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It Process Manager Jobs in Salem, OR (NOW HIRING)

Mosaic Management

IT Systems Manager

Salem, OR

$115K - $135K/yr

We're looking for an IT Systems Manager who wants to be the person behind the scenes making sure our people, our data, and our communities stay secure, connected, and running smoothly. This isn't a ...

Mosaicms

IT Systems Manager

Salem, OR · On-site

$90 - $120/hr

We're looking for an IT Systems Manager who wants to be the person behind the scenes making sure our people, our data, and our communities stay secure, connected, and running smoothly. This isn't a ...

Friendsview

IT Administrator

Newberg, OR · On-site

$95K - $115K/yr

Manage servers, networks, cybersecurity, backups, device deployment, and technology assets. * Support critical healthcare and business systems that impact resident care and daily operations. * Lead I ...

Friends View

IT Administrator

Newberg, OR · On-site

$95K - $115K/yr

Manage servers, networks, cybersecurity, backups, device deployment, and technology assets. * Support critical healthcare and business systems that impact resident care and daily operations. * Lead I ...

Stem Xpert

IT Project Coordinator

Salem, OR · On-site

Title: IT Project Coordinator Location: Salem, OR Duration: 7 months Contract Description and ... Compiles project status reports, coordinates project schedules, manages project meetings, and ...

C3EL

IT Support Specialist - Senior

Salem, OR · On-site

... management, and Windows 11 with strong user interaction skills. Need to be able to work ... Understanding of the MAC OS Imaging process using JAMF preferred but not required. May be assigned ...

A-dec, Inc.

IT Service Delivery Lead

Newberg, OR · On-site

The IT Service Delivery Lead provides hands-on leadership in the execution and continuous ... process and configuration improvements. * Manage day-to-day relationships with endpoint hardware ...

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All JobsIt Process JobsIt Process Manager JobsIt Process Manager Jobs in Salem, OR

It Process Manager information

See Salem, OR salary details

$34.2K

$102.2K

$167.3K

How much do it process manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for it process manager in Salem, OR is $102,245.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,900.00 and $130,200.00 per year, depending on experience, location, and employer.

What is an IT Process Manager?

IT Process Managers are professionals responsible for designing, implementing, and optimizing IT processes within an organization. They ensure that IT services and operations run efficiently, align with business objectives, and comply with relevant standards or frameworks, such as ITIL. Their role often involves analyzing existing processes, identifying areas for improvement, and coordinating with different teams to enhance service delivery and operational effectiveness.

How does an IT Process Manager typically collaborate with other departments to improve organizational efficiency?

An IT Process Manager works closely with various departments, such as operations, finance, and human resources, to streamline and optimize IT-related workflows. This role often involves facilitating cross-functional meetings, gathering feedback from stakeholders, and ensuring that IT processes align with business objectives. Successful collaboration requires strong communication skills and the ability to translate technical requirements into actionable plans that support broader organizational goals. By fostering cooperation and understanding between teams, IT Process Managers help drive continuous improvement and efficiency throughout the company.

What are the key skills and qualifications needed to thrive as an IT Process Manager, and why are they important?

To thrive as an IT Process Manager, you need expertise in IT service management, process optimization, and a solid understanding of ITIL frameworks, often supported by a degree in information technology or related fields. Familiarity with ITSM tools like ServiceNow, Jira, and relevant certifications such as ITIL or COBIT are typically required. Strong leadership, analytical thinking, and effective communication skills help in driving process improvements and fostering cross-functional collaboration. These competencies ensure efficient IT operations, enhanced service delivery, and alignment of IT processes with business objectives.

What is the difference between It Process Manager vs It Service Desk Manager?

AspectIt Process ManagerIt Service Desk Manager
Primary FocusOverseeing IT processes and workflowsManaging service desk operations and support teams
CertificationsITIL, PMP, Six SigmaITIL, HDI Support Center Manager
Work EnvironmentProcess improvement, project coordinationCustomer support, incident resolution
Industry UsageBusiness process optimization in ITHelp desk and technical support services

The It Process Manager focuses on optimizing IT workflows and processes, ensuring efficiency and compliance. In contrast, the It Service Desk Manager concentrates on managing support teams to deliver effective technical assistance. Both roles require ITIL knowledge and are vital in IT service management, but their core responsibilities differ significantly.

Is an IT process manager a stressful job?

An IT process manager often faces stress due to managing complex IT workflows, meeting project deadlines, and ensuring system stability. The role requires strong organizational skills and the ability to handle high-pressure situations, especially during system outages or critical updates.
It Process Manager jobs near you

IT Systems Manager

Mosaic Management

Salem, OR

$115K - $135K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Job description

Keep the systems running that keep our communities running.

At Mosaic Management, we bring fun, positive energy, integrity, teamwork, honesty, and effort into everything we do — because our residents and their families deserve nothing less. We're looking for an IT Systems Manager who wants to be the person behind the scenes making sure our people, our data, and our communities stay secure, connected, and running smoothly.

This isn't a help-desk-only role. You'll own the systems that our entire company depends on — Microsoft 365, Sage, Paycor, and the security camera and access control systems protecting our communities — and you'll have real ownership over how they're managed, secured, and improved.

What You'll Do

•      Administer our core business systems — Microsoft 365, Sage accounting/ERP, and Paycor HRIS/payroll — keeping user access, licensing, and integrations running smoothly.

•      Own security infrastructure — manage security cameras, access control, and the network backbone (firewalls, switches, VPN) that supports them across all communities.

•      Be the go-to for IT support — from onboarding new hires with the right access and equipment to troubleshooting hardware and software issues company-wide.

•      Protect what matters — implement security best practices (MFA, endpoint protection, backups), monitor for vulnerabilities, and keep us compliant with data privacy requirements.

•      Manage vendors and budgets — build relationships with software and hardware vendors, track licensing and contracts, and recommend smart, cost-effective solutions.

•      Keep us resilient — oversee backups, run disaster recovery tests, and make sure we're ready before something goes wrong, not after.

What We're Looking For

Required:

•      3+ years of experience in IT systems administration or a similar role

•      Hands-on experience administering Microsoft 365 (admin center, Exchange, security & compliance)

•      Experience supporting or administering accounting/ERP software (Sage or similar) and HRIS/payroll platforms (Paycor or similar)

Nice to have:

•      Familiarity with security camera/surveillance systems and basic networking

•      Relevant certifications (Microsoft 365 Certified, CompTIA Network+/Security+, or similar)

•      Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field

Why Mosaic?

You'll be joining a company where F.A.I.T.H.E. isn't just a poster on the wall — it's how we show up every day for our residents, our teams, and each other. This role gives you the chance to make a visible, company-wide impact: the systems you manage touch every employee and every community we operate.

[Add: benefits summary — health/dental/vision, 401(k), PTO, etc.]