem-solving skills with a structured approach.
  • Customer-focused mindset with the ability to explain technical issues in business-friendly terms.
  • Self-motivated and able to work independently in a remote environment.
  • Team player who collaborates effectively across functions and levels.
  • Willingness to learn new technologies and continuously improve.

Education: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
Opportunities
At Magna5, we've put thought into what it takes to build a strong and competent team. A team that collaborates and encourages their peers at a company that promotes individual growth, not one that silo's them. Magna5 has developed a training program that will allow any member of our team to enhance their education that will enable them to grow their knowledge and mature their skillsets. We provide people with a career path into new technology and senior positions that most companies do not offer.
Hours & Schedule
The Magna5 Support Center operates 24/7. The shift for this position will be M-F 8:00 AM to 5:00 PM.
Work Perks
  • Paid time off including paid holidays and floating holidays.
  • Bonus potential based on individual and company performance
  • Highly competitive and flexible medical, dental, and vision benefits plans
  • 401(k) with employer match
  • Tailored Life and Disability insurance plans
  • Full reimbursement for approved professional certification and career enriching opportunities

Magna5 Values
  • Win Together - We collaborate with clients and across the Magna5 team to provide complete solutions for every IT challenge.
  • Respond Fast - When clients or teammates reach out, we answer with urgency, assembling the needed expertise to provide quick and accurate resolutions.
  • Earn Trust - We strive to earn and keep the trust of our clients and teammates through our actions every day, fulfilling every promise we make.
  • Stay Transparent - No secrets and no surprises. We respect our clients and one another by providing candid assessments and complete, accessible information.
  • Think Ahead - "Good enough" isn't good enough. We strive to be the best. Our team members are proactive with our problem solving and work to stay on the leading edge of new technologies that drive client success.

What We Do
Magna5 is a rapidly growing IT Managed Service Provider delivering cybersecurity, private and public cloud hosting, backup and disaster recovery and other advanced services from mid-market to enterprise customers nationwide, including leaders within the education, healthcare, government, financial services, manufacturing, and other industry segments. We integrate advancements in technology and processes to drive businesses forward. As a trusted managed services provider, we bring together the right mix of managed IT services, security, and network connectivity, fully managed by our team of experts 24/7/365. Our passion is to help companies function better, faster, and smarter. We offer an exciting and collaborative environment, with growth potential. For more information, visit our website at www.magna5.com .

Apply